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关于“奥买家”的报告

本报告研究涉及企业/品牌/案例:敦煌网,阿里巴巴国际,考拉海购,小红书,shoppe,MercadoLibre。
其他企业/品牌:奥买家,京东全球购,速卖通,腾讯,蚂蚁金服,lazada,苏宁国际,京东国际,海豚家,KK馆,豌豆公主,洋码头,天猫国际,海囤全球等。

2020年5月29日,全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1全球及中国跨境电商运营数据及典型企业分析研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据,对跨境电商的行业发展和运营进行深度分析,通过对中国B2B、B2C两大类跨境电商的运营数据和企业案例分析,以及用户的跨境电商购物行为调研,剖析中国跨境电商行业的当前状况,并且本报告还关注到东南亚、拉美等跨境电商发展较快的地区,通过对全球总体态势的总结,预判2020-2021年中国跨境电商的发展趋势。艾媒咨询分析师认为,疫情对跨境电商有一定的影响,但总体而言跨境电商仍将保持增长态势。目前跨境电商市场的竞争非常激烈,并且已经开始从中国向东南亚、拉美等地区扩张,加上用户的消费态度变化,跨境电商企业重点从过去的山寨、无品牌的产品转变为品牌竞逐。

The epidemic has a huge impact on the global economy and trade, and cross-border e-commerce companies are also generally faced with many problems such as cancellation or extension of on-hand orders, difficulties in signing new orders, and poor logistics and transportation. iiMedia Research believe that cross-border e-commerce has received policy support and has also cultivated a large number of user markets. Although cross-border e-commerce will be subject to some objective impact in the short term, cross-border e-commerce will remain in the long run Increase vitality.

本报告研究涉及企业/品牌/案例:天猫国际,奥买家,洋码头。
 伴随着国民经济的高速发展,中国消费者的消费需求不断升级,同时在国家大力支持跨境贸易,改善跨境电商整体配套设施,优化市场发展环境下,中国跨境电商行业市场规模不断扩大,2020年中国跨境电商的市场交易规模预计达到10.3万亿元。但在2020年第一季度期间,受到全球疫情影响,中国跨境电商受到一定程度的冲击,消费红利较2019年同期明显下降。为了解决疫情带来的负面影响,中国各大跨境电商平台积极布局,抢占市场、留存用户,了解用户需求与喜好成为各大跨境电商平台的关注焦点。iiMedia Research(艾媒咨询)数据显示,有72.7%的受访用户认为 “正品保障”是他们选择平台时所考虑的主要因素。同时,在疫情期间有超8成受访用户关注平台疫情期间的公益活动,并且超九成的受访用户购买意愿会因为疫情期间平台的公益行为而提高。

  Along with the high-speed development of national economy, China's consumer demand grows, at the same time in the country's strong support for cross-border trade, improve the cross-border electricity integral supporting facilities, optimize the environment of market development, cross-border electricity industry in China has been expanding its market, in 2020 China's cross-border electricity market scale is expected to reach 10.3 trillion yuan. However, in the period of the first quarter of 2020, due to the impact of the global epidemic, China's cross-border e-commerce was impacted to a certain extent, and the consumption dividend decreased significantly compared with the same period in 2019.In order to solve the negative impact brought by the epidemic, China's major cross-border e-commerce platforms have actively deployed to seize the market, retain users, and become the focus of attention of major cross-border e-commerce platforms to understand user needs and preferences. As the data of iiMedia Research showed, 72.7% of the surveyed users believe that "quality assurance" is the main factor they consider when choosing a platform. At the same time, more than 80 percent of the surveyed users paid attention to the public welfare activities of the platform during the epidemic, and more than 90 percent of the surveyed users would increase their purchase intention due to the public welfare activities of the platform during the epidemic.

