艾媒报告|2020Q1中国直播电商用户满意度专题调研报告

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  随着中国互联网经济技术的快速发展,人们对于日常文娱的需求也越发明显。中国直播行业迅速遍布在大众视野当中,同时庞大的在线直播用户体量成为了中国直播电商行业流量变现、快速发展的奠基石。在2019年中国直播行业用户规模为5.04亿人,直播电商行业总规模为4338亿元,预计2020年国内直播电商销售规模将达到9610亿元,约占中国网络零售规模的8.7%。伴随着直播电商行业发展,直播电商行业夸大宣传、虚假营销、主播素质参差不齐等诸多问题也随之呈现,这为各大电商直播平台的可持续发展敲响警钟。iiMedia Research(艾媒咨询)数据显示72.6%的受访用户担忧直播电商主播虚假宣传,42.9%的受访用户担忧直播电商数据造假。同时部分受访用户遇到过主播夸大宣传的问题,以及超2成受访用户买到过假冒伪劣产品。
  With the rapid development of China's Internet economy and technology, people's demand for daily entertainment has become more and more obvious.China's live streaming industry has rapidly spread to the public.At the same time, the huge number of live streaming users has become the cornerstone of the rapid development of China's live streaming e-commerce industry. In 2019, the scale of China's live streaming industry users was 504 million, the total scale of China's live streaming e-commerce industry is 433.8 billion yuan. It is estimated that the sales scale of domestic live streaming e-commerce will reach 961billion yuan in 2020, accounting for 8.7% of China's online retail scale.Along with the development of the live streaming e-commerce industry, many problems such as exaggerated propaganda, false marketing and uneven quality of anchors in the live streaming e-commerce industry have also emerged, which has sounded the alarm for the sustainable development of the major live streaming platforms of e-commerce. As the data of iiMedia Research(imedia consulting) showed, 72.6% of respondents are worried about the false propaganda of live streaming anchors, and 42.9% of respondents are worried about the data fraud of live streaming anchors.At the same time, the majority of respondents have encountered the problem of anchors exaggerating propaganda, and more than 20 percent of respondents have bought fake and shoddy products.

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本报告所涉之统计数据,主要由行业访谈、用户调研、市场调查、桌面研究等样本数据,结合专业人员分析及艾媒咨询大数据系统监测、艾媒相关数据分析模型科学计算获得。由于调研样本及计算模型的影响与限制,统计数据仅反映调研样本及模型计算的基本情况,未必能够完全反映市场客观情况。鉴于上述情形,本报告仅作为市场参考资料,艾媒咨询不因本报告(包括但不限于统计数据、模型计算、观点等)承担法律责任。

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