艾媒咨询 | 2026年中国AI玩具行业发展状况与消费行为调查数据

截至2026年3月，AI玩具行业正处于爆发式增长、全龄化渗透、技术快速迭代的关键阶段，中国已成为全球最大市场之一。全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布《2026年中国AI玩具行业发展状况与消费行为调查数据》数据显示，2019至2025年，中国人工智能市场规模从1372亿元增长至10457亿元，其迅猛扩容为AI玩具行业的技术迭代、供应链完善、消费普及与产业升级提供了坚实支撑与强劲动力。从消费群体结构来看，中国AI玩具市场呈现出明显的中青年主导特征，26-35岁人群占比最高，达53.45%；36-45岁消费者占比36.45%；18-25岁年轻群体占比7.66%。同时，56.05% 的消费者每周使用AI玩具3-5次，表明AI玩具已逐步融入日常消费生活。

艾媒咨询 | 2025-2026年中国智能客服行业研究及消费者洞察报告

随着人工智能技术的不断进步，中国智能客服市场近年来发展迅速，其服务边界持续拓展，市场规模不断扩大，智能客服系统在提升用户服务效率和服务质量方面表现出巨大潜力。iiMedia Research（艾媒咨询）数据显示，2024年中国智能客服市场规模达482亿元（涵盖智能客服行业涉及的硬件、软件、服务等所有细分市场），预计到2027年，这一数字将增长至907亿元。调研结果显示，仍有三成用户对智能客服的使用体验不满意，当前市场中的智能客服语音识别不准确现象较为突出，84.2%的用户曾遇见语音识别不准确情况，未来中国智能客服需要更加注重用户数据的分析和利用，以提升用户体验和服务质量。同时，注重智能客服的迭代优化，进一步智能化、拟人化，推动行业技术进步，增加用户粘性，推动行业高质量发展。
With the continuous advancement of artificial intelligence technology, the intelligent customer service market in China has developed rapidly in recent years. Its service boundaries have been continuously expanding, and the market size has been constantly increasing. The intelligent customer service system has shown great potential in improving the efficiency and quality of user services. iiMedia Research data s shows that in 2024 China's intelligent customer service market scale up to 48.2 billion yuan (including smart customer service industry involving hardware, software, services, all segments), predicts 2027, the number will increase to 90.7 billion yuan. The results of the questionnaire survey show that still 30% of users are dissatisfied with the usage experience of intelligent customer service. Currently, the phenomenon of inaccurate voice recognition in intelligent customer service in the market is quite prominent. 84.2% of users have encountered inaccurate voice recognition situations. In the future, intelligent customer service in China needs to pay more attention to the analysis and utilization of user data to improve user experience and service quality. At the same time, emphasis should be placed on the iterative optimization of intelligent customer service, further enhancing its intelligence and personification, promoting technological progress in the industry, increasing user stickiness, and driving high-quality development of the industry.

