本报告研究涉及企业/品牌/案例：微博,抖音,快手,小红书,蘑菇街,网易考拉,唯品会,淘宝,天猫,京东,拼多多,苏宁易购,谦寻,美腕,蚊子会,本新文化,明睿传媒,构美,集淘,纳斯,阿卡丽,秀猪,天猫超市,波司登官方旗舰店,荣耀官方旗舰店,perfectdiary旗舰店,伊芙丽官方旗舰店,百草味旗舰店,三只松鼠旗舰店,雅鹿官方旗舰店,veromoda官方旗舰店,欧莱雅官方旗舰店,Youtube,Instagram,Facebook,亚马逊,Lazada,Shopee,薇娅viya,李佳琦Austin,张大奕eve,雪梨_Cherie,烈儿宝贝,林珊珊Sunny,陈洁kiki,恩佳N,柯柯baby,小侨Jofay,格格妈,周家小鱼,二寸Ercun,政政的新装,ME壹一,幼师阿曼儿,若大王,柒柒优品,xin小小梦,睿妈潮童,考拉二小姐,grace颖子,橘丽丝Genius,798美食,蜜蜂姐姐,Goodie小文,sunny小菲酱,小肥羊summer,暴走的蜜豆包,香香姐姐Alina等。

2020年2月12日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020-2021年中国直播电商行业运行大数据分析及趋势研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，并且通过草莓派数据调查与计算系统调研对中国直播电商行业运行进行分析，以淘宝直播、蘑菇街等为案例深度剖析行业运营模式。2019年双11全天淘宝直播带动成交近200亿元，其中，亿元直播间超过10个，千万元直播间超过100个。“双11”启动仅63分钟，淘宝直播带动的成交额就超2018年双11全天。
On February 12, 2020, iiMedia Research, a world-renowned third-party data mining and analysis agency for the new economy industry, released the “Research Report on Big Data Analysis and Trends in the Operation of China's Live E-commerce Industry in 2020-2021”. The case provides an in-depth analysis of the industry's operating model. The double 11 full-day Taobao live broadcast in 2019 led to nearly 20 billion yuan in transactions, of which more than 10 billion live broadcast rooms and more than 100 million live broadcast rooms. Only 63 minutes after the launch of “Double 11”, the sales volume driven by Taobao Live Broadcast surpassed the double 11 full day in 2018.

本报告研究涉及企业/品牌/案例：考拉海购，苏宁国际，奥买家，天猫国际，京东国际，洋码头，拼多多，AliExpress Plaza，家乐福，乐天，沃尔玛，莎莎，花王，MAC，兰蔻，小红书，波罗蜜，豌豆公主，蜜芽，聚美优品，55海购，申通快递，百世快递，韵达快递，中通快递，顺丰速运，中国邮政，支付宝，微信支付等

iiMedia Research（艾媒咨询）数据显示，2020年中国中国跨境电商交易规模预计达12.7万亿元。2019年随着《电商法》的正式实施、海淘消费者对品牌和品质的重视程度日益提升，主流跨境电商积极建设品牌口碑，不断铺开线下布局，加强正品保障，用户的海淘体验得到进一步的提高。
2019年跨境电商行业整体发展向好，跨境电商规模持续扩大，行业内竞争持续激烈，拼多多等竞争者先后入局跨境电商、阿里收购考拉，释放了巨大的市场需求。在此背景下，口碑和用户信任度成为跨境电商平台竞争的关键因素。iiMedia Research（艾媒咨询）数据显示，总样本量为1757的针对跨境电商用户调研中，74.1%的消费者表示在选购海外商品时，最看重的是商品是否为正品，58.8%的用户表示品牌知名度十分重要。随着居民收入的增长、生活水平的提高，海淘用户越来越看重品牌的价值，开始追求更高品质感的购物体验。用户要求提升、市场监管趋严，促使各大电商平台纷纷采取各项正品保障措施，技术赋能供应链，加强从采购到供应的全流程控制，同时积极维护和建设品牌口碑。
In 2019, the overall development of cross-border e-commerce industry has been on a positive trend. The scale of cross-border e-commerce continues to expand, and competition within the industry continues to be fierce. Pinduoduo and other competitors have successively entered cross-border e-commerce and Alibaba has acquired Kaola, which has unleashed huge market demand. In this context, word of mouth and user trust have become key factors in the competition of cross-border e-commerce platforms. As the data of iiMedia Research showed, in the user survey with a total sample size of 1757, 74.1% of consumers said that when buying overseas goods, the most important thing is whether the goods are genuine, while 58.8% said brand awareness is very important. With the increase of residents' income and the improvement of their living standards, overseas online shopping users pay more and more attention to the value of the brand and start to pursue higher quality shopping experience. Users' requirements are improved and market supervision is tightened, prompting major e-commerce platforms to take various quality assurance measures, empower the supply chain with technology, strengthen the control of the whole process from procurement to supply, and actively maintain and build brand reputation.
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本报告研究涉及企业/品牌/案例：阿里巴巴，环球资源，全球速卖通，敦煌网，天猫国际，奥买家，考拉海购，小红书，苏宁国际，考拉工厂，京东国际，唯品会，聚美优品，豌豆公主，蜜芽，洋码头，黑色星期五，拼多多，小米有品，亚马逊，iHerb

