本报告研究涉及企业/案列/品牌：屈臣氏，沃尔玛，网易考拉，阿里巴巴，京东，奥买家，银泰百货，百联集团，太平洋百货，新世界百货中国，百胜集团，新华百货，天虹百货，万达百货，返利网，万达非凡，寺库，多点新鲜，苏宁易购，腾讯，淘宝，永辉超市，家乐福，中百控股三江购物

随着全球经济的不断升温，零售行业也随之迅猛发展。2018年全球零售销售额达到27.73万亿美元，其中，中国社会消费品零售总额增至38.1万亿元，2020年有望突破40万亿元。而在各项新兴技术发展及消费者消费体验需求提升的背景下，零售行业进入新零售阶段。其中强调线上线下渠道深度融合的双线购模式成为新零售典范。iiMedia Research(艾媒咨询)数据显示，超五成消费者认可线上渠道价格低廉和购物方便优势，而线下渠道品质保障和购物体验提升则更受认可。渠道差异下，消费者期待融合全渠道优势的双线购平台出现，68.2%消费者表示未来愿意尝试使用双线购平台。线上线下购物渠道基于渠道属性各自优势呈现差异化，但二者优势又能互作补充，线上线下融合在满足消费需求方面更适应零售购物渠道发展的趋势。但消费者对于双线购模式认知仍存偏差，全渠道打通成消费者最迫切需求。

As the global economy keeps heating up, the retail industry is booming. In 2018, the amount of global retail sales reached 27.73 trillion dollars, of which the total amount of retail sales of consumer goods in China increased to 38.1 trillion yuan, and it is expected to exceed 40 trillion yuan in 2020. In the context of the development of various emerging technologies and the increasing demand for consumer experience, the retail industry has entered the stage of New Retailing. The double-channel retail shopping model, which emphasizes the deep integration of online and offline channels, has become a nonesuch of new retail shopping models. As the data of iiMedia Research showed, over 50% of consumers recognize the advantages of low price and shopping convenience for online channel, while the advantages of quality assurance and shopping experience enhancement are more recognized for offline channel. As the shopping characteristics differentiate for different channels, consumers are expecting the emergence of double-channel retail shopping platform with integrated channel advantages, and 68.2% of consumers imply that they are willing to try to shop in the double-channel retail shopping platform in the future. The online and offline shopping channels are different based on their respective advantages of channel attributes, but their advantages can complement each other accodingly. The online and offline integration is more suitable for the development of retail shopping channels in meeting consumer demand. However, consumers still have a bias in the perception of the double-channel retail shopping model, and the omni-channel interrelated has become the most urgent demand of consumers