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关于“奥迪”的报告
艾媒舆情|3·15舆情专题系列:奥迪“白血病门”舆情监测报告
2019年3月11日,一篇名为《他们都买了奥迪车,他们都得了白血病》的文章在微信朋友圈引起极高关注。文中,有六位自称购买并驾驶奥迪车的车主或车主家属患上了白血病,对此,奥迪回应称,车主患癌与奥迪无必然联系。奥迪已然不是第一次被点名异味问题,作为消费者信赖的知名车企,如果不认真去对待每一位消费者的投诉,奥迪或将再次因“异味”问题深陷舆论漩涡。
On March 11, 2019, an article entitled “They all bought Audi cars, they all got leukemia“ attracted great attention in the circle of Wechat friends. In the article, six owners or family members who claimed to buy and drive an Audi car suffered from leukemia. To this end, Audi responded that the owner's cancer was not necessarily associated with Audi. Audi is not the first time to be named as a problem of odor. As a well-known car company trusted by consumers, if we do not seriously deal with every consumer's complaints, Audi may once again fall into the whirlpool of public opinion because of “odor“.艾媒报告 |2019中国3·15消费者权益调查报告汽车篇
中国汽车行业市场规模大,2018年总销售量达2808万辆,十大主要品牌掌握了89.2%的市场份额。在庞大的市场基础下和新能源汽车迅速崛起的背景下,汽车行业生产与销售过程中暗藏着许多隐患。2018年汽车行业发生了多起负面事件,其中,东风本田“机油门”事件暴露了汽车的质检问题、新能源汽车事件自爆昭示了新能源的安全问题、长城汽车“黑公关”表现了行业的恶性竞争问题。艾媒草莓派调研结果显示,近七成消费者在乘用车使用过程中出现过故障,但仅三成消费者有过维权经历,主要诉求为赔偿。
China's automotive industry market is large, 2018 total sales of 28.08 million vehicles, the top ten major brands have mastered 89.2% of the market share. Under the background of the huge market and the rapid rise of new energy vehicles, there are many hidden dangers in the process of production and sales in the automobile industry. In 2018, there were a number of negative events in the automotive industry, among which, Dongfeng Honda “Machine throttle“ incident exposed the problem of automobile quality inspection, new energy vehicle incident self-explosion shows the safety of new energy, Great Wall Automobile “black public relations“ shows the industry's vicious competition problem. The results of the iiMedia shows that nearly 70% consumers have failed in the use of passenger cars, but only 30% of consumers have had the experience of defending their rights, the main appeal is compensation.