iiMedia Research（艾媒咨询）数据显示，2020年中国海淘用户规模将突破2亿人。随着跨境电商市场的逐渐扩大，跨境电商行业内竞争日趋激烈，针对获客成本高、用户体验不足等问题，双线融合发展、直播带货、传播社交化逐渐成为跨境电商行业发展的新趋势。
在消费升级背景下，用户对于消费体验的追求日益增加，新消费群体更加依赖意见领袖（KOL）的引导，线下门店、海淘直播、社交化传播拉近了用户与商品间的距离，从不同角度弥补传统海淘的不足，全面升级用户消费体验。iiMedia Research（艾媒咨询）数据显示，56.6%的消费者认为比起线上渠道，线下海淘门店能够提供更舒适的购物体验。双线融合发展能够起到增强用户信任感、双线引流的作用，已经成为目前跨境电商行业发展的必然趋势。此外，近六成海淘用户会在海淘观看直播后购买相关产品，海淘直播带货更直观、生动，现阶段对于用户消费的转化效果较好，预计在将来会成为跨境电商的主要营销手段之一。
In the context of consumption upgrading, users are increasingly pursuing consumption experience, and new consumer groups are more dependent on the guidance of key opinion leaders (KOL). Offline stores, overseas online shopping live broadcasting and social communication narrow the distance between users and products, make up for the shortcomings of traditional overseas online shopping from different perspectives, and comprehensively upgrade user consumption experience. As the data of iiMedia Research showed, 56.6 percent of consumers believe that online stores can provide a more comfortable shopping experience than online channels. Dual-channel integrated development can enhance users' trust and double channels drainage, which has become an inevitable trend in the development of cross-border e-commerce industry. In addition, nearly 60% of overseas online shopping users will buy relevant products after watching live broadcast on overseas online shopping. Overseas online shopping live delivery is more intuitive and vivid, and has a good conversion effect on user consumption at the present stage, which is expected to become one of the major marketing methods of cross-border e-commerce in the future.
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本报告研究涉及企业/品牌/案例：日食记,艾格吃饱了,阿玛尼,王者荣耀,抖音,小红书,微博,完美日记,三顿半咖啡

预计2020中国春节黄金周消费规模将超11000亿元，春节成中国最大消费场景。新春消费群体开始更替，商家须加强品牌创新迎合新消费群体的变化。在消费升级的背景下，商品质量以及产品健康是消费者最关注的因素，2020新春消费将迎来品质消费。
iiMedia Research(艾媒咨询)数据显示，预计2020中国春节黄金周消费规模将继续保持稳定增长，达到11034亿元 ，新春成为中国最大的消费场景。随着新春消费的中坚力量转移至90后群体，各品牌商家须重视产品和销售模式的创新，及时迎合消费人群更替的变化。iiMedia Research(艾媒咨询)数据显示，55.7%的受访网民表示在新春消费时注重商品质量，食品类年货选择注重健康的受访网民达到60.7%。在消费升级的背景下，价格不再是消费者关注的首要因素，而是回归到商品的质量。同时，随着养生意识的提升，消费者对健康型的食品需求提高，2020年将迎来品质新春。
As the data of iiMedia Research showed, the consumption scale of Chinese Spring Festival golden week is expected to grow steadily, reaching 1103.4 billion yuan in 2020 and the Spring Festival will become China's largest consumer scene. As the backbone of the Chinese New Year's consumption shifts to the 90s group, brands should pay attention to product and sales model innovations in order to timely cater to changes in consumer groups. As the data of iiMedia Research showed, 55.7% of the Internet respondents pay attention to the quality of goods when they consume in the Spring Festival, while 60.7% of them pay attention to the health of food products. In the context of consumption upgrades, price is no longer the primary factor that consumers pay attention to, but returns to the quality factor. Meanwhile, with the improvement of health consciousness, consumers' demand for healthy foods will increase. Thus, a quality new year will be ushered in 2020.
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本报告研究涉及企业/品牌/案例：乐天，沃尔玛，莎莎，Metro，奥买家，苏宁国际，考拉海购，唯品会，小红书，海外通，中国外运股份有限公司，百世快递，申通，韵达，中通，DHL，顺丰，中国邮政，Swisse,洋码头，花王

