关于“智能客服机器人”的报告
艾媒咨询 | 2025年中国AI数字人行业消费行为调查数据
目前,AI 数字人发展态势迅猛,已广泛渗透于各个行业中。新型数字人生成工具也在持续迭代,功能持续优化。在市场层面上,企业对 AI 数字人产品的接受度也在稳步提升。众多企业引入 AI 数字人后,工作流程得以优化,效率显著提升,成本亦有效降低,为企业发展注入全新活力 。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2025年中国AI数字人行业消费行为调查数据》数据显示,当前使用AI数字人的企业主要分布在电子商务、卫生及社会保障和社会福利业、教育和金融等行业,并主要集中在小型企业中,占比达到58.78%。同时,有65.03%的企业已将AI数字人应用到公司发展实践中,说明AI数字人在中国企业中的实际应用已经相当广泛。企业在对AI数字人的功能需求中,对多模态能力(文字、图片、语音、视频处理能力)的需求最高,其次是自然语言理解和人机互动。同时,企业对产品易用性和隐私信息安全的关注度最高,分别达到29.39%和28.72%的占比。企业在持续加大对 AI 数字人应用投入的同时,也在面临诸多挑战。数据显示,数据安全与隐私保护面临的挑战最大,其次就是法规政策与伦理道德。未来随着企业不断完善数据安全保障措施,AI 数字人有望在企业与消费者之间搭建起更紧密、高效的沟通桥梁,为消费者带来更优质、个性化的消费体验,助力企业在激烈的市场竞争中开拓新的增长路径。
Currently, AI digital humans are developing at a rapid pace and have been widely integrated into various industries. New-generation digital human generation tools are continuously being iterated, with their functions being continuously optimized. In terms of the market, enterprises' acceptance of AI digital human products is steadily increasing. After many enterprises introduced AI digital humans, their work processes have been optimized, their efficiency has been significantly improved, and their costs have been effectively reduced, injecting new vitality into the development of enterprises.According to the latest "Survey data on consumer behavior in China's AI digital human industry in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, enterprises currently using AI digital humans are mainly distributed in industries such as e-commerce, health and social security, social welfare, education, and finance, and are mainly concentrated in small enterprises, accounting for 58.78%. At the same time, 65.03% of enterprises have applied AI digital humans to the practice of corporate development, indicating that the practical application of AI digital humans in Chinese enterprises is already quite extensive.Among enterprises' functional requirements for AI digital humans, the demand for multimodal capabilities (text, image, voice, and video processing capabilities) is the highest, followed by natural language understanding and human-computer interaction. Meanwhile, enterprises pay the most attention to the ease of use of products and the security of private information, accounting for 29.39% and 28.72% respectively.While enterprises are continuously increasing their investment in the application of AI digital humans, they are also facing many challenges. Data shows that data security and privacy protection face the greatest challenges, followed by regulatory policies and ethics. In the future, as enterprises continue to improve data security protection measures, AI digital humans are expected to build a closer and more efficient communication bridge between enterprises and consumers, bringing consumers a better and more personalized consumption experience, and helping enterprises open up new growth paths in the fierce market competition.艾媒咨询|2024年中国AI电商行业研究报告
中国人工智能产业在各方的共同推动下进入爆发式增长阶段。全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2024年中国AI电商行业研究报告》数据显示,2020年中国人工智能核心产业规模就已达1500亿元,预计2030年将达10000亿元。中国人工智能核心产业细分领域规模不断扩大,为电商行业的发展提供新的增长极,进一步推动AI电商行业的快速发展。2023年,中国电子商务的高质量发展取得积极成效,AI相关应用快速落地,且效果较为显著,多家电商平台已对智能化选品功能进行应用,AI电商在为商家降低运营成本,提升销售额方面发挥积极作用。电商产业已经成为AIGC核心商业应用场景之一,其中,数字人成为各方布局AI电商的重点方向,AI电商产业将实现从电商运营端、供应链端、消费者端全方位智能化转变,以高新技术为电商强势赋能。
China's artificial intelligence industry has entered a stage of explosive growth under the joint promotion of all parties. According to the latest "2024 China AI e-commerce industry Research report" released by iiMedia Research, the scale of China's artificial intelligence core industry has reached 150 billion yuan in 2020, and it is expected to reach 1 trillion yuan in 2030. The scale of China's artificial intelligence core industry segments continues to expand, providing new growth poles for the development of the e-commerce industry and further promoting the rapid development of the AI e-commerce industry. In 2023, the high-quality development of China's e-commerce has achieved positive results, and AI-related applications have landed quickly, and the effect is more significant, many e-commerce platforms have applied intelligent product selection functions, AI e-commerce has played an active role in reducing operating costs for merchants and improving sales. The e-commerce industry has become one of the core business application scenarios of AIGC, among which, digital people have become the key direction of the layout of AI e-commerce, AI e-commerce industry will realize an all-round intelligent transformation from the operation end of e-commerce, the supply chain end, and the consumer end, and it will strongly empower e-commerce with high-tech.艾媒咨询 | 2025年中国移动翻译行业消费行为调查数据
