iiMedia Research（艾媒咨询）数据显示，过去五年在线旅游用户的规模不断扩大，2019年中国在线旅游用户规模超过4亿人。门票业务作为旅游景区的核心产品，线上化仍有很大发展空间。2019年中国景区门票线上化渗透率约为18.3%，门票在线交易额为288.8亿元。国内景区门票预订市场已经形成一超多强的格局，前三大在线预订平台门票交易量总份额占比接近九成。2020年以来，新冠疫情对旅游景区消费市场带来了新的变化，一方面景区在政策要求和引导下，加快落实景区门票网络预约制，叠加线下游客骤减等困境压力，景区将加速拥抱在线预订平台；另一方面，多地景区关停政策以及门票预约制的实施驱使游客通过在线平台获取景区相关信息及产品服务。艾媒咨询分析师认为，在政策、市场、平台等多方因素的共同作用下，景区门票线上化率将大幅提升，旅游在线预订平台将迎来发展良机。

According to the data of iiMedia research, the scale of online tourism users has been expanding in the past five years, and the scale of online tourism users in China will exceed 400 million in 2019. As the core product of tourist attractions, ticket business still has a lot of room for online development. In 2019, the online penetration rate of tickets for scenic spots in China is about 18.3%, and the online transaction volume of tickets is 28.88 billion yuan. The domestic scenic spot ticket booking market has formed a pattern of "one super many strong", and the total share of ticket trading volume of the top three online booking platforms accounts for nearly 90%. Since 2020, the new crown epidemic has brought new changes to the consumption market of tourist attractions. On the one hand, under the guidance of policy requirements, the scenic spots will speed up the implementation of the online booking system of scenic tickets, which will add up the pressure of the sudden reduction of downstream customers, and the scenic spots will accelerate to embrace the online booking platform; on the other hand, the implementation of the multi scenic area closure policy and the ticket booking system will drive tourists through the online platform Obtain relevant information and product services of the scenic spot. iiMedia consulting analysts believe that under the joint effect of policies, markets, platforms and other factors, the online rate of scenic tickets will be greatly increased, and the online booking platform for tourism will usher in a good opportunity for development.

本报告研究涉及企业/品牌/案例：上上签；契约锁；法大大

电子签名技术作为帮助企业降本提效的有利武器，受益于国家政策的支持和引导，被越来越多企业接受和认可。在极度追求效率的物流行业，电子签名技术正在快速渗透。iiMedia Research（艾媒咨询）数据显示，58.9%的物流受访企业表示使用过电子签名服务；认为电子签名服务可协助“运单实时流转”和“规范收货签章”的受访物流企业分别占54.3%、42.9%；半数以上受访企业认为电子签名服务有效提高了物流业务的时效性以及客户体验。艾媒咨询分析师认为，传统物流企业将在新技术、新模式、新力量的推动下，加速推进信息化变革，借此迈入高质量发展的新阶段。在这场变革浪潮中，信息化技术将进一步解放物流企业的生产力，助力企业提升经营效率和服务价值，而电子签名作为企业信息化变革的基础设施将率先普及和发展。

As a beneficial weapon to help enterprises reduce costs and improve efficiency, electronic signature technology has benefited from the support and guidance of national policies and is accepted and recognized by more and more enterprises. In the logistics industry, which pursues efficiency, e-signature technology is rapidly penetrating. As the data of iiMedia Research showed, 58.9% of logistics enterprises surveyed said they have used e-signature services; 54.3% and 42.9% of logistics enterprises surveyed believe e-signature services can help "real-time flow of waybill" and "standardize receipt and signature" respectively; more than half of the enterprises surveyed believe e-signature services have effectively improved the timeliness of logistics business and customer experience. iiMedia consulting analysts believe that traditional logistics enterprises will be driven by new technology, new models, new forces, accelerate the information technology change, so as to enter a new stage of high-quality development. In this wave of change, information technology will further liberate the productivity of logistics enterprises and help them to improve operational efficiency and service value, while electronic signatures will take the lead in popularizing and developing as the infrastructure for enterprise information technology change.

