艾媒咨询 | 2025年中国移动支付行业发展状况与用户行为调查数据

在数字化浪潮与金融科技深度融合的推动下，中国移动支付行业近年来取得了令人瞩目的发展成就，成为全球支付领域的重要引领力量。根据全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国移动支付行业发展状况与用户行为调查数据》数据显示，2024年中国移动支付交易规模达到563.7万亿元，未来随着居民收入水平提高和科技的不断进步，未来中国移动支付交易规模还会继续增长。在中国移动支付用户使用过手机支付的主要场景中，大型商超以67.91%的占比成为移动支付用户使用手机支付最多的场景，其次是便利店和餐饮门店，占比分别为66.94%和65.64%。这表明绝大部分用户愿意在线下使用手机支付。在中国移动支付用户手机支付主要使用的账户类型中，支付宝余额以68.23%的高占比位居首位，微信零钱以64.18%的占比紧随其后，排名第二。说明大部分用户习惯方便快捷的交易账户类型。艾媒咨询分析师认为，未来，行业需在保障支付安全的前提下，进一步优化用户体验，拓展跨境支付等新业务领域，推动移动支付服务向智能化、个性化、国际化方向迈进。
Driven by the deep integration of the digital wave and fintech, China's mobile payment industry has achieved remarkable development accomplishments in recent years and has become an important leading force in the global payment field. According to the latest "iiMedia Report | Survey data on the development status and user behavior of China's mobile payment industry in 2025" released by iiMedia Research, a world-leading third-party data mining and analysis institution for the new economy industry, the transaction scale of China's mobile payment reached 563.7 trillion yuan in 2024. In the future, with the increase in residents' income levels and the continuous advancement of technology, the transaction volume of mobile payment in China will continue to grow. Among the main scenarios where mobile payment users in China have used mobile payments, large supermarkets, with a proportion of 67.91%, are the scenarios where mobile payment users use mobile payments the most, followed by convenience stores and restaurants, with proportions of 66.94% and 65.64% respectively. This indicates that the vast majority of users are willing to use mobile payment offline. Among the main account types used by mobile payment users in China for mobile payment, Alipay Balance ranks first with a high proportion of 68.23%, followed closely by wechat Wallet with a proportion of 64.18%, ranking second. It indicates that the majority of users are accustomed to convenient and fast transaction account types. Analysts from iiMedia Research believe that in the future, the industry needs to further optimize user experience under the premise of ensuring payment security, expand new business areas such as cross-border payment, and promote the development of mobile payment services towards intelligence, personalization and internationalization.

艾媒咨询｜2022-2023年中国快递物流行业市场创新与标杆企业运营模式研究报告

调研数据显示，2022年中国消费者使用同城配送品类第一的是商超零售，占比55.4%；其次是鲜花蛋糕和生鲜果蔬，占比51.8%和50.3%。艾媒咨询分析师认为，随着美团、饿了么等加入同城配送行列，竞争将会越来越大。

艾媒咨询｜2022年中国数字货币发展研究报告

在数字经济高速发展的背景下，数字货币是未来最关键的金融基础设施之一，我国出台了相关政策推动数字人民币规模化发展。iiMedia Research（艾媒咨询）调研数据显示，接近五成的受访者认为未来数字货币健康稳步发展，逐渐在市场上流通；44.5%的受访者认为数字人民币将代替移动支付和现金支付。