中国移动翻译行业近年来依托人工智能技术的飞跃,特别是机器翻译与语音识别领域的显著进步,迅速崛起并展现出商业价值。随着全球化进程的加速和数字化转型的深化,国内外贸易及文化交流日益频繁,移动翻译服务需求急剧上升,市场规模不断扩大。移动翻译不仅极大提高了沟通效率,降低了语言障碍带来的成本,还通过提供高质量的翻译服务吸引更多的客户,增强了企业的国际竞争力。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2025年中国移动翻译行业消费行为调查数据》数据显示,工作场景以61.13%的占比成为移动翻译最主要的应用领域,凸显了其在商务沟通、跨国协作等场景中的不可或缺性。紧随其后的是生活娱乐场景,占比达56.82%,表明移动翻译已深度融入日常生活的方方面面,成为跨语言交流的重要工具。在翻译内容类型方面,网页文章以42.57%的占比位居第一,反映出消费者对网络内容翻译的强烈需求;视频翻译和证件资料分别以36.35%和34.14%的占比位列其后,体现了多媒体内容和文件资料翻译的广泛应用趋势。此外,英语以54.45%的占比遥遥领先于其他语种,进一步巩固了其在移动翻译服务中的主导地位,彰显了其作为全球通用语言的重要性。艾媒咨询分析师认为,随着技术的不断成熟和市场的进一步拓展,移动翻译行业吸引了一些投资者,特别是在技术创新、平台建设及服务优化等领域展现出丰富的投资机会。未来,AI技术的革新将为移动翻译行业注入新的增长动力。
In recent years, relying on the leap in artificial intelligence technology, especially the significant progress in the field of machine translation and speech recognition, China's mobile translation industry has risen rapidly and shown commercial value. With the acceleration of globalization and the deepening of digital transformation, domestic and foreign trade and cultural exchanges are becoming increasingly frequent, and the demand for mobile translation services is rising sharply, and the market scale is constantly expanding. Mobile translation not only greatly improves the communication efficiency and reduces the cost caused by language barriers, but also attracts more customers by providing high-quality translation services and enhances the international competitiveness of enterprises. According to the latest "Survey data of consumption behavior of China's mobile translation industry in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, the work scene has become the most important application field of mobile translation with a ratio of 61.13%. It highlights its indispensability in business communication, transnational cooperation and other scenarios. It is followed by life and entertainment scenes, accounting for 56.82%, indicating that mobile translation has been deeply integrated into all aspects of daily life and has become an important tool for cross-language communication. In terms of translated content types, web articles ranked first with 42.57%, reflecting consumers' strong demand for web content translation; Video translation and document materials ranked second with 36.35% and 34.14% respectively, reflecting the wide application trend of multimedia content and document translation. In addition, English is far ahead of other languages with 54.45% of the total, further consolidating its dominant position in mobile translation services and highlighting its importance as a universal language. iiMedia Research analysts believe that with the continuous maturity of technology and the further expansion of the market, the mobile translation industry has attracted some investors, especially in the fields of technological innovation, platform construction and service optimization to show rich investment opportunities. In the future, the innovation of AI technology will inject new growth momentum into the mobile translation industry.艾媒咨询|2024年中国虚拟数字人产业发展白皮书
随着AI技术的日益成熟与广泛应用,虚拟数字人从一个遥远的概念逐渐走进了现实世界的舞台,在技术融合与产业升级中扮演至关重要的桥梁与驱动者。全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2024年中国虚拟数字人产业发展白皮书》数据显示,2023年中国虚拟人带动产业市场规模和核心市场规模分别为3334.7亿元和205.2亿元,预计2025年分别达到6402.7亿元和480.6亿元,呈现强劲的增长态势。
艾媒咨询分析师认为,虚拟人技术具有为用户提供高度智能化和个性化服务的潜力,为B端企业降本增效,其市场需求前景广阔。
With the increasing maturity and widespread application of AI technology, virtual digital humans have gradually entered the real world stage from a distant concept, playing a crucial bridge and driver in technology integration and industrial upgrading. According to the latest "White Paper on the Development of China's Virtual Digital Human Industry in 2024" released by iiMedia Research, a third-party data mining and analysis firm in the global new economy industry, the market size and core market size driven by virtual humans in China were 333.47 billion yuan and 20.52 billion yuan respectively in 2023. It is expected to reach 640.27 billion yuan and 48.06 billion yuan respectively in 2025, showing a strong growth trend.
