艾媒咨询|2020上半年中国到店餐饮专题研究报告

本报告研究涉及企业/品牌/案例：美团点评、口碑、掌上生活。

中国餐饮行业一直保持着良好的发展状态，虽然2020上半年遭遇新冠疫情影响，整体收入规模同比下降32.8%，但随着国内疫情影响放缓，餐饮业复苏速度加快，下半年到店餐饮有望迎来反弹。餐饮行业在发展过程中愈发重视数字化转型，线上线下结合适应新的需求变化。而到店餐饮服务平台在支持协同餐饮商家发展的过程中发挥的作用也越来越大。iiMedia Research（艾媒咨询）数据显示，超过五成的受访者了解和选择餐厅的主要方式是通过在线生活服务平台，而在这些平台上，用户普遍进行店铺查询、查看评价、购买套餐、点单等全方位功能使用。未来到店餐饮头部平台将持续发挥良好的综合服务能力来帮助更多商家实现提升，同时扩大自身知名度和客户满意度，巩固竞争优势地位。

China Catering Industry has been maintaining a good development state. The industry encounter the impact of COVID-19 on the first half of 2020 and its income scale dropped by 32.2% YoY. However, as the impact of the domestic epidemic slows down, the recovery of the in-store dinning industry will accelerate on the second half of 2020. During the development, the catering industry pays more and more attention to digital transformation, and combines online and offline business to adapt to new demand changes. At the same time, the in-store dinning service platform plays an increasingly important role in supporting the development of collaborative catering businesses. As the data of iiMedia Research showed, more than 50% of the interviewees get to know and choose restaurants mainly through online life service platforms. With the platform, users generally use all-round functions such as store query, viewing the comments of other customers, purchasing set meals and ordering. In the future, head in-store dinning service platforms will continue to play a good comprehensive service ability to help more business achieve improvement. And they can consolidate competitive advantage by expanding their own popularity and customer satisfaction.

艾媒咨询|2021年中国餐饮行业投融资研究报告

8月31日，艾媒新消费大讲堂第1期将在广州举行。活动由艾媒咨询主办，北京奥琦玮信息科技有限公司联合主办，艾媒餐饮研究院承办，将以“资本化浪潮下餐饮行业的发展机遇”为专场话题。艾媒咨询集团CEO兼首席分析师张毅先生将在论坛现场首发《2021年中国餐饮行业投融资研究报告》，报告围绕中国餐饮行业发展现状、投融资数据、消费者行为等进行全面分析，透过数据看未来餐饮行业的发展趋势，以及新消费趋势下餐饮业面临的机遇与挑战等问题。
On August 31, the first phase of AI media's new consumption lecture hall will be held in Guangzhou. Sponsored by AI media consulting, jointly sponsored by Beijing aoqiwei Information Technology Co., Ltd. and undertaken by AI media catering Research Institute, the event will focus on "development opportunities of catering industry under the wave of capitalization". Mr. Zhang Yi, CEO and chief analyst of AI media consulting group, will launch the Research Report on investment and financing of China's catering industry in 2021 at the forum. The report will comprehensively analyze the development status of China's catering industry, investment and financing data and consumer behavior, and see the development trend of the catering industry in the future through the data, And the opportunities and challenges faced by the catering industry under the new consumption trend.

同庆楼2021年第三季度报告

味知香：2021年第三季度报告

全 聚 德：2021年第三季度报告

千味央厨：2021年第三季度报告

广州酒家：2021年第三季度报告

数据说|2022年，中国餐饮食品 新风口在哪里？

2021年 vol.14

艾媒舆情|2020年10月中国食品餐饮行业舆情监测报告

iiMedia Research(艾媒咨询)数据显示，2020年第三季度，全国消协组织受理商品类投诉91,790件。其中食品类共14,302件，位居商品类投诉第二，占商品投诉总量的15.6%。

艾媒报告|2020年“新冠疫期”中国餐饮业运行状况与变革创新研究报告

本报告研究涉及企业/品牌/案例：真功夫，汉堡王。
由于新冠疫情的影响，中国餐饮业受到重挫。2020年第一季度全国餐饮收入6026.3亿元，同比下跌44.3%；餐饮商家面临严峻的成本和现金流压力，商家数量下降趋势明显，预计2020年降至941.4万家。疫情对餐饮商家的经营模式和供应链提出了更高要求，为解决成本与现金流压力，餐饮行业通过结合人工智能与数字化技术，积极拓展团餐外卖业务、探索无接触配送、无人车配送、自动售货机。iiMedia Research(艾媒咨询)数据显示，91.6%的餐饮企业发力外卖业务，71.8%的企业推出无接触服务。同时，39.6%的受访网民消费欲望受疫情影响降低，仅10.7%的网民表示商家优惠政策足以刺激消费，疫情之下消费者餐饮消费欲望低迷，商家优惠措施对提振消费欲望作用不明显。未来，线上线下融合、注重业务多元化、精细化是中国餐饮业主要发展趋势。

　　Chinese catering industry has plunged due to the COVID-19. The catering revenue in the first quarter of 2020 was 602.63 billion yuan, falling 44.3% year on year. Catering businesses faced severe cost and cash flow pressure, with a significant decline in the number of businesses, which is expected to drop to 9.414 million in 2020. The epidemic has put forward higher requirements for business model and supply chain of catering businesses. In order to solve the cost and cash flow pressure, the catering industry actively launched the takeout business of group meal, contactless distribution, unmanned car distribution and vending machine by combining artificial intelligence and digital technology. As the data of iiMedia Research showed, 91.6% of businesses carried out takeout business and 71.8% of businesses launched contactless service. 39.6% of the interviewed netizens' consumption desire was reduced by the epidemic, and only 10.7% of the interviewed netizens believed that the preferential measures of businesses can stimulate consumption. The consumption desire for food and beverage was reduced during the epidemic, and preferential measures of merchants have no obvious effect on boosting consumption desire. In the future, the main development trends of China catering industry will be online and offline integration, business diversification and refinement.