艾媒咨询 | 2025年中国移动翻译行业消费行为调查数据

中国移动翻译行业近年来依托人工智能技术的飞跃，特别是机器翻译与语音识别领域的显著进步，迅速崛起并展现出商业价值。随着全球化进程的加速和数字化转型的深化，国内外贸易及文化交流日益频繁，移动翻译服务需求急剧上升，市场规模不断扩大。移动翻译不仅极大提高了沟通效率，降低了语言障碍带来的成本，还通过提供高质量的翻译服务吸引更多的客户，增强了企业的国际竞争力。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国移动翻译行业消费行为调查数据》数据显示，工作场景以61.13%的占比成为移动翻译最主要的应用领域，凸显了其在商务沟通、跨国协作等场景中的不可或缺性。紧随其后的是生活娱乐场景，占比达56.82%，表明移动翻译已深度融入日常生活的方方面面，成为跨语言交流的重要工具。在翻译内容类型方面，网页文章以42.57%的占比位居第一，反映出消费者对网络内容翻译的强烈需求；视频翻译和证件资料分别以36.35%和34.14%的占比位列其后，体现了多媒体内容和文件资料翻译的广泛应用趋势。此外，英语以54.45%的占比遥遥领先于其他语种，进一步巩固了其在移动翻译服务中的主导地位，彰显了其作为全球通用语言的重要性。艾媒咨询分析师认为，随着技术的不断成熟和市场的进一步拓展，移动翻译行业吸引了一些投资者，特别是在技术创新、平台建设及服务优化等领域展现出丰富的投资机会。未来，AI技术的革新将为移动翻译行业注入新的增长动力。
In recent years, relying on the leap in artificial intelligence technology, especially the significant progress in the field of machine translation and speech recognition, China's mobile translation industry has risen rapidly and shown commercial value. With the acceleration of globalization and the deepening of digital transformation, domestic and foreign trade and cultural exchanges are becoming increasingly frequent, and the demand for mobile translation services is rising sharply, and the market scale is constantly expanding. Mobile translation not only greatly improves the communication efficiency and reduces the cost caused by language barriers, but also attracts more customers by providing high-quality translation services and enhances the international competitiveness of enterprises. According to the latest "Survey data of consumption behavior of China's mobile translation industry in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, the work scene has become the most important application field of mobile translation with a ratio of 61.13%. It highlights its indispensability in business communication, transnational cooperation and other scenarios. It is followed by life and entertainment scenes, accounting for 56.82%, indicating that mobile translation has been deeply integrated into all aspects of daily life and has become an important tool for cross-language communication. In terms of translated content types, web articles ranked first with 42.57%, reflecting consumers' strong demand for web content translation; Video translation and document materials ranked second with 36.35% and 34.14% respectively, reflecting the wide application trend of multimedia content and document translation. In addition, English is far ahead of other languages with 54.45% of the total, further consolidating its dominant position in mobile translation services and highlighting its importance as a universal language. iiMedia Research analysts believe that with the continuous maturity of technology and the further expansion of the market, the mobile translation industry has attracted some investors, especially in the fields of technological innovation, platform construction and service optimization to show rich investment opportunities. In the future, the innovation of AI technology will inject new growth momentum into the mobile translation industry.

艾媒咨询|2021Q3中国第三方手机输入法行业发展研究报告

本报告涉及的案例/品牌/企业：百度输入法，搜狗输入法，讯飞输入法

随着手机网民规模和互联网普及率的不断提升，中国第三方手机输入法用户规模将有望进一步扩大。iiMedia Research(艾媒咨询)数据显示，中国第三方手机输入法保持连续增长趋势，2023年中国第三方手机输入法用户规模预计达到8.30亿人。一方面，AI技术与输入法行业的发展融合不断深化，AI功能逐渐成为了输入法品牌的核心竞争力;另一方面，凭借技术研发技术和深耕行业经验，头部平台逐渐开始拓展B端市场，与不同行业、不同领域品牌进行合作，为其量身定制产品服务方案，多元化的服务更满足更多不同用户群体的需求。
With the continuous improvement of the scale of mobile Internet users and Internet penetration, the scale of third-party mobile input method users in China is expected to further expand. According to iimedia research, China's third-party mobile phone input methods maintain a continuous growth trend. In 2023, the number of users of third-party mobile phone input methods in China is expected to reach 830 million. On the one hand, the integration of AI technology and input method industry is deepening, and AI function has gradually become the core competitiveness of input method brand; On the other hand, relying on technology R & D technology and deep industry experience, the head platform gradually began to expand the b-end market, cooperate with brands in different industries and fields, customize product service schemes for them, and diversified services can better meet the needs of more different user groups.