Analysts from iMedia Consulting believe that virtual human technology has the potential to provide users with highly intelligent and personalized services, reducing costs and increasing efficiency for B2B enterprises. Its market demand prospects are broad.艾媒咨询|2024-2025年中国无人驾驶汽车市场行业研究报告
随着汽车智能化与电动化的不断升级,无人驾驶汽车成为汽车行业发展的新趋势。在政策和社会需求等多维度因素的推动下,自动驾驶的服务需求持续增长。数据显示,2023年无人驾驶汽车市场规模达118.5亿元,预计2025年前后将迎来规模性产业化契机。全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2024-2025年中国无人驾驶汽车市场行业研究报告》数据显示,2024年中国有49.3%的受访消费者知道且非常了解无人驾驶汽车;超过四成用户通过短视频平台获取无人驾驶汽车的相关资讯。超六成的受访消费者认为无人驾驶汽车的主要优势是减少驾驶疲惫感和减少交通事故的发生,无人驾驶汽车采用先进的传感技术和智能系统,可以实时感知周围环境,显著降低道路交通事故的发生率。
With the continuous upgrading of automotive intelligence and electrification, driverless vehicles have become a new trend in the development of the automotive industry. Driven by multi-dimensional factors such as policy and social demand, the demand for autonomous driving services continues to grow. According to the data, the market size of driverless cars reached 11.85 billion yuan in 2023, and it is expected to usher in large-scale industrialization opportunities around 2025. According to the latest "China Pilotless automobile market Industry Research Report from 2024 to 2025" released by iiMedia Research, a third party data mining and analysis institution in the global new economy industry, Chinese consumers will buy cosmetics in 2024. The most concerned factors were product composition (58.8%) and product efficacy (41.4%). More than 30% of consumers believe that the main problems with cosmetics are vague product descriptions and the short duration of cosmetic efficacy. With the rise of short video platforms, the size of the cosmetics market continues to expand, and consumer demand is constantly changing. In the future, China's cosmetics industry market still has huge potential for development.艾媒咨询 | 2025年中国高精定位市场消费行为调查数据
随着高精定位技术的迭代优化,其应用范围也不断扩大,广泛应用于以车辆导航、自动驾驶为例的智慧出行领域,以基础设施监测为例的公共服务领域,以及电网、港口智能监测等产业升级领域。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2025年中国高精定位市场消费行为调查数据》数据显示,道路导航(包括骑行、步行等方式)以48.84%的占比位居首位,凸显了消费者对导航功能的高度依赖,进一步印证了高精定位技术在日常生活场景中的广泛应用。与此同时,“有助于高危行业(如矿业)更便利作业”以51.22%的占比成为消费者最认可的应用方向,表明高精定位技术在高危行业中的潜力备受期待,其提升作业效率和保障安全的特性得到了广泛认可。此外,技术进步与成本降低以50.39%的占比成为影响高精定位技术普及的最主要因素,反映了技术迭代和成本优化在推动市场发展中的关键作用,也为行业未来的创新方向提供了重要启示。艾媒咨询分析师认为,在全球经济迈向高质量发展的新背景下,公共基础设施的运行、行业的解决方案或是大众生活出行领域的数字化,都离不开以数据决策为基础。而高精定位作为精准位置数据获取的基础技术,将延伸更多元化的符合市场发展的数据技术产品和服务,市场需求将持续提升。
With the iterative optimization of high-precision positioning technology, its application scope is also expanding, and it is widely used in the field of intelligent travel with vehicle navigation and automatic driving as an example, in the field of public service with infrastructure monitoring as an example, and in the field of industrial upgrading such as power grid and port intelligent monitoring. According to the latest "Survey data of consumption behavior of China's High-Precision Positioning Market in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, road navigation (including cycling, walking, etc.) ranks first with 48.84%. It highlights the high dependence of consumers on navigation functions, and further confirms the wide application of high-precision positioning technology in daily life scenes. At the same time, "help high-risk industries (such as mining) more convenient operation" accounted for 51.22% of consumers to become the most recognized application direction, indicating that the potential of high-precision positioning technology in high-risk industries is highly anticipated, and its characteristics of improving operational efficiency and ensuring safety have been widely recognized. In addition, technological progress and cost reduction accounted for 50.39% to become the most important factors affecting the popularity of high-precision positioning technology, reflecting