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艾媒咨询|2021年中国智能客服满意度调查报告
2016年,人工智能进入商业化发展阶段,市场规模迅速增加。iiMedia Research(艾媒咨询)数据显示,截至2020年底,全球人工智能市场收入规模已经突破8920亿美元,预计2024年将超过3万亿美元。而在人工智能技术不断发展与客服行业转型升级等背景下,中国智能客服兴起也迎来了快速增长,未来智能客服有望成为行业实现新增长的突破点。
In 2016, "artificial intelligence" entered the stage of commercialization, and the market scale increased rapidly. According to data from iiMedia Research, as of the end of 2020, the global artificial intelligence market revenue has exceeded US$892 billion and is expected to exceed US$3 trillion in 2024. In the context of the continuous development of artificial intelligence technology and the transformation and upgrading of the customer service industry, the rise of intelligent customer service in China has also ushered in rapid growth. At the same time, in the adjustment phase of the development of China's customer service industry, smart customer service is expected to become a breakthrough point for the industry to achieve new growth in the future. -
艾媒咨询| 2021年中国银行业数字化转型赋能组织成长趋势研究报告
本报告涉及的案例/品牌/企业:腾讯乐享,平安知鸟,时代光华
党中央、国务院高度重视数字经济发展,作出一系列重大决策部署。数字经济是全球未来的发展方向,要大力发展数字经济,加快推进数字产业化、产业数字化,推动数字经济和实体经济深度融合。iiMedia Research(艾媒咨询)数据显示,2022年上半年个人移动手机银行渗透率预计达75%,2024年上半年中国移动互联网用户规模预计达11.2亿人。此外,以大数据、云计算、人工智能、区块链以及移动互联为引领的新的工业革命与科技革命,将导致金融业的边界、研究范式不断被打破和被重构。以银行业为代表的金融业数字化组织变革中,企业学习数字化转型将是重点工作之一。
The CPC Central Committee and the State Council attached great importance to the development of digital economy and made a series of major decisions and arrangements. Digital economy is the future development direction of the world. We should vigorously develop digital economy, accelerate digital industrialization and industrial digitization, and promote the deep integration of digital economy and real economy. According to iiMedia Research, the penetration rate of personal mobile phone banking is expected to reach 75% in the first half of 2022, and the number of mobile Internet users in China is expected to reach 1.12 billion in the first half of 2024. In addition, the new industrial revolution and technological revolution led by big data, cloud computing, artificial intelligence, blockchain and mobile Internet will lead to the continuous breaking and reconstruction of the boundaries and research paradigms of the financial industry. In the digital organizational transformation of the financial industry represented by the banking industry, enterprise learning digital transformation will be one of the key tasks. -
艾媒咨询|2020年中国在线音乐行业发展专题研究报告
本报告研究涉及企业/品牌/案例:QQ音乐,酷我音乐,网易云音乐,咪咕音乐
后疫时代,音乐行业线下业务仍未完全回暖;在线音乐新业态如云演艺、IOT全场景音乐服务等创新模式获得发展红利。iiMedia Research(艾媒咨询)数据显示,仅2020上半年,中国在线演出用户规模就超过了8000万人,云演艺用户中也有超过八成更偏好从在线音乐平台中观看live表演。而受访IOT音乐用户则主要通过车载设备收听,占比38.4%。在5G、AI等前沿技术强有力的支撑下,在线音乐用户规模、市场规模将持续扩大,2022年中国数字音乐市场规模有机会突破480亿元。
In the post-Covid-19 era, the offline business of the music industry has not fully recovered. New online music formats such as cloud live, IOT full scene music services and other innovative models have gained development bonus. As the data of iiMedia Research showed, the user scale of China online performance industry has exceeded 80 million merely on the first half of 2020, and more than 80% of cloud live users prefer to watch live shows from online music platforms. As for the IOT music users, they mainly use on-board devices, accounting for 38.4%. With the strong support of 5g, AI and other advanced technologies, the scale of online music users and market will continue to expand. In 2022, the scale of China's digital music market has the opportunity to exceed 48 billion yuan. -
艾媒咨询|2020年中国未来音乐业态专题研究报告
本报告研究涉及企业/品牌/案例:咪咕音乐,唱吧,洛天依。
2020年在新冠疫情影响下,中国音乐行业线下业务受到影响,但云Live、同屏K歌、IOT家庭音乐等新业态形式得到发展机会,行业加快与前沿技术的融合。iiMedia Research(艾媒咨询)数据显示,2020年中国数字音乐市场规模将超过290亿元,2021年更有望达到317.6亿元。随着5G、AI、区块链等前沿技术成熟度加强,其在音乐领域的落地应用也不断加速,而在线音乐用户也看好该类融合,68.6%的受访用户对前沿技术在音乐行业的落地应用表示乐观态度。