本报告研究涉及企业/品牌/案例：玩吧APP，Soul APP，积目APP；其他提及企业/品牌：微信，QQ，飞聊，微博，珍爱网，百度贴吧，豆瓣，知乎，小红书，陌陌，boss直聘，脉脉，钉钉，抖音，keep，绿洲，探探，糖豆，派派，多闪，我是谜

iiMedia Research（艾媒咨询）数据显示，2019上半年中国即时通信应用使用率达到96.9%， 即时通信所代表的移动社交已成网民生活常态，随着国内移动社交生态的发展，预计到2020年用户规模将突破9亿。庞大的移动社交用户规模也意味着更多的市场可能性，而以95后、00后为主的年轻新世代逐渐成为中国移动社交市场的主力军。这部分年轻用户更青睐于轻松、趣味社交形式， 偏好新潮、有趣、多元的社交场景。当前5G、人工智能、VR等技术的发展与变迁驱动音频、视频、直播等新型社交载体加速落地。在技术升级和用户需求提升的背景下，传统移动社交厂商和新入局者纷纷瞄准泛娱乐类社交、校园社交等移动社交细分领域。艾媒咨询分析师认为，在技术变迁、需求细化、厂商积极布局等因素驱动下，中国移动社交行业将迎来新一轮的变革契机。

iiMedia Research data shows that in the first half of 2019, the usage rate of instant messaging apps in China reached 96.9%, and the mobile social network represented by instant messaging has become the normal life of netizens. With the development of mobile social ecology in China, the user scale is expected to exceed 900 million by 2020. The large scale of mobile social users also means more market possibilities, and the younger generation, mainly the post-1995 and post-2000 generations, is gradually becoming the main force in China's mobile social market. This group of young users are more interested in relaxing and interesting social forms, and prefer trendy, interesting and diverse social scenes. The development and changes of 5G, artificial intelligence, VR and other technologies are accelerating the landing of new social carriers such as audio, video and live broadcast. Under the background of technology upgrading and user demand improvement, traditional mobile social network manufacturers and new entrants have targeted the mobile social segments such as pan-entertainment social network and campus social network. iimedia consulting analysts believe that Chinese mobile social networking industry will usher in a new round of opportunities for change driven by technological changes, demand refinement, active layout of manufacturers and other factors.

本报告提及企业/品牌：淘宝，拼多多，QQ，微博，工行融e联，京东金融，携程旅行，高德地图，抖音，快手，新浪新闻，咪咕阅读，芒果TV，腾讯视频，虎牙直播

APP违规索权仍比较普遍，iiMedia Research（艾媒咨询）数据显示，97.0%的APP默认调用相机权限，35.0%的APP默认调用读取联系人权限。其中，移动社交类和短视频类APP调用联系人读取权限情况较为突出、移动理财读类APP调用拨打电话权限用情况较为严重。
中国手机网民隐私保护意识虽然有所提升，过半手机网民主动辨别APP权限调用，但在APP隐私条款方面较被动。艾媒咨询分析师认为，规范条例加快落地的同时，用户需重视手机隐私权限管理，及时维护个人隐私权益，运营者也须重视数据安全及用户隐私管理。

The illegal claims of app are still common. According to the data of iiMedia Research, 97.0% of APP calls camera permission by default, and 35.0% of APP calls read contact permission by default. Among them, the access of mobile social and short video app to call contacts is more prominent, and the access of mobile financial reading app to call calls is more serious.Although the awareness of privacy protection of mobile Internet users in China has been improved，more than half of the mobile Internet users take the initiative to identify app permission calls, they are relatively passive in terms of APP privacy terms. iiMedia Research analysts believe that, while speeding up the implementation of the regulations, users need to pay attention to the management of mobile phone privacy rights and interests, timely maintain personal privacy rights and interests, and operators also need to pay attention to data security and user privacy management.