the key role of technology iteration and cost optimization in promoting market development, and also providing important inspiration for the future innovation direction of the industry. Analysts from IIMedia Consulting believe that in the new context of the global economy moving toward high-quality development, the operation of public infrastructure, industry solutions or digital intelligence in the field of mass life and travel are inseparable from data-based decision-making. As the basic technology for accurate location data acquisition, high-precision positioning will extend more diversified data technology products and services in line with market development, and market demand will continue to increase.艾媒咨询 | 2024年中国家装行业消费者需求调研报告
当前,随着生活水平的提升与消费需求的变化,家装行业已逐渐成为备受关注的消费领域,市场规模在不断增长。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2024年中国家装行业消费行为调研报告》数据显示,超过七成的消费者在装修时既会考虑硬装又会考虑软装,足以看出消费者对其房屋装修的重视程度。在此背景下,家装市场吸引了众多参与者,各家机构和工作室争先恐后出不穷,其中最受消费者青睐的是半包装修(52.71%),其次是全包装修(32.76%)。就购买的家具类型而言,目前消费者最多购买支撑类家具(85.10%)、贮藏类家具(84.62%)等。在智能家装方面,中国消费者最感兴趣的是智能马桶的水温调节功能,高度关注智能门锁的指纹识别功能。艾媒咨询分析师认为,尽管家装市场前景广阔,但竞争也异常激烈,并且消费者对行业整体服务和智能化程度的要求也逐步增高。企业要想在这个市场中脱颖而出,需持续深入地洞察消费者需求,不断创新设计和材料,推出更多符合消费者期待的家装产品和服务。
At present, with the improvement of living standards and changes in consumer demand, the home improvement industry has gradually become a consumer field that has attracted much attention, and the market scale is growing. According to the latest "2024 China Home Decoration Industry Consumer Behavior Research Report" released by iiMedia Research, a third-party data mining and analysis agency for the global new economy industry, more than seventy percent of consumers will consider both hard and soft decoration when decorating, which is enough to see how many consumers attach importance to their home decoration. In this context, the home improvement market has attracted many participants, with various institutions and studios scrambling to emerge, among which the most popular among consumers is semi-packaged repair (52.71%), followed by full packaging repair (32.76%). In terms of the type of furniture purchased, at present, consumers buy the most support furniture (85.10%), storage furniture (84.62%), etc. In terms of smart home improvement, Chinese consumers are the most interested in the water temperature adjustment function of smart toilets, and they are highly concerned about the fingerprint recognition function of smart door locks. Ai Media Consulting analysts believe that although the home improvement market has broad prospects, the competition is also extremely fierce, and consumers' requirements for the overall service and intelligence of the industry are gradually increasing. In order to stand out in this market, companies need to continue to gain in-depth insight into consumer needs, continuously innovate designs and materials, and launch more home improvement products and services that meet consumer expectations.艾媒咨询 | 2025年中国外贸AI智能应用市场洞察分析报告
在全球经济一体化的大背景下,外贸行业竞争愈发激烈。随着人工智能(AI)技术的迅猛发展,其在各领域的应用不断深入,外贸行业也迎来了智能化变革的浪潮。AI 智能应用正逐渐渗透到外贸业务的各个环节,深刻改变着传统的贸易模式和运营方式,为外贸企业带来了新的机遇与挑战。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《 2025年中国外贸AI智能应用市场洞察分析报告》数据显示, 88.17% 的工作者已在使用 AI 相关工具或系统,表明 AI 在外贸领域的普及度极高,已然成为外贸工作的重要组成部分。同时,超六成中国工作者认可外贸 AI 在智能数据管理(客户信息、订单等)方面的功能优势,52.76% 的人认为提高数据分析、管理能力十分关键,这不仅凸显了数据管理于外贸业务的核心地位,也强烈预示着外贸行业未来对 AI 数据处理能力有着迫切需求。艾媒咨询分析师认为,AI 不仅已广泛融入外贸工作,其在数据处理与管理方面的能力更是备受关注,有望成为推动外贸行业发展、提升企业竞争力的关键力量。