In 2020, under the influence of Covid-19, offline business of China music industry are affected. But Cloud Live, same screen karaoke, IOT family music and other new formats get development opportunities, and the industry accelerates the integration with the advanced technology. As the data of iiMedia showed, market scale of China digital music industry will exceed 29 billion yuan in 2020 and reach 31.76 billion yuan in 2021. With the maturity of 5G, AI, blockchain and other advanced technologies, their application in the music industry are also accelerating. Online music users are optimistic about such integration, and 68.6% of the interviewed users are optimistic about the application of advanced technologies and music industry. -
艾媒咨询|2020年中国人工智能商业化应用专题研究报告
本报告研究涉及企业/品牌/案例:脑陆科技。
中国的人工智能行业起步于上世纪70年代末,在技术不断成熟、政策持续推动、企业用工成本不断提高等多方面因素作用下,人工智能行业发展迅速。iiMedia Research(艾媒咨询)数据显示,2000年以后,人工智能核心产业规模进入快速增长期,预计2020年达到1500亿元,到2025年可以达到4000亿元。人工智能的专利数量稳步增长,2015年以后,人工智能逐步上升为国家战略,并成为“新基建”行业之一。与此同时,人工智能在金融、安防、智能家居、医疗、娱乐等多个行业逐渐落地,并整体呈现出复杂化和综合化的应用趋势。未来,作为人工智能的前沿技术之一的脑机交互技术将会显著提高人机交互带宽和设备的反应速度,同时依靠其独特的脑电波感应技术为人工智能的应用提供新的内容,促进人工智能在多个行业的商业化进程。
China's artificial intelligence industry started in the late 1970s. Under the influence of various factors, such as the continuous maturity of technology, the continuous promotion of policies, and the continuous increase of enterprise labor costs, the artificial intelligence industry has developed rapidly. As the data of iiMedia Research showed, after 2000, the scale of artificial intelligence core industry has entered a period of rapid growth. It is estimated that the scale of artificial intelligence core industry will reach 150 billion yuan in 2020 and 400 billion yuan in 2025. The number of artificial intelligence patents has increased steadily. After 2015, artificial intelligence has gradually become a national strategy and become one of the "New Infrastructure" industries. At the same time, artificial intelligence is gradually landing in many industries, such as finance, security, smart home, medical treatment, entertainment and so on, and presents a trend of complex and comprehensive application. In the future, brain computer interaction technology, as one of the cutting-edge technologies of artificial intelligence, will significantly improve the bandwidth of human-computer interaction and the response speed of equipment. At the same time, relying on its unique brain wave induction technology, it will provide new content for the application of artificial intelligence, and promote the commercialization process of artificial intelligence in many industries. -
艾媒咨询|2020年中国细胞生物产业和商业应用分析报告
本报告研究涉及企业/品牌/案例:华夏源、复星医药。
中国细胞生物产业类型呈现多样化趋势,细胞生物临床研究不断深化,伴随生态合作的拓展将进一步加速细胞生物产业生态圈的形成,生态圈的完善将在很大限度上推动产业快速发展。数据显示,中国细胞治疗企业融资金额不断增加,从2014年的0.2亿元增长至2019年的28.9亿元。其中,2018年中国细胞治疗企业融资额同比增长706.8%,呈现迅猛发展态势。未来中国细胞生物产业的发展将充满机遇,同时也有挑战并存。后续产业的发展,将在5G、人工智能等新技术应用下加速升级。面临多端变化的市场格局,企业也应积极开展生态合作以及更为密切关注市场需求动向,将疗法和新一代医疗创新技术深度融合,实现市场产品多元化与差异化,并推出独特性的精准治疗,从而最大限度地释放产业价值。
The types of cell biological industry in China show a trend of diversification, and the deepening of cell biological clinical research will further accelerate the formation of the cell biological industry ecosystem with the expansion of ecological cooperation, and the improvement of the ecosystem will promote the rapid development of the industry to a large extent. Data show that the financing amount of Chinese cell therapy enterprises keeps increasing, from 20 million yuan in 2014 to 2.89 billion yuan in 2019. Among them, in 2018, the financing amount of Chinese cell therapy enterprises increased by 706.8% year on year, showing a rapid development trend. In the future, the development of China's cell biology industry will be full of opportunities and challenges. The development of subsequent industries will be accelerated with the application of new technologies such as 5G and ARTIFICIAL intelligence. In the face of the changing market pattern, enterprises should also actively carry out ecological cooperation and pay close attention to the trend of market demand, deeply integrate therapy and new-generation medical innovation technology, realize the diversification and differentiation of market products, and launch unique precision therapy, so as to maximize the release of industrial value. -
艾媒咨询|2020年中国新经济独角兽&准独角兽TOP200榜单解读及标杆企业研究报告