艾媒咨询|2021年中国春节网络红包专题研究报告

2021年春节期间，各大互联网平台发放红包金额超180亿元，春节网络红包活动“含金量” 再创新高。网络红包活动成为春节重要节目之一，多家平台相继与央视春晚合作，进行品牌推广效应和新户获取。2021年春节，在政策、经济、社会等环境因素的影响下，各大互联网平台爆发网络红包分发混战，抖音率先公布分发20亿网络现金红包，快手、拼多多随后加码红包分发金额。iiMedia Research(艾媒咨询)数据显示，2021年春节期间收到或发送红包的数量有所提升的用户，以及收到或发送红包的金额有所提升的用户均约为五成。参与平台网络红包后，近八成用户选择绑定银行卡;绑定银行卡后，超五成用户没有解绑银行卡的打算。春节网络红包的活动已经成为了各大平台支付业务布局的重要一环。依托于春节网络红包的超高流量以及与支付场景紧密的关联性，平台旨在实现支付业务的有效拉新。
　　During the Spring Festival of 2021, the number of red envelopes issued by major Internet platforms exceeded 18 billion yuan, and the "gold content" of the online red envelope activities during the Spring Festival hit a new high. Online red envelope activities have become one of the important programs of the Spring Festival. Many platforms have cooperated with CCTV Spring Festival Gala to carry out brand promotion effects and new account acquisition. In the Spring Festival of 2021, under the influence of policy, economic, social and other environmental factors, major Internet platforms erupted in online red envelope distribution. Douyin was the first to announce the distribution of 2 billion online cash red envelopes. Kuaishou and Pinduoduo subsequently increased the amount of red envelope distribution. According to data from iiMedia Research, about 50% of the users who received or sent red envelopes during the Spring Festival in 2021, and the number of users who received or sent red envelopes increased. After participating in the platform network red envelopes, nearly 80% of users chose to bind their bank cards; after binding their bank cards, over 50% of users did not intend to unbind their bank cards. The Spring Festival network red envelope activities have become an important part of the payment business layout of major platforms. Relying on the ultra-high traffic of the Spring Festival network red envelopes and the close relevance to the payment scenario, the platform aims to achieve effective innovation of payment services.

艾媒咨询|2020年中美第三方支付行业专题研究报告

本报告研究涉及企业/品牌/案例：支付宝、PayPal、拉卡拉、Square。

中美第三方支付产业主要由转接清算组织、账户侧支付机构、收单侧支付机构以及软硬件供应商构成，产业规模效应明显，部分环节已经形成寡头竞争甚至垄断格局。受制于监管政策以及市场成熟度的影响，中美第三方支付产业在账户侧市场以及收单侧市场的差异尤为明显。技术创新助推移动支付成为市场主流，2019年中美移动支付用户规模分别为7.33亿人和0.64亿人，市场渗透率相差较大。中国移动支付在账户侧市场已经形成寡头存量争夺局面，需要靠扩大场景覆盖以及业务创新来驱动发展；美国移动支付账户侧市场发展较慢仍处于扩张阶段。在收单侧市场，具备长尾效应的中小商户成为中美收单侧支付机构争夺的焦点，围绕支付业务向商户提供一站式支付解决方案是未来趋势。艾媒咨询分析师认为，在全球数字化发展的浪潮中，支付机构的赋能作用以及价值创造能力将进一步提升，尤其在商户服务领域，围绕支付业务打造闭环服务生态具有巨大增长潜力，以Square和拉卡拉为代表的先行者发展前景广阔。

The third-party payment industries in China and in the United States are mainly composed of payment and settlement organizations, account-side payment institutions, acquirer-side payment institutions, and software and hardware suppliers. The industry scale effect is obvious, and oligopoly and even monopoly have appeared in some links of the industry. Due to the influence of regulatory policies and market maturity, the differences between the Chinese and American third-party payment industries in the account-side market and the acquiring-side market are particularly obvious. Technological innovation has promoted mobile payment to become the mainstream of the market. In 2019, the scales of mobile payment users in China and in the United States were 733 million and 64 million, and the market penetration rate is quite different. Oligopoly has already appeared in China's mobile payment in the account-side market, and Chinese market needs to rely on expanding scenario coverage and business innovation to drive development; the US mobile payment account-side market is slow to develop and is still in the expansion stage. In the acquiring-side market, small and medium-sized merchants with long-tail effects have become the focus of competition among Chinese and American acquiring-side payment institutions. It is the future trend to provide merchants with one-stop payment solutions around payment services. iiMedia Consulting analyst believes that in the wave of global digital development, the enabling role and value creation capabilities of payment institutions will be further improved, especially in the field of merchant services. Building a closed-loop service ecosystem around payment businesses has huge growth potential. The pioneers represented by Lakala and Square has broad prospects for development.