本报告研究涉及企业/品牌/案例：氪空间,优客工场,梦想加,Bee+,纳什空间,ATLAS 寰图,wework中国,WE+酷窝,SOHO 3Q,滴滴出行,字节跳动,快手,新氧美容,五粮液,中粮集团,顺丰速递,中民投,IDG资本,普思资本,前海梧桐,鸥翎,愉悦资本,M31 Management,山东国惠,丝路华创,高瓴资本,泛大西洋,景荣控股,路劲产业,全明星投资,易凯资本,龙熙房地产,IDG资本,歌斐资本,逸星资本,Ocean Link ,珠海大横琴集团

iiMedia Research(艾媒咨询)数据显示，联合办公行业市场规模约为1267.2亿元，预计到2022年有望突破4000亿元。2019年中国联合办公行业经历深度洗牌，行业由大规模扩张转向精细化运营阶段，品牌之间呈现分化趋势，拥有精细化运营管理能力的品牌更具发展潜力。在综合竞争力方面，梦想加、优客工场、wework中国位列前三。在租户使用联合办公产品的联合调查中，66.7%的受访租户表示提升效率是主要原因；40.2%的租户因灵活便利而选择联合办公产品；30.4%的租户透露节约成本是其使用联合办公产品的主要原因。艾媒咨询分析认为，未来随着产品服务质量提高，市场接受度趋于上升，在智能技术的加持下，办公环境将走向高效智能化。

According to the data of iiMedia Research, the market size of the Joint Office Industry is about 126.72 billion yuan, and it will exceed 400 billion yuan in 2022. In 2019, the Joint Office Industry in China has undergone in-depth reshuffle. The industry has shifted from a large-scale expansion to a refined operation stage. Brands are showing a trend of differentiation. The stronger the refined operation management capabilities, the greater the brand's development potential. In terms of comprehensive competitiveness, Mydreamplus, Ucommune, and Wework China are among the top three. In the survey of the reasons for tenants using co-working products, 66.7% of the interviewed tenants stated that high efficiency was the main reason; 40.2% of the tenants chose co-working products for its flexibility and convenience; 30.4% of the tenants revealed that cost savings are the main reason for using co-working products. iiMedia consulting analysts believe that in the future, with the improvement of product and service quality, the acceptance of co-working market tends to rise. With the blessing of intelligent technology, the office environment will move towards efficient and intelligent.

本报告研究涉及企业/品牌/案例：喜马拉雅，知乎，得到APP，英语流利说；其他提及企业/品牌：吴晓波频道，樊登读书会，混沌大学，蜻蜓FM，逻辑思维，丁香医生，十点读书，3节课，韦林文华，新知榜，短书，鼹鼠世界，荔枝，微课，千聊，微信，微博，中国大学MOOC，腾讯课堂，格子匠，支付宝，懒人听书，凯叔讲故事，网易公开课，腾讯，阅文集团，凯鹏华盈，海纳亚洲，西瑞雅，小鹅通，快手，百度,搜狗，今日头条，豆瓣等。

本报告主要对中国知识付费行业的发展模式的现状进行总结和前景分析，通过对行业发展背景、行业核心数据、知识付费产业链重要环节进行数据监测，并且通过草莓派数据调查与计算系统对知识付费用户行为进行调研（样本量1750），并重点针对得到、英语流利说、知乎、喜马拉雅等不同类型的知识付费平台为典型进行商情分析，对行业总体发展趋势进行解读并深入研究其商业运作模式，预测2021年中国知识付费行业的发展趋势和运营模式。
This report mainly summarizes and analyzes the current status of the development model of the knowledge payment industry in China. It monitors the background of the industry development, industry core data, and important links in the knowledge payment industry chain. Research on paid user behavior (sample size 1750), and focus on different types of knowledge payment platforms such as acquisition, fluency in English, Zhihu, Himalayan, etc. as a typical business situation analysis, interpret the overall development trend of the industry and study its business operations Model, predicting the development trend and operating model of China's knowledge payment industry in 2021.