艾媒咨询|2021年上半年中国第三方手机输入法行业趋势研究报告

本报告研究涉及企业/品牌/案例：百度输入法，搜狗输入法，讯飞输入法

第三方输入法市场已形成百度、搜狗的双巨头格局。各大输入法平台以智能化、多元化、创新化的技术作为发展核心，研发更多创新型产品和功能，进一步满足用户需求，稳固自身的行业竞争地位。iiMedia Research(艾媒咨询)调研数据显示，当前用户的第三方输入法主要使用场景为社交场景，需要个性化、趣味化体验，同时用户对大段语音输入的要求更高。当前百度输入法的AI输入和语音输入表现良好，用户体验满意度最高，并且粘性最强。
The third-party input method market has formed a dual giant pattern of Baidu and Sogou. The major input method platforms take intelligent, diversified, and innovative technologies as their development core, and develop more innovative products and functions to further meet user needs and stabilize their own competitive position in the industry. Research data from iiMedia Research shows that the current user's third-party input method is mainly used in social scenarios, which requires a personalized and interesting experience. At the same time, users have higher requirements for large-scale voice input. The AI input and voice input of Baidu Input Method currently perform well, with the highest user experience satisfaction and the strongest stickiness.

艾媒咨询|2020-2021中国第三方手机输入法行业年度研究报告

本报告研究涉及企业/品牌/案例：搜狗，百度，讯飞，王者荣耀，诛仙手游，网易云音乐，剑网3，屈臣氏

2020年中国第三方手机输入法用户规模达到7.55亿人，同比增长3.6%，且用户规模有望进一步扩大。首先是中国手机网民规模的持续增长。随着移动互联网的不断发展，中国移动互联网用户规模已达9.89亿人，为第三方手机输入法提供了有利的社会发展环境。随着疫情防控的常态化，在线办公和在线教育成为增长最迅速的场景，AI键盘输入功能使用渗透率也持续攀升，有望转型成为社会的新刚需。iiMedia Research(艾媒咨询)数据显示，AI语音输入功能已成为用户高效输入的重要方式，超六成用户偏好使用。与此同时，用户对文字识别、智能纠错功能的熟练使用占比均超过三成。随着在线办公和在线教育的发展，用户对智能预测、智能翻译等功能的认知度和需求将继续得到激发。在手机的迭代升级过程中，输入法一直扮演着必备应用的角色。作为市场刚需，未来将在5G、AI技术的发展下持续应用深化。
In 2020, the number of third-party mobile input method users in China will reach 755 million, a year-on-year increase of 3.6%, and the user scale is expected to further expand. The first is the continuous increase in the size of Chinese mobile phone netizens. With the continuous development of mobile Internet, the number of mobile Internet users in China has reached 989 million, which provides a favorable social development environment for third-party mobile phone input methods. With the normalization of epidemic prevention and control, online office and online education have become the fastest-growing scenarios. The penetration rate of the use of AI keyboard input functions continues to rise, and it is expected to transform into a new rigid demand in society. According to data from iiMedia Research, the AI ​​voice input function has become an important way for users to input efficiently, and over 60% of users prefer to use it. At the same time, more than 30% of users are proficient in text recognition and intelligent error correction. With the development of online office and online education, users' awareness and demand for functions such as intelligent prediction and intelligent translation will continue to be stimulated. In the iterative upgrade process of mobile phones, the input method has always played the role of an indispensable application. As a rigid demand in the market, the application will continue to deepen in the future under the development of 5G and AI technology.

艾媒咨询|2020年秋季中国第三方手机输入法市场监测报告

本报告研究涉及企业/品牌/案例：百度输入法、搜狗输入法、讯飞输入法。

随着移动终端的普及和智能化，第三方手机输入法的用户规模不断扩大，iiMedia Research(艾媒咨询)数据显示，2019年中国第三方手机输入法用户规模为7.29亿人，增长率为3.9%，预计2020年用户规模将达7.48亿人。第三方手机输入法市场集中度进一步提高，百度输入法和搜狗输入法占据近九成市场份额，头部市场竞争激烈。iiMedia Research(艾媒咨询)数据显示，25岁以下年轻用户除性能外，还追求皮肤类型、辅助功能等丰富的内容生态，占比分别为33.3%、23.8%。艾媒咨询分析师认为，为适应年轻用户个性化、多样化需求，内容生态建设成为手机输入法未来发展的重要方向。技术创新方面，语音速记功能在需求激增的在线办公和教育场景中受到用户青睐，占比分别为29.5%、25.6%。未来随着AI技术的成熟，第三方手机输入法智能化程度将不断加深，并逐渐由工具型向服务型转变。

