艾媒咨询 | 2025-2026年中国二手电商行业发展状况与消费者行为调研数据

随着国内电商市场持续扩容，新品消费沉淀海量闲置资源，叠加绿色消费、“断舍离”理念普及，二手电商行业迎来稳定发展机遇。全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025-2026年中国二手电商行业发展状况与消费者行为调研数据》显示，2025年国内二手消费市场认知基础深厚，超九成消费者了解闲置经济，超五成消费者明确愿意购买二手商品，消费接受度持续提升。行业消费群体结构均衡，女性消费者占比51.51%，略高于男性消费者；核心消费人群为26-40岁中青年群体，且多为5001-15000元中高收入人群；消费区域集中在西南、华东、华南地区。当前二手电商消费者交易生态日趋成熟，超五成消费者兼具买卖双重身份，交易品类以数码产品、日用百货、书籍文具等品类为主。消费者交易最关注卖家信誉、流程便捷度与价格合理性，超八成消费者对二手交易平台服务表示满意。行业发展仍存在诸多痛点，线上交易高频出现商品信息隐瞒、实物与描述不符、卖家履约违规等乱象；平台存在信息不对称、信用体系不完善、卖家门槛低等弊端；商品质检流程缺失、服务质量不足、隐私安全隐患是消费者更换平台的主要原因。艾媒咨询分析师指出，目前二手电商行业仍处于规范化升级阶段，消费者的核心诉求集中在严打违规商品、完善商品审核机制、优化定价体系三大方向。未来，二手电商平台需持续完善商品质检与信息审核体系，健全信用监管与纠纷处理机制，规范市场定价标准、强化消费者隐私保护，补齐行业发展短板，推动行业朝着规范化、品质化、精细化方向高质量发展。
With the continuous expansion of the domestic e-commerce market and the accumulation of massive idle resources for new product consumption, coupled with the popularization of green consumption and the concept of "separation and abandonment", the second-hand e-commerce industry has ushered in stable development opportunities. The latest "Research data on the development status of China's second-hand e-commerce industry and consumer behavior from 2025 to 2026" released by iiMedia Research, a globally leading third-party data mining and analysis institution for the new economy industry, shows that in 2025, the domestic second-hand consumption market has a deep cognitive foundation, with over 90% of consumers understanding the idle economy and over 50% of consumers clearly willing to purchase second-hand goods, leading to a continuous increase in consumer acceptance. The industry's consumer group structure is balanced, with female consumers accounting for 51.51%, slightly higher than male consumers; The core consumer group is middle-aged and young people aged 26-40, and most of them are middle and high-income individuals with a budget of 5001-15000 yuan; The consumption areas are concentrated in the southwest, east, and south regions. The current second-hand e-commerce consumer trading ecosystem is becoming increasingly mature, with over 50% of consumers having dual identities as buyers and sellers. The trading categories mainly include digital products, daily necessities, books and stationery. Consumer transactions are most concerned about seller reputation, process convenience, and price rationality, with over 80% of consumers expressing satisfaction with the services provided by second-hand trading platforms. There are still many pain points in the development of the industry, such as frequent online transactions involving the concealment of product information, discrepancies between physical items and descriptions, and seller performance violations; The platform has drawbacks such as information asymmetry, imperfect credit system, and low threshold for sellers; The main reasons for consumers to switch platforms are the lack of product quality inspection processes, insufficient service quality, and privacy and security risks. Analysts from iiMedia Research pointed out that the second-hand e-commerce industry is still in the stage of standardization and upgrading, and consumers' core demands are concentrated in three directions: cracking down on illegal products, improving product review mechanisms, and optimizing pricing systems. In the future, second-hand e-commerce platforms need to continuously improve their product quality inspection and information review systems, establish sound credit supervision and dispute resolution mechanisms, standardize market pricing standards, strengthen consumer privacy protection, fill the gaps in industry development, and promote high-quality development towards standardization, quality, and refinement.