本报告研究涉及企业/品牌/案例：酷我音乐,网易云音乐,QQ音乐,腾讯音乐,SM娱乐,环球音乐集团,阿里音乐,酷狗音乐,虾米音乐,酷我聚星,有妖气,瑞幸咖啡,哔哩哔哩,中国青年报

iiMedia Research(艾媒咨询)数据显示，2019年手机音乐客户端整体用户规模较上年增长6.6%，达5.80亿人，预计2020年将增至6.18亿人。月活跃用户数量方面，2019年12月QQ音乐、酷狗音乐和酷我音乐三大APP用户活跃程度相对较高，活跃用户数分别为31644.1万、26799.1万和11684.7万。艾媒咨询分析师认为，在中国音乐市场日趋规范和成熟的背景下，如何求同存异，完善产业链，构建可持续发展的商业模式成为现阶段各音乐平台的发展重点。巨头平台虽然在用户、版权、商业资源方面更具优势，但行业转型发展期也为腰尾部平台带来了发展新机遇。

According to the data of iiMedia Research, the overall user scale of mobile music client in 2019 increased by 6.6% over the previous year, reaching 580 million, and is expected to increase to 618 million in 2020. In terms of monthly active users, QQ music, Kugou music and Kuwo music were relatively active in December 2019, with 316441000, 26799100 and 11684700 active users respectively. iiMedia consulting analysts believe that in the context of China's increasingly standardized and mature music market, how to seek common ground while reserving differences, improve the industrial chain, and build a sustainable business model has become the development focus of various music platforms at this stage. Although the giant platform has more advantages in terms of users, copyright and commercial resources, the industry transformation and development period also brings new opportunities for the development of the waist tail platform.

本报告研究涉及企业/品牌/案例：神马搜索,百度搜索,360搜索,搜狗搜索,阿里巴巴,腾讯,企明星,百度,花漾搜索,夸克,微信搜一搜,头条全网搜索

搜索是网民在移动端获取资讯和知识的重要渠道，地位重要，2019年各大互联网平台也更加注重在移动搜索行业的布局，移动搜索市场保持稳定增长态势。iiMedia Research（艾媒咨询）数据显示，2019年第四季度中国移动搜索用户规模已达7.05亿人。面对庞大的搜索市场，行业竞争将迎来更为激烈的年份。另一方面，凭借成本低、传播速度快、根据搜索目的精准投放用户等特点，移动搜索营销价值进一步彰显，也吸引更多企业加大搜索营销投入。iiMedia Research（艾媒咨询）数据显示，接近九成的受访广告主表示愿意在搜索引擎投放广告，广告主在搜索引擎营销投放金额是营销预算的1.13倍。

Searching Engine is an important channel for Netizens to obtain information and knowledge with mobile terminals. In 2019, major Internet platforms paid more attention to the layout of the mobile search engine industry, and the market maintained a stable growth trend. As the data of iiMedia Research showed, the user scale of China mobile search engine industry reached 705 million in the fourth quarter of 2019. Facing the huge search engine market, the industry will embrace a more intense year. On the other hand, with the characteristics of low cost, fast communication speed and accurate delivery of users according to the purpose of search, the value of mobile search marketing is further demonstrated and more enterprises are attracted to increase the investment in search marketing. As the data of iiMedia Research showed, nearly 90% of the interviewed advertisers said that they would like to advertise in search engines, and the amount of advertisers’ marketing in search engines is 1.13 times of the marketing budget.