With the popularity and intelligence of mobile terminals, the user scale of third-party mobile input methods continues to expand. As the data of iiMedia Research showed, the number of third-party mobile input method users in China in 2019 is 729 million, with a growth rate of 3.9 %, the number of users is expected to reach 748 million in 2020. The market concentration of third-party mobile input methods has further increased. Baidu input method and Sogou input method occupy nearly 90% of the market share, and competition in the head market is fierce. As the data of iiMedia Research showed, in addition to performance, young users under the age of 25 pursue a rich content ecosystem such as skin type and auxiliary functions, accounting for 33.3% and 23.8% respectively. iiMedia consulting analysts believe that in order to meet the individual and diversified needs of young users, the construction of content ecology has become an important direction for the future development of mobile input methods. In terms of technological innovation, the voice shorthand function is favored by users in online office and education scenarios where demand has surged, accounting for 29.5% and 25.6% respectively. In the future, with the maturity of AI technology, the degree of intelligence of third-party mobile input methods will continue to deepen, and third-party mobile input methods will gradually change from tool-based to service-based.

艾媒咨询|2020上半年中国人工智能产业专题研究报告

本报告研究涉及企业/品牌/案例：商汤科技、深兰科技。

中国人工智能行业市场规模自2015年起持续扩大，随着国家政策的倾斜和相关基础技术如5G通信、新基建的发展，人工智能进入爆发增长的阶段。2020年人工智能行业核心产业市场规模预计超过1500亿元，增长率达到26.2%，未来15年也将持续稳步增长，至2030年核心产业市场规模预计突破10000亿元。随着新基建的不断投入，高新技术产业的发展前景向好，至2019年底高企数量增长迅速，突破21.5万家。目前，中国城镇化水平和信息化建设不断提高加速，给人工智能发展提供了良好的社会环境。人工智能产业逐渐迈入成熟化发展的新阶段，同时，资本逐步回归理性，对人工智能产业的关注将由热点概念向应用落地转变。伴随着政府新基建一系列政策信号的释放和落地，人工智能发展迎来新红利，引发新一轮产业升级革命。未来，具备底层技术创新和落地能力的企业将更受资本的重视和青睐。

The market scale of China's Artificial Intelligence industry has been expanding continuously since 2015. With the tilt of national policies and the development of related basic technologies such as 5G communication and new infrastructure, artificial intelligence has entered the stage of explosive growth. In 2020, the market size of the core industry of the Artificial Intelligence industry is expected to exceed 150 billion yuan, with a growth rate of 26.2%. In the next 15 years, the market size of the core industry is also expected to grow steadily, and by 2030, the market size of the core industry is expected to exceed 1 trillion yuan. With the continuous investment in new infrastructure, the development prospect of the high-tech industry is getting better. By the end of 2019, the number of high-tech industries has increased rapidly, exceeding 215,000. At present, China's urbanization level and information construction are constantly improving and accelerating, providing a good social environment for the development of Artificial Intelligence. The Artificial Intelligence industry has gradually entered a new stage of mature development. At the same time, the capital has gradually returned to rationality, and the attention to the artificial intelligence industry will change from hot concept to application and implementation. With the release and landing of a series of policy signals on new government infrastructure, the development of Artificial Intelligence has ushered in a new dividend, triggering a new round of industrial upgrading revolution. In the future, enterprises with the capability of low-level technological innovation and implementation will be more valued and favored by capital.