本报告研究涉及企业/品牌/案例:考拉海购,苏宁国际,奥买家,天猫国际,京东国际,洋码头,拼多多,AliExpress Plaza,家乐福,乐天,沃尔玛,莎莎,花王,MAC,兰蔻,小红书,波罗蜜,豌豆公主,蜜芽,聚美优品,55海购,申通快递,百世快递,韵达快递,中通快递,顺丰速运,中国邮政,支付宝,微信支付等

iiMedia Research(艾媒咨询)数据显示,2020年中国中国跨境电商交易规模预计达12.7万亿元。2019年随着《电商法》的正式实施、海淘消费者对品牌和品质的重视程度日益提升,主流跨境电商积极建设品牌口碑,不断铺开线下布局,加强正品保障,用户的海淘体验得到进一步的提高。
2019年跨境电商行业整体发展向好,跨境电商规模持续扩大,行业内竞争持续激烈,拼多多等竞争者先后入局跨境电商、阿里收购考拉,释放了巨大的市场需求。在此背景下,口碑和用户信任度成为跨境电商平台竞争的关键因素。iiMedia Research(艾媒咨询)数据显示,总样本量为1757的针对跨境电商用户调研中,74.1%的消费者表示在选购海外商品时,最看重的是商品是否为正品,58.8%的用户表示品牌知名度十分重要。随着居民收入的增长、生活水平的提高,海淘用户越来越看重品牌的价值,开始追求更高品质感的购物体验。用户要求提升、市场监管趋严,促使各大电商平台纷纷采取各项正品保障措施,技术赋能供应链,加强从采购到供应的全流程控制,同时积极维护和建设品牌口碑。
In 2019, the overall development of cross-border e-commerce industry has been on a positive trend. The scale of cross-border e-commerce continues to expand, and competition within the industry continues to be fierce. Pinduoduo and other competitors have successively entered cross-border e-commerce and Alibaba has acquired Kaola, which has unleashed huge market demand. In this context, word of mouth and user trust have become key factors in the competition of cross-border e-commerce platforms. As the data of iiMedia Research showed, in the user survey with a total sample size of 1757, 74.1% of consumers said that when buying overseas goods, the most important thing is whether the goods are genuine, while 58.8% said brand awareness is very important. With the increase of residents' income and the improvement of their living standards, overseas online shopping users pay more and more attention to the value of the brand and start to pursue higher quality shopping experience. Users' requirements are improved and market supervision is tightened, prompting major e-commerce platforms to take various quality assurance measures, empower the supply chain with technology, strengthen the control of the whole process from procurement to supply, and actively maintain and build brand reputation.
(以下为节选页,完整版共52页)

本报告研究涉及企业/品牌/案例:阿里巴巴,环球资源,全球速卖通,敦煌网,天猫国际,奥买家,考拉海购,小红书,苏宁国际,考拉工厂,京东国际,唯品会,聚美优品,豌豆公主,蜜芽,洋码头,黑色星期五,拼多多,小米有品,亚马逊,iHerb

iiMedia Research(艾媒咨询)数据显示,2020年中国海淘用户规模将突破2亿人。随着跨境电商市场的逐渐扩大,跨境电商行业内竞争日趋激烈,针对获客成本高、用户体验不足等问题,双线融合发展、直播带货、传播社交化逐渐成为跨境电商行业发展的新趋势。
在消费升级背景下,用户对于消费体验的追求日益增加,新消费群体更加依赖意见领袖(KOL)的引导,线下门店、海淘直播、社交化传播拉近了用户与商品间的距离,从不同角度弥补传统海淘的不足,全面升级用户消费体验。iiMedia Research(艾媒咨询)数据显示,56.6%的消费者认为比起线上渠道,线下海淘门店能够提供更舒适的购物体验。双线融合发展能够起到增强用户信任感、双线引流的作用,已经成为目前跨境电商行业发展的必然趋势。此外,近六成海淘用户会在海淘观看直播后购买相关产品,海淘直播带货更直观、生动,现阶段对于用户消费的转化效果较好,预计在将来会成为跨境电商的主要营销手段之一。
In the context of consumption upgrading, users are increasingly pursuing consumption experience, and new consumer groups are more dependent on the guidance of key opinion leaders (KOL). Offline stores, overseas online shopping live broadcasting and social communication narrow the distance between users and products, make up for the shortcomings of traditional overseas online shopping from different perspectives, and comprehensively upgrade user consumption experience. As the data of iiMedia Research showed, 56.6 percent of consumers believe that online stores can provide a more comfortable shopping experience than online channels. Dual-channel integrated development can enhance users' trust and double channels drainage, which has become an inevitable trend in the development of cross-border e-commerce industry. In addition, nearly 60% of overseas online shopping users will buy relevant products after watching live broadcast on overseas online shopping. Overseas online shopping live delivery is more intuitive and vivid, and has a good conversion effect on user consumption at the present stage, which is expected to become one of the major marketing methods of cross-border e-commerce in the future.
(以下为节选页,完整版共56页)

