全球领先的新经济产业第三方数据挖掘与分析机构
关于“五一出行”的报告
艾媒咨询|2021中国景区门票预约服务专题研究报告
本报告研究涉及企业/品牌/案例：故宫博物院，敦煌莫高窟，上海迪士尼度假区，泰山风景名胜区，上海海昌海洋公园
iiMedia Research(艾媒咨询)数据显示，2020年，电影票、飞机票以及火车票的预约购买线上化率均在九成左右。在线上化率实现明显提升后，各场景在购票服务、取票入闸等服务流程的质量把控上有明显优化。而当前景区门票线上化率仅为22.4%，服务数字化程度仍有待提高。艾媒咨询分析师认为，景区门票预约将成为预约旅游建设的首要抓手，将持续帮助产业和景区优化升级。其次，超七成游客认可景区门票预约服务方式，认为出游前应提前做好细致安排。大众通过景区门票预约服务，提升出游计划可控性，优化旅游出行体验。此外，预约旅游助力景区实现三大主要目标，分别是提升安全性、改善游客体验以及提高景区运营效率。艾媒咨询分析师认为，明确在线预约预订等建设规范，引导旅游景区开发数字化体验产品，可以有效解决景区现存的三大主要问题。
As to the data of iiMedia Research, the online booking rate of movie tickets, air tickets and train tickets will be nearly 90% in 2020. After the significant improvement of online rate, the quality control of service processes such as ticket purchase service, ticket collection and gate entry has been significantly optimized. At present, the online rate of tickets in scenic spots is only 22.4%, and the digital level of service still needs to be improved. The consulting analyst of iiMedia Research believe that booking tickets in scenic spots will become the first priority in booking tourism construction, and will continue to help optimize and upgrade the industry and scenic spots. Secondly, more than 70% of the tourists agree with the ticket booking service mode of the scenic spots and careful arrangements should be made in advance before traveling. The public can improve the controllability of travel plan and optimize the travel experience through the ticket booking service. In addition, three main goals of scenic spots achieved by booking tourism are to improve safety, to improve tourist experience and to improve operational efficiency. The consulting analyst of iiMedia Research believes that clear online booking and other construction norms, guide the development of digital experience products in scenic spots, can effectively solve the three main problems existing in scenic spots.-
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艾媒报告 |2018-2019中国打车出行专题监测报告
本报告研究涉及企业/品牌包括:滴滴专车、神州专车、易到用车、首汽约车、Gofun、Evcard、盼达用车、微公交、华夏出行、Car2go、立刻出行、一度出行、PonyCar、易开出行、嗨车、神州共享汽车、小二租车、摩范出行、支付宝、微信支付
随着经济的快速发展，人们生活水平的提高，人们出行场景越来越多样化，网约车已成为大众出行的重要选择方式。iiMedia Research(艾媒咨询)数据显示，在打过车的受访网民中有53.6%更偏好于通过网约车的形式打车，每月使用2-3次及以上的受访网民所占比例之和为57.9%，但司机素质和安全问题仍是乘客的主要忧虑。未来，传统出租车将继续深化改革，打车市场竞争将更加多元化，安全保障将成打车出行规范化进程重中之重。
With the rapid development of economy and the improvement of people's living standard, people's travel scenes are becoming more and more diversified, and ride-hailing has become an important choice for mass travel. According to the data of iiMedia Research, 53.6% of the respondents who have taken taxi prefer to take a taxi through the form of ride-hailing, and the sum of the respondents who use it 2-3 times or more every month is 57.9%. However, drivers' quality and safety are still the main concerns of passengers. In the future, traditional taxi will continue to deepen the reform, taxi market competition will be more diversified, security will become a priority in the process of taxi travel standardization. -
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艾媒舆情|2019中国网约车安全状况舆情监测报告
本报告研究涉及企业/品牌/案例：滴滴出行，嘀嗒出行，顺风车，快车，网约车，光明网，新京报，成都日报
2019年11月9日，南京发生一起持刀伤人事件。行凶者和受害者分别为滴滴快车的司机与乘客。近年来，网约车安全事件频发，备受网民关注，南京司机持刀伤人事件发生，又将网约车推到舆论焦点。
On November 9, 2019, a knife wounding occurred in Nanjing. The perpetrators and victims were the drivers and passengers of Didi Express. In recent years, the safety of online car hires has been frequent and attracted the attention of netizens. The incident of Nanjing driver's knife-injury incident has brought online car hire to the focus of public opinion. -
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