艾媒咨询|2020中国第三方手机输入法市场疫期专题报告

本报告研究涉及企业/品牌/案例：百度输入法，搜狗输入法，讯飞输入法。
iiMedia Research（艾媒咨询）数据显示，2019年中国第三方手机输入法用户规模已达7.29亿人，同比增长3.9%，预计2020年第三方手机输入法用户规模将达到7.46亿人。市场份额方面，百度、搜狗的双寡头格局依然稳固，月活跃数据两大巨头双双增长，4月活跃用户数量基本持平。2020年新冠疫情的爆发为用户增速放缓的手机输入法市场带来的发展新机，用户对手机输入法的深层需求逐渐被唤醒，对AI创新功能的认知以及依赖度较以往出现明显改善。iiMedia Research(艾媒咨询)数据显示，疫情期间，百度、搜狗、讯飞三大主流手机输入法用户语音输入频率明显增加，其中百度以11.3次/日位居第一；其他AI功能认知度方面，语音输入转文字和文字识别排在前两位，占比分别为45.9%、29.1%；近九成受访用户认为使用手机输入法AI功能会提升工作/学习/聊天等交互效率。艾媒咨询分析师认为，在国家大力推动5G、人工智能、物联网等新型基础建设的趋势背景下，手机输入法AI技术的整体应用也将更加成熟，其作为人机交互入口的重要性也越发凸显。

As the data of iiMedia Research showed, in 2019, the scale of third-party mobile input method users in China has reached 729 million, an increase of 3.9% year-on-year. It is estimated that the scale of third-party mobile input method users will reach 746 million in 2020. In terms of market share, the duopoly pattern of Baidu and Sogou is still stable, the two giants of monthly active data are growing, and the number of active users in April is basically the same. In 2020, the outbreak of COVID-19 brought new opportunities for the development of the mobile phone input method market with slow growth of users. Users' deep demand for mobile phone input method was gradually awakened, and their awareness and dependence on AI innovation function were significantly improved than before.As the data of iiMedia Research showed, during the epidemic period, the voice input frequency of Baidu, Sogou and iFLYTEK's three mainstream mobile phone input method users increased significantly, among which Baidu ranked first with 11.3 times / day; in terms of recognition of other AI functions, voice input to text and text recognition ranked in the top 2, accounting for 45.9% and 29.1% respectively; nearly 90% of the respondents thought using AI function of mobile phone input method will improve the efficiency of work / study / chat and other interaction. iiMedia consulting analysts believe that under the trend of vigorously promoting 5G, AI technology, Internet of things and other new infrastructure construction by the state, The overall application of AI technology of mobile phone input method will be more mature, and its importance as a human-computer interaction portal will become more prominent.

艾媒报告 |2019中国人工智能发展风险预警白皮书

随着人工智能的不断发展，人工智能产业不断深化，中国人工智能企业数量也在不断上升，但在技术与应用领域，均存在着不同程度的挑战与风险。对于未来人工智能技术的发展，态势虽一路高涨，但仍不能放松警惕。由人工智能带来的新一轮工业革命已经到来，教育呈现出与技术发展的不均衡必将导致失业问题的出现。对于人工智能带来的新的需求，唯有保持学习才能不被技术超前。
With the continuous development of artificial intelligence and the deepening of the artificial intelligence industry, the number of Chinese artificial intelligence enterprises is also on the rise, but in the field of technology and application, there are challenges and risks of varying degrees. According to data from iiMedia Research, Chinese Internet users to try the will of the artificial intelligence technology is higher, but there are still 64.1% of Chinese Internet users think that there are risks of artificial intelligence, 40.3% of Internet users think the biggest hazards posed by artificial intelligence is a personal information leakage, 63.0% of netizens think that artificial intelligence technology has threat to humans, 38.6% of Internet users think that big data is the main cause of a threat to human development. For the development of artificial intelligence technology in the future, although the situation is all the way high, but still can not relax vigilance. A new round of industrial revolution brought by artificial intelligence has come, and the imbalance between education and technological development will inevitably lead to the emergence of unemployment. For the new demand brought by artificial intelligence, only keep learning can not be ahead of technology.