艾媒咨询 | 2023-2024年中国进口食品电商行业发展现状及消费者行为数据研究报告

中国消费者对食品的需求发生了质的变化，已经从温饱的需求升级为追求品质和健康的层次。中国消费者愿意为健康产品买单，健康类型的食品消费成为拉动行业增长的重要因素。

艾媒咨询｜2021-2022年中国私域流量发展现状与趋势分析报告

基于大数据及新技术，数字化持续赋能零售业全渠道，线下渠道向智能化转型，线上渠道在便捷性及个性化推荐方面优势显著，私域流量的作用显得愈发重要。iiMedia Research（艾媒咨询）数据显示，2011-2021年，中国私域流量行业投融资集中在2020年，全年发生投融资事件11起；投融资金额最多集中在2021年，全年投融资金额为8.12亿元。

2020全球未来科技大会——艾媒咨询《2020人群行为洞察报告》

由艾媒咨询主办的2020全球未来科技大会于5月28-29日线上开播。大会以“科技向春•万物复兴”为主题，分设“新技术、新产品”和“新模式、新业态”两大专场，聚焦在线教育、在线办公、在线医疗、人脸技术、云计算、机器人等前沿领域，汇聚各行业精英领袖共同解锁科技的力量，探寻全球经济新的增长动能和发展路径。PDF为艾媒咨询分析师李松霖主题演讲《2020人群行为洞察报告》

艾媒报告|2020Q1中国直播电商用户满意度专题调研报告

　　随着中国互联网经济技术的快速发展，人们对于日常文娱的需求也越发明显。中国直播行业迅速遍布在大众视野当中，同时庞大的在线直播用户体量成为了中国直播电商行业流量变现、快速发展的奠基石。在2019年中国直播行业用户规模为5.04亿人，直播电商行业总规模为4338亿元，预计2020年国内直播电商销售规模将达到9610亿元，约占中国网络零售规模的8.7%。伴随着直播电商行业发展，直播电商行业夸大宣传、虚假营销、主播素质参差不齐等诸多问题也随之呈现，这为各大电商直播平台的可持续发展敲响警钟。iiMedia Research(艾媒咨询)数据显示72.6%的受访用户担忧直播电商主播虚假宣传，42.9%的受访用户担忧直播电商数据造假。同时部分受访用户遇到过主播夸大宣传的问题，以及超2成受访用户买到过假冒伪劣产品。
　　With the rapid development of China's Internet economy and technology, people's demand for daily entertainment has become more and more obvious.China's live streaming industry has rapidly spread to the public.At the same time, the huge number of live streaming users has become the cornerstone of the rapid development of China's live streaming e-commerce industry. In 2019, the scale of China's live streaming industry users was 504 million, the total scale of China's live streaming e-commerce industry is 433.8 billion yuan. It is estimated that the sales scale of domestic live streaming e-commerce will reach 961billion yuan in 2020, accounting for 8.7% of China's online retail scale.Along with the development of the live streaming e-commerce industry, many problems such as exaggerated propaganda, false marketing and uneven quality of anchors in the live streaming e-commerce industry have also emerged, which has sounded the alarm for the sustainable development of the major live streaming platforms of e-commerce. As the data of iiMedia Research(imedia consulting) showed, 72.6% of respondents are worried about the false propaganda of live streaming anchors, and 42.9% of respondents are worried about the data fraud of live streaming anchors.At the same time, the majority of respondents have encountered the problem of anchors exaggerating propaganda, and more than 20 percent of respondents have bought fake and shoddy products.

艾媒报告|2020Q1中国农货电商市场研究报告

本报告研究涉及企业/品牌/案例：拼多多，京东，苏宁。
互联网在下沉市场的加速渗透带动了农村电商的快速发展。随着农产品触网的程度加深，农产品网络零售额迎来快速增长。截至2019年，中国农产品网络零售额达到3975亿元，同比增长72.5%。2020年新冠疫情爆发，对农产品市场的人力、物流、销售等多方面等造成影响，致使第一季度多地农货严重滞销。为帮助农户脱困，以拼多多、淘宝、京东、苏宁为代表的各大电商平台，加大了资金、资源倾斜力度，畅通农货上行通道，受到了市场的广泛认可。iiMedia Research（艾媒咨询）数据显示，在55.3%的受访者认为电商平台“助农”系列活动可有效缓解农产品滞销问题，46.9%的受访者认为活动可帮助农户减少经济损失，认为能有效平稳农产品市场价格的受访者占37.2%；85.6%的受访者表示平台推出的“助农”活动提升了自己对平台的好感度。艾媒咨询分析师认为，农货电商是农村脱贫的重要抓手，发展前景广阔，拼多多凭借下沉领域的主场优势以及模式创新能力，不仅有效助力了农货上行，还加深了其在农货电商市场的竞争壁垒，综合实力将持续提升。

