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中国CRM市场2019年的市场规模达到35亿元,同比增长16.7%,正处于市场扩充的阶段。首先是政策的推动和大环境的引领,促使跨境贸易发展前景进一步明朗。同时,在疫情黑天鹅的影响下,中国跨境贸易行业或将面临洗牌期,企业对于数字化系统的需求将会进一步被激发。随着中国跨境贸易市场规模的不断扩大,跨境贸易作为CRM系统中的一个重要应用渠道也将不断发展进步。由于中国跨境贸易行业对于数字化管理的需求不断增强,资本市场对于跨境贸易CRM行业的关注度持续升温。随着互联网资本的进入,背靠资本巨头的资源,CRM系统逐渐与外贸行业中其他各个环节实现打通。产业链的完善使得外贸行业数据有效联通,客户能够在获客后快速将数据对接至CRM系统中,并实现生产、物流、支付、报关退税等环节的一站式完成。在此基础上,未来人工智能技术的加入将赋予CRM系统更多的可能性。通过机器自身的学习,用户企业的各自需求将以更加精准化的方式得到满足。
China's CRM market reached 3.5 billion yuan in 2019, an increase of 16.7% year-on-year, and it is in the stage of market expansion. The first is the promotion of policies and the guidance of the general environment, which has further clarified the development prospects of cross-border trade. At the same time, under the influence of the black swan of the epidemic, China's cross-border trade industry may face a reshuffle period, and enterprises' demand for digital systems will be further stimulated. As the scale of China's cross-border trade market continues to expand, cross-border trade as an important application channel in the CRM system will also continue to develop and progress. As the demand for digital management in China's cross-border trade industry continues to increase, the capital market continues to pay more attention to the cross-border trade CRM industry. With the entry of Internet capital and relying on the resources of capital giants, the CRM system has gradually achieved connections with other links in the foreign trade industry. The improvement of the industrial chain enables the effective connection of data in the foreign trade industry, and customers can quickly connect the data to the CRM system after acquiring customers, and achieve one-stop completion of production, logistics, payment, customs declaration and tax rebate. On this basis, the addition of artificial intelligence technology in the future will give the CRM system more possibilities. Through the learning of the machine itself, the respective needs of user companies will be met in a more precise way.

本报告研究涉及企业/品牌/案例:中宠股份,佩蒂股份,疯狂小狗,瑞普生物,多尼斯

随着社会结构变化和社会经济发展,独居、空巢群体逐渐扩展,宠物逐渐成为情感寄托,养宠观念明显改变,iiMedia Research(艾媒咨询)调研数据显示,37.1%的受访者将宠物看成自己的朋友,超过4成把宠物当亲人,这种情感需求推动了宠物经济的发展,预计到2023年中国宠物经济市场规模将接近6000亿元。宠物市场的规模化发展使得市场延伸服务不断完善,从传统的宠物食品、宠物用品等领域向宠物摄影、宠物医疗、宠物保险、萌宠体验馆等周边产业延伸。
With the change of social structure and the development of social economy, the groups of living alone and empty nest gradually expand, pets gradually become emotional sustenance, and the concept of keeping pets has changed significantly According to the survey data of research (AI media consulting), 37.1% of the respondents regard pets as their friends, and more than 40% regard pets as their relatives. This kind of emotional demand promotes the development of pet economy. It is estimated that the market scale of China's pet economy will be close to 600 billion yuan by 2023. With the large-scale development of the pet market, the market extension service has been continuously improved, extending from the traditional pet food, pet supplies and other fields to pet photography, pet medical care, pet insurance, pet experience hall and other surrounding industries.(“iiMedia Report | China's pet economic industry development status & market research and analysis report in 2021 H1" full version has 102 pages,please click the download button at the bottom of the article to download the report )

