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关于“智能家居设备”的报告

iiMedia Research(艾媒咨询)数据显示,51.4%的受访者表示购买智能硬件权益受到侵害时会进行维权,48.6%的受访者不愿进行维权。在放弃维权的主要原因中,排在前三的分别是维权耗费时间久、维权过程复杂、维权经济成本高,占比分别为51.8%、48.3%、46.5%。关于智能硬件的未来发展趋势,艾媒咨询分析师认为,消费需求逐渐由“标准化”衍变成“个性化”,未来“产品+服务”的形式将更容易满足消费者差异化的需求,并且“智能+”概念将推动人工智能技术加速发展,未来硬件的交互能力亦逐渐加强,消费者对智能硬件的消费也将更加理性。

According to iiMedia Research data, 51.4% of respondents said they would defend their rights when their rights to buy smart hardware were violated, and 48.6% of respondents were reluctant to defend their rights. Among the main reasons for abandoning safeguarding rights, the first three are the time-consuming, complex process and high economic cost of safeguarding rights, accounting for 51.8%, 48.3% and 46.5% respectively. As for the future development trend of intelligent hardware, Ai Media Consulting Analysts believe that consumer demand will gradually evolve from “standardization“ to “individualization“, and that the form of “product + service“ in the future will be easier to meet the differentiated needs of consumers, and the concept of “intelligent +“ will promote the accelerated development of artificial intelligence technology, and the interactive ability of hardware in the future will be gradually strengthened, and consumers will be more intelligent. Hardware consumption will also be more rational.

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