　The accelerated penetration of the Internet in the sinking market has driven the rapid development of rural e-commerce. With the deepening of agricultural products hitting the Internet, the online retail sales of agricultural products ushered in rapid growth. As of 2019, China's online sales of agricultural products reached 397.5 billion yuan, a year-on-year increase of 72.5%. The outbreak of the new crown epidemic in 2020 has affected human resources, logistics, sales, and other aspects of the agricultural product market, which has led to serious unsales of agricultural products in many places in the first quarter. In order to help farmers get out of trouble, the major e-commerce platforms represented by PDD, Taobao, JD and SUNING have increased their capital and resource tilts, and opened up channels for agricultural products, which have been widely recognized by the market. According to data from iiMedia Research, 55.3% of the respondents think that the e-commerce platform "agriculture" series of activities can effectively alleviate the problem of unproductive marketing of agricultural products, and 46.9% of the respondents think that the activities can help farmers reduce economic losses. 37.2% of the respondents were able to effectively stabilize the market price of agricultural products; 85.6% of the respondents said that the “agricultural assistance” activities launched by the platform increased their favorability with the platform. iiMedia Consulting analysts believe that agricultural e-commerce is an important starting point for poverty alleviation in rural areas, with broad development prospects. By virtue of its home field advantages and model innovation capabilities in the sinking field,PDD not only effectively helped the upward movement of agricultural products, but also deepened its barriers to competition in the agricultural e-commerce market, and its comprehensive strength will continue to increase.

艾媒报告|2020年3-4月中国直播电商行业月度运行数据监测报告

本报告研究涉及企业/品牌/案例:谦寻文化，美ONE，如涵控股。
其他提及企业/品牌：淘宝，抖音，快手，阿迪达斯，九阳，雅诗兰黛，三只松鼠，百草味，意涂，优娃，纳斯，构美等。

受新冠疫情影响，2020年3-4月直播电商行业发展势头迅猛。“小朱配琦”、薇娅卖火箭和罗永浩直播等事件，进一步推动了直播电商的传播热度。从具体类目看，穿搭、珠宝、美妆、美食与亲子是直播的销售TOP5；从MCN机构看，谦寻文化、美ONE、优娃三个MCN机构的流量、销售产品量等占据前三名；从主要渠道看，在3-4月期间，抖音的月活用户人数最多。

Affected by the new corona epidemic, the live-streaming e-commerce industry will develop rapidly from March to April 2020. In terms of specific categories, wearing, jewelry, makeup, food and parenting are live sales of TOP5. From the MCN institution, humble culture, beauty ONE, and Yuwa occupy the top three. Besides, Douyin has the largest number of live monthly users during this period.

艾媒报告|2020年H1中国直播电商平台生态链布局及典型案例数据分析报告

本报告研究涉及企业/品牌/案例：淘宝，蘑菇街，快手，抖音，批批网。
其他提及企业/品牌：微博，微信，天猫，阿里，如涵控股，京东，小红书，网易考拉，唯品会，拼多多，苏宁易购，顺丰速运，YY直播，火山小视频，谦寻文化，美腕，蚊子会，本新文化，明睿传媒，二咖传媒，蜂群文化，影娱传媒，斗鱼，哔哩哔哩等。

2020年5月3日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020年H1中国直播电商平台生态链布局及典型案例数据分析报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对中国直播电商平台发展进行大数据监测分析。通过对各类直播电商平台的服务模式、运营模式、粉丝情况等进行数据监测，并重点针对如淘宝直播、蘑菇街、抖音、快手、批批网等具有典型意义的直播电商平台进行案例分析，并且对当前中国直播电商平台的总体发展趋势进行预判。艾媒咨询分析师认为，面对直播电商的发展态势，直播电商平台也进入白热化竞争阶段。电商平台用户购物目的比较明确，直播转化率相对较高，但如何利用既有优势建设直播电商业务是关键;而内容平台(如抖音、快手)粉丝量多，如何吸引粉丝转化成为关键;此外，还有部分新兴的直播电商平台悄然发展，正在行业风口中分一杯羹。

Statistics show that in 2019, the turnover of Taobao live broadcast reached 250 billion yuan, the average viewing time of live broadcast users exceeded 30 minutes, and the conversion rate into the store exceeded 65%; in 2019, the GMV of Douyin live broadcast was about 100 billion yuan, and the GMV of fast player live broadcast was about 60-80 billion yuan. The vigorous development of live broadcast e-commerce not only promotes the transformation of traditional e-commerce platforms, but also attracts cross-border competition such as content social platforms. At present, manufacturers, logistics channels, media channels and other live broadcast e-commerce industry chains have also started to join the live broadcast e-commerce battle.