本报告研究涉及企业/品牌/案例:科亚医疗,灵医智惠,京东健康,爱康体检宝

2021年中国移动医疗市场规模预计将达到635.5亿元,用户规模将扩大至6.87亿人。医疗器械设备与电商行业的发展,推动中国互联网医疗行业市场迎来新的发展机遇。首先是中国政策环境的利好,同时互联网医疗服务行业在2020年迎来重大普及发展的历史机遇,行业经济前景可观。医疗硬件设备的提升与专业数字化医疗网络的搭建同样为互联网医疗提供更长远技术支持。2019年中国移动医疗行业投资交易规模急剧增长至162亿元,资本市场密切关注中国移动医疗产业发展。iiMedia Research(艾媒咨询)数据显示,受访用户对于当前互联网医疗行业服务表示“比较认可”占比46.0%,“非常认可”占比22.2%。其中,在诊前、诊中以及诊后环节中,最受认可的因素分别为服务时间地点灵活、就诊过程快捷以及在线支付方便,互联网医疗在效率上的提升得到用户普遍认可。未来中国医疗器械将在产品功耗、专业性、安全性等方面有更高的要求,走向更具创新性、人性化、精细化将成必然。
In 2021, China's mobile medical market is expected to reach 63.55 billion yuan, and the number of users will expand to 687 million. The development of the medical equipment and e-commerce industry has promoted China's Internet medical industry market to usher in new development opportunities. First of all, China's favorable policy environment. The Internet medical service industry had a major historical opportunity for popularization and development in 2020, and therefore the industry's economic prospects are considerable. The improvement of medical hardware equipment and the construction of professional digital medical networks also provide longer-term technical support for Internet medical treatment. In 2019, the scale of investment transactions in China's mobile medical industry increased sharply to 16.2 billion yuan, and the capital market paid close attention to the development of China's mobile medical industry. According to data from iiMedia Research, 46.0% of the interviewed users expressed "relatively recognized" and "very recognized" accounted for 22.2% of the current Internet medical industry services. Among them, the most recognized factors in the pre-diagnosis, in-diagnosis, and post-diagnosis links are flexible service time and location, fast medical treatment process, and convenient online payment. The efficiency improvement of Internet medical treatment is generally recognized by users. In the future, China's medical equipment will have higher requirements in terms of product power consumption, professionalism, and safety, and it will be inevitable to move toward more innovative, humane, and refined products.

本报告研究涉及企业/品牌/案例:WonderLab,康宝莱,ffit8,雀巢

一方面,居民消费可支配收入提升、健康管理意识提升,对体重管理产品需求提升;另一方面,食品生产工艺进步、代餐类产品不断迭代,加上康师傅、喜茶、雀巢知名跨界企业入局以及王饱饱、ffit8等初创企业的崛起,代餐市场供给增加。在供需两侧推动下,中国代餐市场不断扩大,2020年市场规模增至476.2亿元。代餐行业市场格局主要是以麦片、代餐粉、蛋白棒及肉制品等品类为主。数据显示,受访用户中有超过7成偏好麦片,其次是代餐粉,占比45.4%,代餐市场细分领域迎来发展机遇。
On the one hand, the disposable income of residents' consumption has been improved, the awareness of health management has been improved, and the demand for weight management products has been increased; on the other hand, the food production technology has been improved, the substitute food products have been continuously iterated, and the well-known cross-border enterprises such as Master Kong, Xicha and Nestle have entered the market, as well as the rise of start-ups such as wangsatin and fit8, the supply of substitute food market has increased. Driven by both supply and demand, China's catering market continues to expand, with the market size increasing to 47.62 billion yuan in 2020. The market structure of catering substitute industry is mainly composed of cereal, meal substitute powder, protein bar and meat products. According to the data, more than 70% of the interviewees preferred cereal, followed by meal substitute powder, accounting for 45.4%, and the development opportunities of meal substitute market were ushered in.

本报告研究涉及企业/品牌/案例:梦想加,氪空间,ATLAS 寰图

2022年中国联合办公市场规模预计将达到2273.5亿元,未来联合办公的市场规模有望进一步扩大。首先是全球联合办公空间数量仍呈现持续增长趋势。随着中国办公模式的消费升级,行业市场规模将继续扩张。在此基础上,中国联合办公行业将进一步整合,市场资源向少数头部企业聚集,精细化的运营管理竞争将变得激烈。尽管行业发展潜力巨大,中国联合办公行业企业普遍存在盈利模式的单一问题。如何通过企业增值服务拓展盈利渠道,寻求多元化盈利模式转变,将是行业内接下来的发展重点。iiMedia Research(艾媒咨询)数据显示,51.6%的用户期望联合办公企业能够增加税务、法律、知识产权等企业代理或咨询服务,超七成用户表示会继续使用联合办公行业空间服务,且使用意愿不会下降。随着智能应用进程的快速发展与运营管理等增值服务的不断拓展,联合办公行业精细化的服务品质将得到发展,对目标客群的吸引力也将得到提高。
The size of China's co-working office market is expected to reach 227.35 billion yuan in 2022, and the market size of co-working offices is expected to further expand in the future. First, the number of global co-working spaces is still showing a continuous growth trend. With the consumption upgrade of China's office model, the industry market scale will continue to expand. On this basis, China's co-working industry will be further integrated, market resources will be concentrated in a few leading companies, and competition for refined operation management will become fierce. Despite the huge potential for industry development, companies in the co-working industry in China generally have a single problem with their profit model. How to expand profit channels through enterprise value-added services and seek diversified profit model changes will be the next development focus in the industry. According to data from iiMedia Research, 51.6% of users expect co-working companies to increase tax, legal, intellectual property and other corporate agency or consulting services, and over 70% of users said they will continue to use co-working space services and are willing to use it. Will not fall. With the rapid development of intelligent application process and the continuous expansion of value-added services such as operation management, the refined service quality of the joint office industry will be developed, and the attractiveness of the target customer group will also be improved.