Under the background of global economic integration, the competition in foreign trade industry is becoming more and more fierce. With the rapid development of artificial intelligence (AI) technology, its application in various fields continues to deepen, and the foreign trade industry has ushered in a wave of intelligent change. AI intelligent applications are gradually penetrating into all aspects of foreign trade business, profoundly changing the traditional trade mode and operation mode, and bringing new opportunities and challenges to foreign trade enterprises. According to the latest "Analysis report on China's foreign trade AI intelligent application market insight in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, 88.17% of workers are already using AI-related tools or systems, indicating that AI is extremely popular in the field of foreign trade. It has become an important part of foreign trade work. At the same time, more than 60% of Chinese workers recognize the functional advantages of foreign trade AI in intelligent data management (customer information, orders, etc.), and 52.76% of them believe that it is critical to improve data analysis and management capabilities, which not only highlights the core position of data management in foreign trade business. It also strongly indicates that the foreign trade industry has an urgent need for AI data processing capabilities in the future. AI Consulting analysts believe that AI has not only been widely integrated into foreign trade work, its ability in data processing and management is more concerned, is expected to become a key force to promote the development of foreign trade industry and enhance the competitiveness of enterprises.艾媒咨询 | 2025年中国单身经济市场消费行为调查数据
单身经济市场正随着单身人群的扩大和消费观念的转变而迅速崛起,其核心特点是注重个性化、品质化和便利性,涵盖餐饮、娱乐、旅游、家居等多个领域。单身人群更倾向于为自我提升、情感陪伴和便捷生活买单,推动了“一人食”、迷你家电、宠物经济等细分市场的蓬勃发展。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询)最新发布的《2025年中国单身经济市场消费行为调查数据》数据显示,“工作环境或生活环境不利于恋爱(如经常出差、加班等)”以30.53%的占比成为单身的主要原因,凸显了现代社会中工作和环境因素对个人情感生活的显著影响。在消费领域,餐饮美食以39.97%的占比高居榜首,成为单身群体每月消费的核心支出,反映出他们对饮食品质和体验的重视。此外,生活日用品和休闲娱乐分别以35.51%和34.31%的占比紧随其后,表明单身群体在日常生活便利性和娱乐休闲方面表现出强劲的消费力,进一步印证了单身经济在提升生活品质和满足个性化需求方面的巨大潜力。艾媒咨询分析师认为,未来,单身经济将朝着更加精细化、场景化和情感化的方向发展,品牌需抓住单身人群的消费心理,提供个性化、高品质的产品和服务,以在这一快速增长的市场中占据先机。
The single economic market is rising rapidly with the expansion of the single population and the change of consumption concept, its core feature is to pay attention to personalization, quality and convenience, covering catering, entertainment, tourism, home and other fields. Single people are more inclined to pay for self-improvement, emotional companionship and convenient life, which has promoted the vigorous development of market segments such as "one-person food", mini household appliances and pet economy. According to the latest "Survey data of consumption behavior of China's single economy market in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, "The working environment or living environment is not conducive to love (such as frequent business trips, overtime work, etc.)" was the main reason for singleness, accounting for 30.53%, highlighting the significant impact of work and environmental factors on personal emotional life in modern society. In terms of consumption, food and beverage topped the list with 39.97% of the total, becoming the core expenditure of single people's monthly consumption, reflecting their emphasis on food quality and experience. In addition, daily necessities and leisure and entertainment followed closely with 35.51% and 34.31% respectively, indicating that the single group showed strong spending power in the convenience of daily life and entertainment and leisure, further confirming the great potential of the single economy in improving the quality of life and meeting individual needs. Analysts from Imedia Consulting believe that in the future, the single economy will develop in a more refined, scenario-based and emotional direction, and brands need to seize the consumer psychology of single people and provide personalized, high-quality products and services to take the lead in this rapidly growing market.
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