艾媒咨询 | 2025年中国移动通信行业发展状况与消费行为调查数据

随着移动通信行业的发展，其服务边界持续拓展，规模不断扩大，消费者们越来越关注诸如消费体验、线下销卡、信息安全和流量套餐选择等问题。根据全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国移动通信行业发展状况与消费行为调查数据》数据显示，2024年的中国电信业务收入达到1.98万亿元，说明移动通信行业市场规模在不断扩大。消费者选择运营商时最关注信号与网速，其次为资费透明度及套餐性价比，说明消费者比较注重消费的体验与性价比。在消费行为方面，43.65%消费者每月话费支出集中于101-200元区间，且35.89%消费者倾向于每1-2年更换套餐，反映出市场存在持续服务优化空间。尽管80.43%消费者理解线下销卡流程的必要性，但61.54%消费者对手续复杂繁琐表达不满，凸显服务便捷性亟待提升。信息安全领域，67.94%消费者深受骚扰电话困扰，36.21%消费者对运营商推销电话过多提出批评，显示消费者权益保护机制需强化。流量套餐方面，35.78%消费者认为资费优惠不足，同时套餐同质化和流量结转限制成主要痛点。值得注意的是，41.90%消费者对未来通信技术发展最期待的是资费价格降低，其次为网络稳定性提升及信息安全强化。艾媒咨询分析师认为，运营商应重点优化网络质量与资费结构，建立差异化套餐体系，通过简化业务流程提升消费者体验。同时需加强消费者隐私保护机制，降低营销干扰，以增值服务生态构建增强消费者粘性，推动行业高质量发展。
With the development of the mobile communication industry, its service boundary continues to expand, and the scale continues to expand, consumers are increasingly concerned about issues such as consumption experience, offline card cancellation, information security and traffic package selection. According to the latest "Survey data of China's mobile communication industry development and consumer behavior in 2025" released by iiMedia Research, the world's leading third-party data mining and analysis institution for the new economy industry, China's telecom business revenue in 2024 will reach 1.98 trillion yuan. It shows that the market scale of mobile communication industry is constantly expanding. When consumers choose operators, they pay most attention to signal and network speed, followed by tariff transparency and package cost performance, indicating that consumers pay more attention to consumption experience and cost performance. In terms of consumer behavior, 43.65% of consumers' monthly phone bill expenditure is concentrated in the range of 101-200 yuan, and 35.89% of consumers tend to change plans every 1-2 years, reflecting the existence of continuous service optimization space in the market. Although 80.43% of consumers understood the necessity of offline card cancellation process, 61.54% of consumers expressed dissatisfaction with complicated and cumbersome procedures, highlighting the urgent need to improve the convenience of services. In the field of information security, 67.94% of consumers were troubled by harassing calls, and 36.21% of consumers criticized the excessive sales calls of operators, indicating that the protection mechanism of consumer rights and interests needs to be strengthened. In terms of traffic packages, 35.78% of consumers believe that tariff concessions are insufficient, while the homogenization of packages and traffic carry-over restrictions are major pain points. It is worth noting that 41.90% of consumers are most looking forward to the future development of communication technology is the reduction of tariff prices, followed by the improvement of network stability and information security. iiMedia Research believe that operators should focus on optimizing network quality and tariff structure, establish a differentiated package system, and enhance consumer experience by simplifying business processes. At the same time, it is necessary to strengthen the consumer privacy protection mechanism, reduce marketing interference, and enhance consumer stickiness with the construction of value-added service ecology to promote the high-quality development of the industry.

