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当前位置: 艾媒报告中心 > 智慧物流

本报告研究涉及企业/品牌/案例:菜鸟裹裹,京东快递,顺丰速运,支付宝,淘宝,中国邮政,微信

在快递业基础设施和服务水平持续改善的推动下,中国寄件市场规模不断扩大,2019年第一季度快递订单规模达121.5亿件,同比增长了22.5%。同时,为解决寄件行业中的诸多痛点,快递行业通过数字化转型,积极开展线上寄件业务。线上寄件市场呈爆发式增长,其用户规模也在不断扩大,预计在2019年将突破1.6亿人。iiMedia Research(艾媒咨询)数据显示,54.1%的受访网民认为线上寄件为他们节省了超过10分钟,同时, 61.7%的受访网民认为通过线上寄件的形式节省了超10%的费用。通过线上寄件平台体验测评和对比,结果显示,菜鸟裹裹综合体验领先各平台,成高性价比快递业务首选。线上寄件通过标准化的服务,不仅为消费者带来了更高性价比、效率和服务体验的寄件业务,同时推动快递行业服务价值体系的进一步完善。

Driven by the improvement of express infrastructure and service level, the scale of the delivery market has enlarged continually. The amount of express orders in the first quarter of 2019 was 12.15 billion, increased by 22.5% from the same period of last year. Meanwhile, to solve the existing problems of the delivery industry, the express industry starts to focus on the online express delivery business. The scale of the online delivery market has increased dramatically and it is estimated that the user scale will exceed 160 million in 2019. As the data of iiMedia Research showed, 54.1% of the interviewed users believed that the online delivery service helps them save more than 10 minutes, and 61.7 % interviewed users considered that the service helps them save more than 10% of the costs. According to the comparison of different online delivery platforms, Cainiao Post becomes the first choice of cost-effective express business. With the standardized service, online delivery business not only brings the higher cost performance, more effective and better experience service to the customers but also motivates the improvement of the whole industry value.

本报告研究涉及企业/品牌/案例:美团点评、UU跑腿、邻趣、快服务、闪送、阿里巴巴集团、蚂蚁金服集团、饿了么,菜鸟网络,顺丰,天猫,东方汇富、汇德丰、因诺资产、新达达,沃尔玛,京东,苏宁,点我达,盒马、银泰、屈臣氏、世纪联华、大润发、星巴克、瑞幸咖啡

即时配送服务在新零售概念的推行下迅速普及,其通过打通线上线下销售,建立短途物流体系,解决传统配送服务中同城配送的问题,已成为商业发展的必然趋势。2018年中国即时配送市场用户规模继续稳定增长。iiMedia Research(艾媒咨询)数据显示,2018年中国即时配送用户规模达到3.58亿人,预计2019年突破4亿人。新零售业务无疑是即时配送行业发展的重要增长点。在关于即时配送用户使用的服务品类调查中,下单生鲜水果、日用品、鲜花、文件资料等服务的用户占比均超过20%。而用户偏好新零售业务中,偏好下单如医药健康等其他品类即时配送服务的用户较2017年第一季度上升了106.1%。

With the spread of New Retail concept, the immediate delivery service has been rapidly popularized. As it solve the in-city delivery problem which emerge in the traditional delivery services by opening up online-offline sales and establishing the short-distance logistics system, it has become an inevitable trend of commercial development. In 2018, the scale of China Immediate Delivery users continued to grow steadily. As the data of iiMedia Research showed, the scale of the users has reached 358 million, and expected to exceed 400 million in 2019. New retail business is undoubtedly an important growth point in the development of Immediate Delivery industry. The results of the survey for services used by immediate delivery users showed that, the proportion of users who had relatively ordered fresh fruits, daily necessities, flowers, documents and etc. are all greater than 20%. As for the new retail services, users who prefer other types of immediate delivery services, such as medicine delivery, increased by 106.1% compared with the one in the first quarter of 2017.

本报告涉及企业/品牌包括:DHL,FedDex,顺丰速运,邮政快递,韵达快递,中通快递,申通快递,圆通快递,德邦快递,天天快递,TNT,百世快递,品骏,苏宁易购,京东物流,宅急送,如风达,速尔,安能,国通,速四方,优速快递,菜鸟驿站,

全球方面,2018年世界500强公司中,物流公司占四席。以德国邮政敦豪集团(DHL)为例,2018年全年营业收入为615.5亿欧元,同比增长1.8%;但是税前利润(EBIT)为31.6亿欧元,同比下降15.5%。中国方面,2018年中国快递业务量达到500亿件,其中,广州市的快递业务量最多达到50.6亿件,上海市的快递业务收入最高,超过1000亿元。总体而言,2018年用户对于快递业的服务总体满意度有提升,但延迟问题仍是用户最不满意因素。具体公司而言,顺丰速运的准时率最高,总业务量占中国快递总业务量的61.4%。2019中国快递行业有以下发展趋势:技术发展助力智慧物流升级、快递行业集中度将进一步提高、快递行业朝高质量发展。

Globally, among the world's top 500 companies in 2018, logistics companies occupy four seats. For Deutsche Post DHL, annual revenue in 2018 was 61.55 billion euros, up 1.8% year-on-year; but pre-tax profit (EBIT) was 3.16 billion euros, down 15.5% year-on-year. In China, the volume of China's express delivery business reached 50 billion in 2018. Among them, Guangzhou express business has a maximum of 5.06 billion pieces, and Shanghai Express has the highest revenue, exceeding 100 billion yuan. Overall, the overall satisfaction of users in the express delivery industry increased in 2018, but the delay is still the most dissatisfied factor for users. For a specific company, SF Express has the highest punctuality rate, accounting for 61.4% of China's total express delivery business. In 2019, China's express delivery industry has the following development trends: technology development will help intelligent logistics upgrade, the concentration of express delivery industry will be further enhanced, and the express delivery industry will develop to high quality.

本报告研究涉及企业/品牌包括:京东物流、菜鸟网络、点我达、LLamasoft、ORACLE、SAP、Manhattan、Paragon、Geoconcept、菜鸟、京东云、Flux、唯智、G7智慧物联网、货车帮、运满满、云鸟科技、唯捷城配、盒马鲜生、永辉超市、顺丰快递

iiMedia Research(艾媒咨询)数据显示,当前物流企业对智慧物流的需求主要包括物流数据、物流云、物流设备三大领域,2018年智慧物流市场规模超过4000亿元,预计到2025年,智慧物流市场规模将超过万亿。艾媒咨询分析师认为,随着物联网、人工智能等技术的发展,以及新零售、智能制造等领域对物流的更高要求,智慧物流市场规模将持续扩大。

According to iiMedia Research data, the current demand of logistics enterprises for smart logistics mainly includes logistics data, logistics cloud and logistics equipment. In 2018, the smart logistics market will exceed 400 billion yuan. It is expected that by 2025, the smart logistics market will exceed trillion yuan. iiMedia Consulting analysts believe that with the development of IoT, AI and other technologies, as well as the higher requirements for logistics in new retail, intelligent manufacturing and other fields, the scale of intelligent logistics market will continue to expand. At the same time, the development of new retail, the upgrading of consumer consumption and the increase of user experience expectations have contributed to the gradual expansion of demand in the real-time distribution industry. It is expected that the number of users in China's distribution industry will reach 421 million in 2019, and there is still potential for continued growth.


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