随着物流配送效率得提升、人们消费观念的转变及各项利好政策的出台，跨境电商步入了快速增长阶段，各大跨境电商逐渐加大新零售布局。iiMedia Research(艾媒咨询)数据显示，预计在2020年，中国跨境电商交易规模将达到12.7万亿元。此外，在阿里全资收购网易考拉后，跨境电商行业格局发生了重大改变，阿里在跨境电商行业将占据超过一半的市场份额，头部平台的优势进一步凸显。大部分海淘用户对此收购事件有着较为乐观的态度，60.9%的海淘用户认为收购有利于整合行业资源，且受访的考拉海购用户中，超过五成表示在平台被收购后会增加产品使用频率。

With the improvement of logistics distribution efficiency, the change of people's consumption concept and the introduction of various favorable policies, cross-border e-commerce has entered a stage of rapid growth, and major cross-border e-commerce companies have gradually increased their new retail layout. As the data of iiMedia Research showed, China cross-border e-commerce transactions are expected to reach 12.7 trillion yuan in 2020. In addition, after Alibaba's wholly owned acquisition of Kaola, the pattern of cross-border e-commerce industry has been significantly changed, and Alibaba will occupy more than half of the market share in the cross-border e-commerce industry, further highlighting the advantages of the head platform. Most overseas online shopping users have a relatively optimistic attitude towards the acquisition. 60.9% of the users believe that the acquisition is conducive to the integration of industry resources, and more than 50% of the interviewed Kaola users implies that they will increase the use frequency of products after the acquisition of the platform.

本报告研究涉及企业/品牌/案例：天猫，京东，淘宝，唯品会，蘑菇街，苏宁易购，贝贝，蜜芽，咸鱼，瓜子二手车交易网，拼多多，云集，支付宝，顺丰，EMS，小红书，洋码头，网易考拉，每日优鲜，人人车，1号店，返利网，折800，聚美优品，当当，优信二手车，慧聪集团，科通芯城，上海钢联，焦点科技，生意宝，转转，亚马逊，乐峰，云闪付，欧莱雅，宝洁，雅诗兰黛，花王，资生堂，高丝，爱茉莉太平洋，LG生活健康，安利，LVMH，娇韵诗，联合利华，百雀羚，上海上美，上海家化，环亚，韩后，丹姿，丸美，玛丽黛佳

iiMedia Research（艾媒咨询）数据显示，2012年至2018年，中国化妆品市场规模呈稳定增长态势，年复合增长率达8.0%。特别是“颜值经济”的崛起进一步激发了中国网民对化妆品的消费热情。从网民关注度看，广东地区的网民最关注化妆品相关的资讯，其次是浙江、山东、湖北等地。总体来看中国消费者对于日常必备的化妆品需求量较大、购买频次高、发展潜力大，但面临着高端市场被国际品牌主导、同质化竞争激烈、企业溢价困难等问题。化妆品企业需要进一步了解消费者市场，抓住颜值经济、他经济的趋势，开拓社交电商的转化渠道，进行更精细化的产品销售。

IiMedia Research data show that from 2012 to 2018, the scale of China's cosmetics market showed a stable growth trend, with an annual compound growth rate of 8.0%. In particular, the rise of “Yan-value economy“ has further stimulated the enthusiasm of Chinese netizens for cosmetics consumption. Judging from the attention of netizens, netizens in Guangdong pay most attention to cosmetics-related information, followed by Zhejiang, Shandong, Hubei and other places. Generally speaking, Chinese consumers have large demand, high purchase frequency and great development potential for daily essential cosmetics. However, they are faced with such problems as the high-end market being dominated by international brands, intense homogenization competition, and difficulty in premium payment for enterprises. Cosmetic companies need to further understand the consumer market, seize the trend of Yan-value economy and other economies, open up channels for social e-commerce transformation, and conduct more refined product sales.