海南高速：2021年第三季度报告

艾媒报告|2018-2019中国咖啡产业商业模式及用户画像研究报告

本报告研究涉及企业/品牌包括:瑞幸咖啡、友咖啡、Coffee Now、连咖啡、雀巢咖啡、星巴克、麦斯威尔、悠诗诗、G7咖啡、旧街场、后谷咖啡、雅哈咖啡、火咖、春光、乐维萨、意利、皮爷咖啡、奈斯派索、格兰特咖啡、摩可拿、太平洋咖啡

iiMedia Research(艾媒咨询)数据显示，中国咖啡市场规模不断攀升，预计2020年将达3000亿元；其中现磨咖啡市场份额占比为18.0%，远低于全球平均水平87.0%，现磨咖啡市场具有较大的发展潜力。从消费者方面看，70.8%咖啡馆消费者是女性，61.0%咖啡馆消费者年龄位于26到35岁之间，且集中分布在粤广沪地区。

With the change of public dietary concept, the Chinese coffee market is entering a stage of rapid development. As the data of iiMedia Research showed, China's coffee market is expected to reach 300 billion yuan by 2020. The fresh ground coffee market only accounts for 18.0% of the total coffee market in China, which has great potential for development. New retail coffee has attracted the attention of the capital market. From the consumer's point of view, 70.8% of coffee shop consumers are women, and 61.0% of coffee shop consumers are between 26 and 35 years old. Consumers pay more attention to coffee related topics such as cafes, fine coffee and so on.

艾媒咨询 | 2023年中国速溶咖啡行业产品创新专题研究报告

近年来，年轻消费者对国潮越发喜爱，新中式风也在咖啡行业兴起，不少品牌将茶元素融入咖啡，推出创新品类茶咖产品。全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2023年中国速溶咖啡行业产品创新专题研究报告》数据显示，2022年我国速溶咖啡市场规模达418亿元，未来，咖啡市场将从一二线城市拓展到三四线城市，消费人群逐渐扩大，进一步带动速溶咖啡市场规模增长，2026年中国速溶咖啡市场规模有望达1099亿元。

福建高速2021年第三季度报告

赣粤高速2021年第三季度报告

深高速2021年三季度报告

粤高速Ａ：2021年第三季度报告

艾媒咨询｜2022-2023年中国咖啡行业发展与消费需求大数据监测报告

近年来，中国咖啡文化盛行，咖啡成为了一种时尚，受到消费者的热烈追捧。数据显示，2021年中国咖啡行业市场规模将达3817亿元，预计2022年达4856亿元。随着公众饮食观念的改变，中国咖啡市场正在进入一个高速发展的阶段，新品牌崛起的速度更快，预计咖啡行业将保持27.2%的增长率上升，2025年中国市场规模将达10000亿元。

艾媒咨询|2021年中国咖啡行业发展研究报告

本报告涉及的案例/品牌/企业：Manner，三顿半，挪瓦

iiMedia Research(艾媒咨询)数据显示，2021年中国咖啡市场规模约3817亿元，中国消费者饮食观念发生了改变，咖啡逐渐在中国消费者生活中普及，中国咖啡市场进入一个高速发展的阶段，预计行业保持27.2%的增长率上升，2025年中国咖啡市场规模将达10000亿元。艾媒咨询分析师认为，随着行业竞争的加剧，企业客户留存难、客户需求难挖掘等问题降低了企业的发展效率。数字化转型为咖啡企业带来了新的管理工具，企业通过数字化运营进一步提升咖啡行业核心竞争力，拓展市场份额。
According to the data of iimedia research, the scale of China's coffee market is about 381.7 billion yuan in 2021. The dietary concept of Chinese consumers has changed. Coffee is gradually popularized in the lives of Chinese consumers. China's coffee market has entered a stage of rapid development. It is expected that the industry will maintain a growth rate of 27.2%, and the scale of China's coffee market will reach 100 billion yuan in 2025. iiMedia consulting analysts believe that in 2020, the market share of group meal revenue of China's top 100 group meal enterprises accounted for 6.7%, with low market concentration and lack of strong brands in the market. Driven by consumption upgrading, Chinese group meal users pay more attention to product quality and service experience, and customer demand promotes group meal enterprises to develop in the direction of branding.