本报告研究涉及企业/品牌/案例:乐天,沃尔玛,莎莎,Metro,奥买家,苏宁国际,考拉海购,唯品会,小红书,海外通,中国外运股份有限公司,百世快递,申通,韵达,中通,DHL,顺丰,中国邮政,Swisse,洋码头,花王

随着物流配送效率得提升、人们消费观念的转变及各项利好政策的出台,跨境电商步入了快速增长阶段,各大跨境电商逐渐加大新零售布局。iiMedia Research(艾媒咨询)数据显示,预计在2020年,中国跨境电商交易规模将达到12.7万亿元。此外,在阿里全资收购网易考拉后,跨境电商行业格局发生了重大改变,阿里在跨境电商行业将占据超过一半的市场份额,头部平台的优势进一步凸显。大部分海淘用户对此收购事件有着较为乐观的态度,60.9%的海淘用户认为收购有利于整合行业资源,且受访的考拉海购用户中,超过五成表示在平台被收购后会增加产品使用频率。

With the improvement of logistics distribution efficiency, the change of people's consumption concept and the introduction of various favorable policies, cross-border e-commerce has entered a stage of rapid growth, and major cross-border e-commerce companies have gradually increased their new retail layout. As the data of iiMedia Research showed, China cross-border e-commerce transactions are expected to reach 12.7 trillion yuan in 2020. In addition, after Alibaba's wholly owned acquisition of Kaola, the pattern of cross-border e-commerce industry has been significantly changed, and Alibaba will occupy more than half of the market share in the cross-border e-commerce industry, further highlighting the advantages of the head platform. Most overseas online shopping users have a relatively optimistic attitude towards the acquisition. 60.9% of the users believe that the acquisition is conducive to the integration of industry resources, and more than 50% of the interviewed Kaola users implies that they will increase the use frequency of products after the acquisition of the platform.

本报告研究涉及企业/品牌/案例:网易考拉,小红书,天猫国际,奥买家,海囤全球

国民消费的升级和与之带来的用户对于产品质量和产品种类的要求提高,推动了跨境电商市场发展,与此同时,《电商法》的出台为行业提供规范发展环境。在用户需求提升和规范化加强的背景下,跨境电商交易规模2019年有望增至10.8万亿元,踏入十万亿市场。iiMedia Research(艾媒咨询)数据显示,”618“期间质量保障仍然是海淘用户最关注因素。”618“等促销活动虽然激发了消费者对海淘商品优惠折扣的关注,但商品品质仍然是用户最关注的因素。53.4%的受访用户”618“期间选择跨境电商平台关注因素是商品正品保障情况。”618“期间,在线上平台火热发展的同时,用户对于线下海淘购物的热情也俱增。2019年”618“期间57.0%的受访海淘用户参加了跨境电商平台的促销优惠活动,而参加平台线下促销活动的用户占比也达到12.3%。线下购物具有让消费者直接接触商品优势,能增强对商品的信任度,提高用户体验。93.1%的受访用户对”618“期间线下消费体验表示满意。