本报告研究涉及企业/品牌/案例：QQ浏览器,猎豹浏览器,欧朋浏览器,UC浏览器,百度浏览器,搜狗手机浏览器,360浏览器,极速浏览器,360政企浏览器,360极速浏览器,

iiMedia Research（艾媒咨询）数据显示，2019年中国第三方手机浏览器用户规模达6.82亿人，同比增长为4.4%；预计2021年的用户规模达7.30亿人，同比增速将下降至3.3%。移动互联网用户增长红利式微，占据用户心智成为了发展与竞争的关键。iiMedia Research（艾媒咨询）数据显示，主流手机浏览器拥有超六成90后用户，其中UC浏览器和搜狗浏览器的年轻用户占比超七成。随着年轻群体经济能力的增强，年轻消费用户正在崛起。同时，下沉市场用户的实力也不容轻视。下沉市场和年轻群体将成为各厂商争夺的焦点。在市场竞争激烈的背景下，对于手机浏览器厂商来说，洞察用户需求，向平台化发展，丰富平台内容，拓展功能，延伸场景，提升用户获取内容信息的效率，将能提高用户黏性以及收获用户的肯定。
As the data of iiMedia Research showed, in 2019, the number of third-party mobile browser users in China reached 682 million with a year-on-year growth of 3.9%. The scale of the users is expected to reach 730 million in 2021, a year-on-year increase that will continue to decline to 3.3%. As the growth bonus of mobile Internet users has diminished, occupying users' minds has become the key to development and competition. As the data of iiMedia Research showed, mainstream mobile browsers have more than 60% of the post-90s users, of which young users of UC browser and Sogou browser accounted for more than 70%. With the increase of young people's economic capabilities, young users are increasingly important. At the same time, the importance of sinking market users should not be underestimated. Sinking markets and younger groups will become the focus of competition among manufacturers. In the context of fierce market competition, for mobile browser manufacturers, insight into users’ demand and development towards a platform, enriching content in the platform, expanding functions, extending scenarios, and improving the efficiency of users' access to content information will improve users’ stickiness and gain the affirmation of users.

本报告研究涉及企业/品牌/案例：搜狗，百度，讯飞，百度文库，微博，网易CC直播，人人视频

随着智能终端的深入普及，第三方手机输入法的用户规模增速趋缓，市场存量竞争特征明显。与此同时，人工智能技术发展快速，手机输入法作为AI技术的重要应用场景之一，与AI技术融合逐步加深。借助AI技术实现产品升级，不仅能有效改善用户体验，还能成为头部厂商破局存量竞争的关键。
iiMedia Research（艾媒咨询）数据显示，2019年中国第三方手机输入法用户规模约为7.29亿人，同比增长3.9%，预计2020年用户规模将达7.46亿人，同比增速约为2.3%。市场份额方面，搜狗输入法与百度输入法相差无几，占比分别为43.2%和43.1%；月活用户数量方面，2019年12月搜狗输入法与百度输入法均已突破5亿，其中百度呈现出更快的增速。艾媒咨询分析师认为，借助人工智能技术实现产品创新升级是手机输入法行业未来发展的主旋律，它既为满足用户日益提升的需求体验提供了有效手段，也为厂商探索商业化道路赋予了更多可能。相较于其他手机输入法厂商，百度手机输入法在产品智能化升级方面可圈可点，AI技术落地全面、功能创新力突出、用户整体满意度高。According to the data of iiMedia research, in 2019, the number of third-party mobile input method users in China reached 729 million, a year-on-year increase of 3.9%. It is estimated that in 2020, the number of users will reach 746 million, a year-on-year increase of about 2.3%. In terms of market share, Sogou input method is almost the same as Baidu input method, accounting for 43.2% and 43.1% respectively; in terms of the number of monthly active users, in December 2019, Sogou input method and Baidu input method both exceeded 500 million, with Baidu showing a faster growth rate. iiMedia consulting analysts believe that using AI technology to achieve product innovation and upgrading is the main theme of the future development of mobile phone input method industry, which not only provides an effective means to meet the increasing demand experience of users, but also gives more possibilities for manufacturers to explore the path of commercialization. Compared with other mobile phone input method manufacturers, Baidu input method is remarkable in product intelligent upgrading, with comprehensive AI technology, outstanding function innovation and high overall user satisfaction.
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