本报告研究涉及企业/品牌/案例：网易考拉，小红书，天猫国际，奥买家，海囤全球

国民消费的升级和与之带来的用户对于产品质量和产品种类的要求提高，推动了跨境电商市场发展，与此同时，《电商法》的出台为行业提供规范发展环境。在用户需求提升和规范化加强的背景下，跨境电商交易规模2019年有望增至10.8万亿元，踏入十万亿市场。iiMedia Research（艾媒咨询）数据显示，”618“期间质量保障仍然是海淘用户最关注因素。”618“等促销活动虽然激发了消费者对海淘商品优惠折扣的关注，但商品品质仍然是用户最关注的因素。53.4%的受访用户”618“期间选择跨境电商平台关注因素是商品正品保障情况。”618“期间，在线上平台火热发展的同时，用户对于线下海淘购物的热情也俱增。2019年”618“期间57.0%的受访海淘用户参加了跨境电商平台的促销优惠活动，而参加平台线下促销活动的用户占比也达到12.3%。线下购物具有让消费者直接接触商品优势，能增强对商品的信任度，提高用户体验。93.1%的受访用户对”618“期间线下消费体验表示满意。

The upgrading of national consumption and the increasing demands for product quality and product diversity have promoted the development of cross-border e-commerce market. At the same time, the promulgation of the E-commerce Law provides a normative development environment for the industry. Under the condition of increasing user demand and strengthening industry standardization, the scale of cross-border e-commerce transactions is expected to increase to 10.8 trillion yuan in 2019 and the cross border e-commerce has entered the 10 trillion yuan market. As the data of iiMedia Research showed, quality assurance during ”618“ is still the most concerned factor for cross-boder e-commerce users. Although”618“and other promotional activities have aroused consumers' concern about preferential discounts for abroad commodities, the quality of commodities is still the most concerned factor for users. 53.4% of the interviewed users chose cross-border e-commerce platform during the”618“ period for the concern of guarantee of authenticity. During the”618“period, while the online platform developed rapidly, the user's enthusiasm for offline shopping is also growing. During the ”618“period in 2019, 57.0% of interviewed users participated in promotional activities of cross-border e-commerce platforms, and the proportion of users participating in off-line promotional activities of the platforms reached 12.3%. Off-line shopping has the advantage of direct contact with commodities, which can enhance the trust of commodities and improve the user experience. 93.1% of the interviewed users were satisfied with the offline consumption experience during 618.

本报告研究涉及企业/品牌/案例：网易考拉，天猫国际，奥买家，苏宁国际，唯品国际，小红书，海囤全球，洋码头，蜜芽，空中云汇、KK馆、纵腾网络、PingPong金融、星商，京东，阿里巴巴，普洛斯、凯辉基金、钟鼎资本，DST、Global

政策春风推动跨境电商行业快速发展。iiMedia Research（艾媒咨询）数据显示，2018年中国海淘用户已突破1亿人，预计2019年交易规模突破10万亿元。资本继续加码跨境电商领域，2019年第一季度中国跨境电商领域投融资超20亿元。跨境电商头部平台维持竞争优势。跨境电商线下门店更易达成高客单价交易，用户更偏好在线下门店购买钟表首饰、数码家电、汽车用品商品，在线下门店平均单次消费金额在1000元以上的用户占比超五成。其线下门店对线上平台导流作用明显。75%的受访线下门店顾客愿意尝试或更多使用相应的跨境电商线上平台。跨境电商行业发展最大痛点在于商品正品保障，因此各类跨境电商平台都在加强线下门店的布局。海淘消费者在线下的良好体验也有利于其后期转化为线上平台用户。未来跨境电商线上线下之间的融合将不断加深，线下门店也将更注重商品池的打通和利用科技助力体验。

The spring breeze of the policy promotes the rapid development of the cross-border e-commerce industry. As the data of iiMedia Research showed, China's users who buy imported goods online have exceeded 100 million in 2018. It is expected that the transaction volume in 2019 will exceed 10 trillion yuan. Capital continued to increase the cross-border e-commerce sector. In the first quarter of 2019, China's cross-border e-commerce sector invested more than 2 billion yuan. The cross-border e-commerce head platform maintains a competitive advantage. Cross-border e-commerce offline stores are more likely to achieve high-price per customer transaction, users prefer to buy watches and clocks, digital home appliances, auto supplies in offline stores. The users who consume more than 1,000 yuan average single-time in the offline stores accounted for more than 50% . Its offline stores have an obvious effect on the diversion to the online platform . 75% of the offline store customers who are interviewed are willing to try or use the corresponding cross-border e-commerce online platform more. The biggest pain point in the development of cross-border e-commerce industry lies in the authentic security. Therefore, all kinds of cross-border e-commerce platforms are strengthening the layout of offline stores. The good experience of offline consumer is also beneficial to the later conversion to online platform users. In the future, the integration between online channel and offline channel of cross-border e-commerce will continue to deepen, and offline stores will pay more attention to the opening of commodity pools and the use of technology to help impoving experience.