The upgrading of national consumption and the increasing demands for product quality and product diversity have promoted the development of cross-border e-commerce market. At the same time, the promulgation of the E-commerce Law provides a normative development environment for the industry. Under the condition of increasing user demand and strengthening industry standardization, the scale of cross-border e-commerce transactions is expected to increase to 10.8 trillion yuan in 2019 and the cross border e-commerce has entered the 10 trillion yuan market. As the data of iiMedia Research showed, quality assurance during ”618“ is still the most concerned factor for cross-boder e-commerce users. Although”618“and other promotional activities have aroused consumers' concern about preferential discounts for abroad commodities, the quality of commodities is still the most concerned factor for users. 53.4% of the interviewed users chose cross-border e-commerce platform during the”618“ period for the concern of guarantee of authenticity. During the”618“period, while the online platform developed rapidly, the user's enthusiasm for offline shopping is also growing. During the ”618“period in 2019, 57.0% of interviewed users participated in promotional activities of cross-border e-commerce platforms, and the proportion of users participating in off-line promotional activities of the platforms reached 12.3%. Off-line shopping has the advantage of direct contact with commodities, which can enhance the trust of commodities and improve the user experience. 93.1% of the interviewed users were satisfied with the offline consumption experience during 618.

本报告研究涉及企业/案列/品牌:屈臣氏,沃尔玛,网易考拉,阿里巴巴,京东,奥买家,银泰百货,百联集团,太平洋百货,新世界百货中国,百胜集团,新华百货,天虹百货,万达百货,返利网,万达非凡,寺库,多点新鲜,苏宁易购,腾讯,淘宝,永辉超市,家乐福,中百控股三江购物

随着全球经济的不断升温,零售行业也随之迅猛发展。2018年全球零售销售额达到27.73万亿美元,其中,中国社会消费品零售总额增至38.1万亿元,2020年有望突破40万亿元。而在各项新兴技术发展及消费者消费体验需求提升的背景下,零售行业进入新零售阶段。其中强调线上线下渠道深度融合的双线购模式成为新零售典范。iiMedia Research(艾媒咨询)数据显示,超五成消费者认可线上渠道价格低廉和购物方便优势,而线下渠道品质保障和购物体验提升则更受认可。渠道差异下,消费者期待融合全渠道优势的双线购平台出现,68.2%消费者表示未来愿意尝试使用双线购平台。线上线下购物渠道基于渠道属性各自优势呈现差异化,但二者优势又能互作补充,线上线下融合在满足消费需求方面更适应零售购物渠道发展的趋势。但消费者对于双线购模式认知仍存偏差,全渠道打通成消费者最迫切需求。

As the global economy keeps heating up, the retail industry is booming. In 2018, the amount of global retail sales reached 27.73 trillion dollars, of which the total amount of retail sales of consumer goods in China increased to 38.1 trillion yuan, and it is expected to exceed 40 trillion yuan in 2020. In the context of the development of various emerging technologies and the increasing demand for consumer experience, the retail industry has entered the stage of New Retailing. The double-channel retail shopping model, which emphasizes the deep integration of online and offline channels, has become a nonesuch of new retail shopping models. As the data of iiMedia Research showed, over 50% of consumers recognize the advantages of low price and shopping convenience for online channel, while the advantages of quality assurance and shopping experience enhancement are more recognized for offline channel. As the shopping characteristics differentiate for different channels, consumers are expecting the emergence of double-channel retail shopping platform with integrated channel advantages, and 68.2% of consumers imply that they are willing to try to shop in the double-channel retail shopping platform in the future. The online and offline shopping channels are different based on their respective advantages of channel attributes, but their advantages can complement each other accodingly. The online and offline integration is more suitable for the development of retail shopping channels in meeting consumer demand. However, consumers still have a bias in the perception of the double-channel retail shopping model, and the omni-channel interrelated has become the most urgent demand of consumers

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