艾媒咨询|2020H1中国地摊经济运行监测分析报告

本报告研究涉及企业/国家/地区案例：阿里、腾讯、京东、日本地摊经济、美国地摊经济、欧洲地摊经济、四川地摊经济、南京地摊经济、西安地摊经济。

2020年6月12日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1中国地摊经济运行监测分析报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对地摊经济的发展进行分析，结合中国地摊经济发展的背景和可行性，以及全球典型国家的地摊经济发展经验，对地摊经济发展进行深度分析;更进一步，本报告还结合用户调研对地摊经济的购物、餐饮和娱乐等细分业态进行分析，以此探索未来地摊经济的发展趋势。新冠疫情期间，线下消费行业出现断崖式下跌，增加了失业人群并且加剧了低收入群体的生活困境。在此背景下部分城市开始放宽地摊政策，并取得了一定成果。艾媒咨询分析师认为，地摊经济往往会带来城市形象、交通秩序、产品质量等的问题，并且会对实体店铺带来一定冲击，因此地摊经济的发展需要因城制宜。

According to the survey, as of May 2020, the average annual income of Chinese was RMB 30,000, but the average monthly income of 600 million people was about RMB 1000, and the income and consumption needs of low-income groups were of concern to the community. According to a survey conducted by Ai Media Consulting, China's land stall consumption is mainly under 100 yuan, most of which is under 40 yuan. iiMedia Research believe that the economic threshold of the land stalls is low but there is a certain income-generating potential, both for low-income groups to provide consumer products, but also to help some low-income groups to increase income sources.

艾媒报告|2020年3-4月中国汽车行业运行状况及企业商情月度报告

本报告研究涉及企业/品牌/案例：特斯拉，比亚迪。其他提及企业/品牌:上汽大众,吉利汽车,一汽大众,广汽丰田,北京现代,小鹏汽车,东风日产,通用,福特,长安汽车,金龙客车,轩逸,哈弗H6,五菱宏光,科技出行,小马智行,车好多集团,蔚来汽车,奇瑞汽车,上海通用五菱,北汽集团,凯美瑞,雷凌,朗逸,宝来,卡罗拉,速腾,传祺GS4等


　　2020年4月，中国汽车行业产销量均突破了200万辆，稍高于去年同期水平，其中商用车强、乘用车弱的局面仍较为明显。艾媒咨询分析师认为，国家一系列的宏观调控政策，为对冲疫情影响、稳定经济运行提供了有力保障，特别是积极稳健的货币政策，给地方企业巨大的贷款支持和债务支持，对汽车企业有一定的利好作用。

　　In April 2020, the production and sales volume of China's auto industry exceeded 2 million units, slightly higher than the same period last year. Among them, the situation of strong commercial vehicles and weak passenger vehicles is still more obvious. iiMedia Research believe that a series of national macro-control policies have provided a strong guarantee for hedging the impact of the epidemic and stabilizing economic operation, especially active and stable monetary policies, which provide huge loan support and debt support for local enterprises Has a certain positive effect.