艾媒报告| 2020Q1中国生鲜电商平台数据监测报告

本报告研究涉及企业/品牌/案例：盒马鲜生，每日优鲜；其他提及企业/品牌：蔬菜网，佳沃，新希望六和，圣龙集团，好当家，大洋世家，蒙牛，伊利，阿里，京东到家，腾讯，沃尔玛，大润发，苏宁生鲜，喵鲜生，顺丰速运，天天果园，美菜，宋小菜，我买网，7Fresh，安鲜达，美团买菜等。

iiMedia Research(艾媒咨询)数据显示，2020年生鲜电商行业市场规模将达到2638.4亿元。电商渗透、“宅经济”兴起、巨头入驻、技术赋能，中国生鲜电商行业将迎来高速发展。经历早期的萌芽与探索期，目前生鲜电商平台以前置仓模式、自建店模式为主要模式，下沉市场同步发展社交电商模式。除传统生鲜电商外，互联网公司、线下商超纷纷布局生鲜业务。巨头入驻进一步加剧行业竞争，头部效应初现。与此同时，需求激增之余，如何维稳供应链、转增量用户为存量成为生鲜电商平台持续发展的关键。艾媒咨询分析师认为，生鲜电商市场竞争加剧，供应链成为制胜关键。与此同时，疫情催生“无接触配送”、“共享员工”、冷链配送及“直播+”新模式，赋能生鲜电商产业发展。可以预计，短期内生鲜电商市场将依然保持多维发展的火热态势。

According to the statistics of iiMedia Research, Chinese online fresh food platform industry keeps the sustainable development trend, market scale of that has reached 1600 billion yuan in 2019. Gone through the emergence as well as the start-up stage, online fresh food platforms primarily concentrate on centered warehouse mode and offline store mode, developing social e-business mode in sinking market at the same time. Apart from the traditional platform, Internet companies, offline hypermarkets are starting to embark on online fresh food filed. There’s no doubt that it would intensify the fierce competition, head effect comes into being. Meanwhile, though demands soar, how to maintain the supply chain management and keep the new customers grows into the key point. iiMidia consulting analyst believes that, supply chain management comes first as the fierce competition among the industry. Meanwhile, “touchless delivery”, “sharing employees”, cold chain logistics and “online streaming plus” etc. concepts which are created by the Cov-19 are about to contribute to the industry. It’s expectable that the online fresh food industry would keep the prosperity and diversity in short-term.

艾媒报告|2020中国直播电商入局行业及标杆品牌运行案例大数据监测报告

本报告研究涉及企业/品牌/案例：如涵控股，若羽臣，珀莱雅，海澜之家，四季青市场，京东，淘宝，抖音。

其他提及企业/品牌：百草味，三只松鼠，洽洽食品，瑞百年，李子柒螺蛳粉，单身粮伙伴，信良记，高满堂，彩云海鲜，伊利，奈雪的茶，香飘飘，海底捞，幸福西饼，木屋烧烤，携程旅行，途牛，去哪儿，聪明你的旅行，周大福，金至诚珠宝，阿里，拼多多等。

2020年4月26日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020中国直播电商入局行业及标杆品牌运行案例大数据监测报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对中国直播电商行业进行全面分析，分别针对食品、服装、化妆品、家电等直播电商的入局行业分析，以及对恰恰、珀莱雅等标杆品牌的典型案例解读，以此分析直播电商的产品特性以及品牌方的发展趋势，判断2020-2021年中国直播电商的行业发展趋势。受到本次疫情影响，直播电商展现的强大带货能力推动农产品、服装、汽车等传统实体行业加入直播电商，大大利好直播电商发展。艾媒咨询分析师认为，传统电商推动了消费行为的线上转移，为直播电商的发展提供了前期基础。而随着用户对视频、短视频等应用的使用时间不断增加，直播电商将会是短期内最重要的消费行为。

Affected by the epidemic, China's economy in 2020Q1 compared with 2019Q1, after excluding price change factors, actually dropped by 6.8% year-on-year, which may affect China's economic growth slowdown throughout the year. In order to cope with the problem that the epidemic affects economic development, the state actively encourages all parties in the society to develop "new tools" to stimulate market vitality. iiMedia Research believes that this policy is a new benefit for live broadcast e-commerce. The ability to bring goods will also further drive more industries into the game.