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本报告研究涉及企业/品牌包括:阿姨来了、家政无忧、e家洁、好慷在家、家庭管家、阿姨帮、苏宁帮客、无忧保姆、悠洗洗衣、轻松妈妈、妈妈派育儿、菩提果、八楼月嫂、包拯、秦笛、Wag、urbansitter、爱君、爱侬、阳光大姐、58到家

中国家政服务业处于快速发展阶段,iiMedia Research(艾媒咨询)数据显示,2018年中国家政服务行业市场规模将达5540亿元,其中,母婴护理已成为家政服务行业市场份额占比最大业态,达31.4%,一线城市金牌育儿嫂平均月薪达15000元。目前,中国家政服务业已形成包括员工型和平台型两种主要商业模式和成熟的产业链,但同时也面临着供需结构失衡、规模化程度低、服务人员资质认定不健全等发展题。

Driven by favorable policies, economic development and market demand, China domestic services industry has developed rapidly. According to iiMedia Research, the market size of China domestic services industry will reach 554 billion yuan in 2018, and it is expected to exceed 870 billion yuan in 2020. Maternal and child care has become an important branch of China domestic services industry. In 2018, maternal and child care revenues have steadily occupied more than 30% of the revenues of China domestic services industry. The economically developed areas in the east are more concerned about the political service industry in China. The netizens most value the quality of the work of domestic service personnel, followed by the work of housekeeping service personnel experience, accounting for 63.6% and 54.6% respectively. At present, the China domestic services enterprises are in the process of transforming to the Internet. They have formed two main business models, namely employee-type and platform-type. The industry has broad prospects for development, but at the same time it faces development problems such as imbalance of supply and demand structure and low scale. iiMedia Consulting analysts believe that the professionalism and standardization of future domestic services will be further improved, and the domestic service industry will continue to transform to the Internet and integrate with other industries.

本报告研究涉及涉及企业/品牌/案例:氪空间、SOHO3Q和WeWork中国、纳什空间、红杉资本、真格基金、歌斐资产、亿润投资、中投汉富、创新工场、Keep、罗辑思维、得到、地平线机器人、OYO酒店、方正和生投资、无双资本、汉富资本、中投合众、翰同资本、永柏资本、鸿泰国银、青创客、领势投资、高和资本、银泰置地、中融信托、中国泰和集团、北京百福嘉工程管理有限公司、天弘基金、俊发地产集团、创合汇投资、普思资本、天明双创科技有限公司、大宏集团、首创置业、星牌集团、北京爱康集团、景荣控股、前海梧桐并购基金,中景恒基、场景基金、山东国惠、丝路华创、微店、玩多多、CoCo郁可茶饮、东风4S店、滴滴出行、小米、今日头条、盒马鲜生、蔚来汽车、美团、苏宁、七天酒店、平安银行、国家电网、泛优咨询、跑哪儿、知呱呱、企业盒子、AA加速器

数据显示,2018年中国市场主体数量1.1亿,其中中小企业数量超过7000万,它们对办公空间存在大量需求。伴随着经济的发展与观念的改变,企业对办公空间的需求逐渐呈现出成本降级、体验升级的特点。在这种背景下,联合办公空间以更能解决用户痛点、满足用户需求的模式对传统商业地产进行升级替代,并逐渐呈现出刚性的特征,预计2020年中国联合办公市场规模将突破2,000亿元。目前中国联合办公企业主要以互联网系初创企业以及部分地产系品牌为主,广泛布局在一线城市并不断向二线城市辐射。市场份额方面,头部玩家已占据近全国三分之一的份额,市场集中度有望进一步提升。优客工场作为中国联合办公领域的独角兽企业,凭借自身的资源整合能力以及规模优势呈现出巨大发展潜力,但其单一的营收结构、不稳定的现金流、亟待提升的运营管理能力都将是其战胜对手需要解决的重大难题。

The data shows that in 2018, the number of Chinese market entities was 110 million, of which the number of SMEs exceeded 70 million. They have a large demand for office space. Along with the economic development and the change of concept, the demand for office space of enterprises gradually shows the characteristics of cost reduction and experience upgrade. In this context, the joint office space upgrades and replaces traditional commercial real estate with a model that can better address user pain points and meet user needs, and gradually exhibits rigid characteristics. It is estimated that the scale of China's joint office market will exceed 200 billion yuan in 2020. . At present, China's joint office enterprises mainly focus on Internet-based start-ups and some real estate brands, which are widely distributed in first-tier cities and continue to radiate to second-tier cities. In terms of market share, head players have already occupied a third of the country's share, and market concentration is expected to increase further. As a unicorn enterprise in the joint office field in China, Ucommune has great potential for development due to its own resource integration capability and scale advantage, but its single revenue structure, unstable cash flow, and operational management capabilities will be the major problems that need to be solved to overcome its opponents.