本报告研究涉及企业/品牌/案例:阿卡索,哒哒英语,伴鱼少儿英语

随着经济全球化发展,英语成为了重要沟通工具与竞争优势。中国在线教育市场处于高速发展阶段,未来该行业有望进一步加速扩张。首先是居民收入水平的提高,使得教育类相关费用支出保持较高水平。伴随着互联网的普及和网络技术工具的升级,使得在线少儿英语行业 1对1授课形式的大范围应用在技术上得到支持。2020年中国市场规模达4858亿元。同时,中国在线教育用户规模一直保持高速增长的状态,目前用户规模已达3766万人。iiMedia Research(艾媒咨询)数据显示,超八成用户对目前在线1对1少儿英语师资水平表示满意,近七成用户建议严格把关教师教学水平。超五成用户非常看好在线1对1少儿英语行业发展,三成用户比较看好但认为平台水平有待提升。随着市场上出先更多同类型的在线1对1少儿英语平台,未来寻找优质的获客渠道,提高获客精准度是平台形成差异化竞争的关键。同时,外教规模和质量将是在线教育平台的发展关键。
With the development of economic globalization, English has become an important communication tool and competitive advantage. China's online education market moves to the stage of rapid development, and the industry is expected to further accelerate its expansion in the future. The first is the increase in the income level of residents, which keeps expenditures related to education at a relatively high level. With the popularization of the Internet and the upgrading of network technology tools, the large-scale application of one-to-one teaching in the online children's English industry has been technically supported. In 2020, the Chinese market will reach 485.8 billion yuan. At the same time, the number of online education users in China has been maintaining rapid growth, and the number of users has now reached 37.66 million. According to data from iiMedia Research, more than 80% of users are satisfied with the current online 1-to-1 children's English teacher level, and nearly 70% of users suggest that they strictly control the teaching level of teachers. Over 50% of users are very optimistic about the development of the online education industry, while 30% of users are more optimistic, although they believe that the level of the platform needs to be improved. With the emergence of more similar online 1-to-1 children's English platforms in the market, looking for high-quality customer acquisition channels in the future and improving customer acquisition accuracy are the keys to platform differentiation. At the same time, the scale and quality of foreign teachers will be the key to the development of online education platforms.

本报告研究涉及企业/品牌/案例:酷芯微电子,蒜泥科技,影谱科技

2025年中国人工智能核心产业规模预计将超过4000亿元,中国未来有望发展为全球最大的人工智能市场。首先是国家政策环境的利好,同时人工智能商业化发展的经济环境近年基本处于稳定状态。伴随着人口结构变化和社会发展,企业的用工成本逐渐攀升,企业正在寻求数字化转型,希望通过应用人工智能降低用工成本,这些都为人工智能的商业化发展提供了有利的社会环境。2020年中国人工智能产业融资规模为1402亿元,资本也持续看好中国人工智能产业发展。iiMedia Research(艾媒咨询)数据显示,超八成中国网民看好其未来发展前景,47.8%的网民对中国人工智能发展前景持比较乐观的态度,36.8%的网民认为人工智能前景非常乐观。八成受访企业表示对人工智能重视程度较高,近六成企业表示未来会重点布局人工智能。未来人工智能的应用场景范围将持续扩大,深度渗透到各个领域,引领产业向价值链高端迈进,同时也为改善民生起到重要作用。
The scale of China's core artificial intelligence industry is expected to exceed 400 billion yuan in 2025, and China is expected to develop into the world's largest artificial intelligence market in the future. The first is the favorable national policy environment, and the economic environment for the commercialization of artificial intelligence is basically stable in recent years. With the demographic changes and social development, the labor cost of enterprises has gradually risen. Companies are seeking digital transformation and hope to reduce labor costs through the application of artificial intelligence. All of these provide a favorable social environment for the commercial development of artificial intelligence. In 2020, the financing scale of China's artificial intelligence industry is 140.2 billion yuan, and capital continues to be optimistic about the development of China's artificial intelligence industry. As the data of iiMedia Research showed, over 80% of Chinese Internet users are optimistic about its future development prospects, 47.8% of Internet users are relatively optimistic about the prospects of China's artificial intelligence development, and 36.8% of Internet users believe that the prospects of artificial intelligence are very optimistic. Eighty percent of the companies interviewed said that they attach great importance to artificial intelligence, and nearly 60 percent of the companies said they will focus on artificial intelligence in the future. In the future, the scope of artificial intelligence application scenarios will continue to expand and penetrate deeply into various fields, leading the industry to the high end of the value chain, and also playing an important role in improving people's livelihood.(“iiMedia Report |2020 China Mobile Games' IP Value Exploration Research Report" full version has 79 pages,please click the download button at the bottom of the article to download the report )


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