本报告研究涉及企业/品牌/案例:丁香园、叮当快药、字节跳动、小象大鹅、小红书、豌豆公主、阿里云、蜜蜂科技-BEEPLUS、盒马网络、回收宝、商汤科技、珞石科技、猿辅导、编程猫。
在产业数字化及居民消费升级的推动下,新经济产业蓬勃发展,培育出多家独角兽及准独角兽企业。在2020年中国新经济独角兽及准独角兽两百强榜单中,分别有39.5%和42.0%的独角兽及准独角兽企业分布在华东地区,并有71.0%及75.0%的独角兽及准独角兽企业分布在北上广,体现出北上广作为超一线城市在培育独角兽企业上具有明显优势。iiMedia Research(艾媒咨询)数据显示,在两百强名单中,企业服务领域分布了20家独角兽企业及49家准独角兽企业,体现出在新经济发展环境下,各类崭新的商业模式和领域被挖掘,同时也存在更多市场主体对企业服务存在需求,也推动更多企业服务企业跻身独角兽/准独角兽行列。
Driven by the industrial digitalization and increasing consuming power, the new economy industry is growing rapidly, and cultivated lots of unicorn and quasi unicorn enterprises. In the 2020 China New Economy Unicorn and Quasi Unicorn Enterprise Top200 List, 39.5% and 42.0% of the unicorn and quasi unicorn enterprises are located in the eastern China respectively, while 71.0% and 75.0% are located in Beijing, Shanghai and Guangzhou, which showed that as super tier one cities, Beijing, Shanghai and Guangzhou have the clear advantage in terms of cultivating unicorn enterprises. As the data of iiMedia Research showed, within the Top200 list, there are 20 unicorn enterprises and 49 quasi unicorn enterprises in the field of enterprise service, which showed that under the growth of new economy, new types of business models and fields are discovered, and there are more market entities that have demand on enterprise services, which pushed more enterprise service enterprises into the ranks of unicorn/quasi unicorn. -
艾媒报告|2020H1中国在线教育数据调研及典型企业案例研究报告
本报告研究涉及企业/品牌/案例:柚子鸭,学而思网校,猿辅导,中公教育,掌门1对1,VIPKID,编程猫。
其他提及企业/品牌:宝宝巴士,年糕妈妈,沪江网校,新东方网校,作业帮,网易公开课,51talk,华图教育,猿编程,火花思维,掌门少儿,百词斩,跟谁学,三好网,海风教育,哒哒英语等。
2020年5月20日,全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1中国在线教育数据调研及典型企业案例研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据,对在线教育行业、行业细分领域(如K12、职业培训、少儿英语、素质教育等)进行宏观把控和商业模式分析,对VIPKID、编程猫、中公教育等典型企业的分析,并且结合用户行为和消费心理,判断2020-2021年中国在线教育行业的发展趋势。艾媒咨询分析师认为,2020年的新冠疫情为在线教育带来了新的活力,预计2020年中国在线教育用户将达到3.09亿人。后续随着中国各地陆续复课,在线教育的用户数量将有所回落,因此,如何保持用户留存率等问题是在线教育企业应当关注的。
The new crown outbreak has brought some benefits to online education, but it has also increased competition in the industry. iiMedia Research believe that the domestic online education industry is about to enter the knockout stage, many enterprises, especially small and medium-sized enterprises are facing an existential crisis. How to make use of the current situation, improve the retention rate of enterprises, promote enterprise products out to sea is an important issue facing the development of the industry. -
艾媒报告 |2019中国AIoT行业前沿应用及前景预判分析报告
本报告研究涉及企业/品牌/案例:水晶光电,因特尔,IBM,google华为云,百度云,腾讯云,阿里云,旷视,科大讯飞,SHARP,中国移动,中国联通,中国电信,中兴,美的,海尔,小米,小i机器人,创维数字,Homekit,smartThings,京东微联,天猫,淘宝,苏宁,点名时间,微信,微博,欧瑞博,奕至家居,毫米科技,至家,汇晶智能,三维家,绿米,Amazon
AIoT的应用场景不断丰富,2019年在中国主要分布于智慧家居、智慧城市、智慧零售和智慧制造四项应用场景中。目前,智能家居被视为新的互联网应用入口,应用场景相对广泛,包括影音娱乐、家庭安防、智能卫浴、智能厨房、智能睡眠等。亚马逊、阿里、喜马拉雅、小米、美的、海尔等各类企业都开始布局相关应用。智慧交通成为智慧城市服务的重要应用,艾媒商情舆情监测系统数据显示,广东、重庆、北京网民最关注智慧交通问题。艾媒咨询分析师认为,随着5G临时牌照发放和商用步伐的加快,中短期内将率先带动AIoT产业技术进步和场景丰富,在带动中国经济产出、提供就业机会等方面将发挥重要作用。
The application scenarios of AIoT are constantly enriched. In 2019, it was mainly distributed in four application scenarios: smart home, smart city, smart retail and smart manufacturing. At present, smart home is regarded as a new Internet application portal, and the application scenarios are relatively wide, including audio and video entertainment, home security, smart bathroom, smart kitchen, smart sleep and so on. Amazon, Ali, Himalayan, Xiaomi, Midea, Haier and other companies have begun to deploy related applications. Smart transportation has become an important application of smart city service. iiMedia public opinion monitoring system shows that netizens in Guangdong, Chongqing and Beijing are most concerned about smart transportation. iiMedia Consulting analysts believe that with the acceleration of the 5G temporary license issuance and the pace of commercialization, the medium and short-term will take the lead in driving the technological progress and rich scenes of the AioT industry, which will play an important role in driving China's economic output and providing employment opportunities.
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