本报告涉及企业/品牌包括：拼多多、微盟、云集、好衣库、有赞、全球时刻、宝宝树、蘑菇街、小红书、微信、洋葱、支付宝、花生日记、腾讯、红杉、中通快递、顺丰快递、国和投资、一村资本、天堂硅谷、鼎晖投资、摩根士丹利、瑞士信贷、摩根大通、中金

中国电商行业的高速发展而传统电商又面临着获客成本高的瓶颈，客观上为社交电商发展奠定基础。iiMedia Research（艾媒咨询）数据显示，2019年中国移动电商用户预计增至7.13亿人。社交电商行业的崛起还得益于微信提供社交土壤以及小程序红利，2018年微信小程序电商用户规模已经达到1.32亿人。快速崛起下，2018年中国社交电商行业融资总额超过250亿元。目前中国社交电商主要分为三个类型，社交分享电商、社交内容电商和社交零售电商。其中更为强调裂变传播性的社交分享电商平台用户满意度最高，为7.26。社交电商在发展的同时也由于运营模式问题屡屡传出传销、假货新闻，政府法规以及行业内部监管都亟待加强。

The rapid development of China E-Commerce industry, and the traditional e-commerce platforms are facing the bottleneck of high customer cost, are objectively laying the foundation for the development of social e-commerce. As the data of iiMedia Research showed, the scale of China mobile e-commerce users is expected to increase to 713 million in 2019. The rise of the social e-commerce industry also benefits from the social platform and mini program dividend provided by Wechat. In 2018, the scale of Wechat mini program e-commerce users has reached 132 million. With the rapid rise, the total financing amount of China social e-commerce exceeded 25 billion yuan in 2018. At present, China social e-commerce platforms are mainly divided into three types: social sharing e-commerce, social content e-commerce, and social retail e-commerce platforms. Among them, the social sharing e-commerce platforms which emphasizes fission transmission has earned the most satisfaction with users, which is 7.26. With the development of social e-commerce, pyramid marketing and fake news are frequently spread due to the problems of operation mode. Government regulations and internal supervision of the industry need to be strengthened urgently.

本月报涉及企业/品牌包括：菜鸟网络、京东物流、万科物流、顺丰敦豪供应链中国、小红书、纵腾网络、KK馆、全球速卖通、网易考拉、天猫国际、海囤全球、有赞、全速通、PingPong金融、Airwallex（空中云汇）、波罗蜜、洋码头、亚马逊、eBay、腾讯

随着多项相关政策出台并落实，中国跨境电商及其产业链将进一步规范化。2019年3月，国家出台减费降税等一系列利好政策，助力跨境电商发展。中美双方积极协商，贸易战对跨境电商影响不大。资本市场对跨境电商发展持乐观态度，3月跨境电商行业共获得4笔融资，金额突破15亿元人民币。头部厂商发布2019年战略，小红书架构调整进一步转型，速卖通携国产美妆出海，天猫国际升级直营业务，打造海外仓和内容营销新模式。产业链进一步发展，跨境物流战升级，行业规范化催生服务商等新业态，有赞发布跨境电商解决方案。跨境电商近期负面舆情较多，网易考拉、小红书均出现负面事件，引起关注。目前跨境电商用户相对年轻化，并以女性为主，潜在消费者市场较为广阔。

With the publishment and implementation of a number of related policies, Chinese cross-border e-commerce and its industrial chain will be further standardized. In March 2019, the government published a series of favorable policies such as fee reduction and tax reduction to help cross-border e-commerce development. China and the United States have actively negotiated that trade wars have little impact on cross-border e-commerce. The capital market is optimistic about cross-border e-commerce development. In March, the cross-border e-commerce industry received a total of four financings, amounting to 1.5 billion yuan. The head companies released the strategy of 2019, and the restructuring of the Red was further transformed with structural adjustment. AliExpress brought domestic Beauty brands to overseas market, and Tmall International upgraded its direct business to create a new model of overseas warehouse and content marketing. The industrial chain has been further developed, cross-border logistics warfare has been upgraded, and industry standardization has spawned new business model such as service providers, and Youzan has published a cross-border e-commerce solution product. Cross-border e-commerce recently had more negative grievances, and NetEase koala and Red all had negative events, causing concern. At present, cross-border e-commerce users are relatively young and mainly women, and the potential consumer market is relatively broad.