本报告涉及企业/品牌包括:上上签、法大大、契约锁、云合同、领签、中国云签、文签、众签、e签宝

在《电子签名法》《合同法》等法律的支持下,中国电子劳动合同受到普遍的认可。随着HR SaaS模式兴起,中国企业人力资源管理迎来变革,电子签名借力快速发展。iiMedia Research(艾媒咨询)数据显示,2018年中国电子签名人力资源市场规模已达到0.94亿元,预计到2020年,人力资源细分市场规模将达到16.22亿元。在人力资源场景中,劳动合同/劳务派遣合同是受访企业用户在人力资源细分领域应用电子签名平台的主要场景,占比56.5%。艾媒咨询分析师认为,第三方电子签名平台应重视产品功能细节的打磨,为企业用户提供更好的服务。随着行业规范和服务标准的逐步健全、移动互联网的发展、远程签约需求的增加及人力成本的提高必然推动电子签名向人力资源领域的方方面面普及,成为人力资源领域各类文件的主流签署方式。

With the support of ““Electronic Signature Law““, ““Contract Law““ and other laws, China's electronic labor contracts are generally recognized. With the rise of HR SaaS mode, the human resource management of Chinese enterprises is undergoing changes and electronic signatures are developing rapidly. iiMedia Research data show that China's electronic signature human resources market reached 94 million yuan in 2018. It is estimated that by 2020, the human resources segment market will reach 1.622 billion yuan. In the human resources scenario, labor contract/labor dispatch contract is the main scenario in which interviewed enterprise users apply electronic signature platform in the human resources segmentation field, accounting for 56.5%. iiMedia’s consulting analysts believe that the third-party electronic signature platform should attach importance to polishing the functional details of products to provide better services for enterprise users. With the gradual improvement of industry standards and service standards, the development of mobile Internet, the increase of demand for remote signing and the increase of labor costs, electronic signatures are bound to be popularized in all aspects of the human resources field and become the mainstream signing method of various documents in the human resources field.

2019年4月视觉中国因黑洞及国旗国徽图片导致的版权维权争议事件,引发了公众对“版权碰瓷”这一企业行为的关注。事件发生后,视觉中国品牌形象一落千丈。艾媒大数据商情舆情监测系统数据显示,视觉中国的言值指数由4月10日的44.3降至4月16日的8.2,网络口碑呈现一面倒的负面态势。iiMedia Research(艾媒咨询)数据显示,78.8%的受访企业认为,视觉中国的维权方式属于敲诈。而超过四分之三的受访企业解决版权纠纷耗时在3个月以上,且69.0%的受访企业认为处理“版权碰瓷”纠纷已对企业造成负担。企业滥用维权导致“版权碰瓷”现象愈加频繁,对于社会秩序已造成严重干扰,这类企业缺乏社会责任感的行为也引来公众愤慨之情,72.4%的受访网民认为行业频发的版权纠纷问题是涉事企业故意而为,38.3%的受访网民认为该类行为已触及公众底线。

In April 2019, the controversy over copyright protection of VisualChina caused by pictures of black holes and of national flag and emblem has triggered public concern about the corporate behavior of copyright infringement. After the dispute, the brand image of VisualChina fell sharply. As the data of iiMedia Public Opinion Monitoring System showed, the Yanzhi Index of VisualChina dropped from 44.3 on April 10th to 8.2 on April 16th, and its comments on the Internet showed a negative trend. As the data of iiMedia Research showed, 78.8% of the interviewed enterprises believed that the way of rights protection acts of VisualChina was blackmail. More than three quarters of the interviewed enterprises took more than three months to resolve copyright disputes, and 69.0% of the interviewed enterprises believed that dealing with copyright infringement disputes had caused a burden on enterprises. The abuse of rights of copyright protection by enterprises leads to the phenomenon of copyright infringement becoming more and more frequent, which has caused serious interference to social order. The lack of social responsibility of such enterprises has also aroused public outrage. 72.4% of the interviewed netizen think that the frequent copyright disputes in the industry are deliberately caused by the enterprises involved. 38.3% of the interviewed netizen think that such acts have touched the bottom line of the public.

本报告研究涉及企业/品牌包括:智联招聘、前程无忧、58同城、赶集网、猎聘、拉勾、脉脉、大街、BOSS直聘、斗米、兼职猫、猎聘同道、招财猫直聘、店长直聘、中华英才网、赶集网、领英、应届生求职网、脉脉、智通人才

产业变革、技术升级、政策扶持以及90后用户人群的崛起,其对招聘体验提出了更高要求,驱动了互联网招聘行业的发展。iiMedia Research(艾媒咨询)数据显示,2018年中国互联网招聘用户规模接近2亿,近八成求职者偏好利用多个网络招聘平台来拓宽应聘渠道,但各个主流招聘平台呈现出差异化发展趋势。综合招聘平台依然是求职者的首选,成功率是求职者选择网络招聘平台的首要因素,而企业信息不真实成为求职者最介意因素。未来,互联网招聘平台将更趋向专业化、精细化,向技能培训延申, 盈利模式将加速向C端拓展,AI在其中将扮演重要角色。

 The industry reform, technology upgrading, policy support and the rise of the post-90s user group put forward higher requirements for the recruitment experience, driving the development of the Internet recruitment industry. According to data from iiMedia Research, in 2018, the number of Internet recruitment users in China is nearly 200 million, and nearly 80% of job seekers prefer to use multiple online recruitment platforms to broaden the recruitment channels. However, each mainstream recruitment platform shows the trend of alienated business trip development. General recruitment platform is still the first choice for job seekers, the success rate is the first factor for job seekers to choose online recruitment platform, while the unreal enterprise information becomes the most important concern for job seekers. In the future, the Internet recruitment platform will be more professional and refined, extending to skill training, and the profit model will be accelerated to expand to the c-end, in which AI will play an important role.


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