艾媒报告|2020H1中国酒店行业运行数据监测及标杆企业品牌研究报告

本报告研究涉及企业/品牌/案例：锦江酒店，全季酒店，OYO酒店，你好酒店，途家民宿，爱彼迎。
其他提及企业/品牌：华住酒店集团，维也纳酒店，盒子空间，轻住酒店，我寓，携程，飞猪，美团，支付宝，微信，腾讯旅游，大众点评，小猪，木鸟，马蜂窝，海友酒店，如家，宜尚酒店，桔子精选等。

2020年4月30日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1中国酒店行业运行数据监测及标杆企业品牌研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对高端、中端、单体酒店和民宿等各类中国酒店行业进行全面分析，对锦江、全季、OYO、途家等品牌进行典型案例解读，以此分析直播电商的产品特性以及品牌方的发展趋势，判断2020-2021年中国酒店行业的发展趋势。受到本次疫情影响，中国酒店行业面临巨大危机，中端酒店体现了较好的灵活抗压能力，在未来的酒店消费升级市场中将具有一定的优势。而在疫情影响下，单体酒店、民宿营收严重下滑，行业或将面临重新洗牌。

Data show that in 2019, the number of domestic tourists in China increased by 8.40% year-on-year to 6,006 million. However, the new crown outbreak in 2020 will end the trend of hotel revenue growth and have a huge impact on the hospitality industry. Data show that in the first quarter of 2020, the entire hotel industry has been hit hard, the long-held small and medium-sized hotels will suffer a more severe impact.

艾媒报告|2019中国移动支付市场研究报告

本报告研究涉及企业/品牌/案例：支付宝,微信支付,苏宁支付；其他提及企业/品牌：拉卡拉,中国银行,工商银行,中国农行,中国建行,招商银行,交通银行,中国邮政储蓄银行,平安银行,刷脸支付

iiMedia Research(艾媒咨询)数据显示，中国移动支付交易规模在2019年第三季度已经达到252.2万亿元，用户规模在年底预计超过7.3亿人，覆盖更多层级的用户，全国普及程度持续提高。中国移动支付行业正在往标准化和规范化发展，市场竞争加剧。随着人脸技术的成熟，刷脸支付加快普及，iiMedia Research(艾媒咨询)数据显示，预计到2019年刷脸支付用户规模将会达到1.18亿人。未来移动支付行业会更加规范化，市场逐渐下沉，细分化的支付场景和多元盈利模式将会成为移动支付行业新的发展入口。

As the data of iiMedia Research showed, the scale of China's mobile payment transactions has reached 252.2 trillion yuan in the third quarter of 2019, and the number of users is expected to exceed 730 million by the end of the year. The popularity of mobile payment in China is increasing and covering more levels of users. China's mobile payment industry is becoming more standardized, and market competition is intensifying. With the development of face perception technology, the popularity of face payment has increased, according to iiMedia Research by 2019, the number of face brush payment users will reach 118 million. In the future, the mobile payment industry will become more standardized and go towards to the market sinking. Segmented payment scenarios and diversified profit models will become the new development opporunity of the mobile payment industry.

艾媒报告|2019-2020年中国新零售产业研究报告

本报告研究涉及企业/品牌/案例：宝贝格子，盒马鲜生，瑞幸咖啡；其他提及企业/品牌：永辉超市，苏宁易购，华润万家，沃尔玛，每日优鲜，天虹，居然之家，支付宝，京东支付，京东物流，日日顺，顺丰速运，圆通速递，拼多多，云集，贝店，活动行，恰克，淘宝直播，启博软件，京喜，阿里巴巴，聚划算，小红书，洋码头，什么值得买，花生日记，淘集集，万色城，微信，抖音，快手，天猫，云闪付

数据显示，中国社会消费品零售规模稳步增长，2019年达到41.2万亿元。网络零售额占比也不断上升，2019年网络零售额达到10.6万亿元，占社会消费品零售总额25.7%。在消费升级和新兴技术推动下，新零售产业蓬勃发展，万亿市场规模加速形成。当前，新零售产业线上线下加速融合，新式营销层出不穷，整体呈现全渠道、数字化、社群化等特点。由数据、供应链、物流、支付、金融组成的新零售生态系统不断完善，促使面向细分人群、细分品类、细分市场的多种新零售业态快速发展，随之涌现出一批较具发展潜力的新零售标杆企业。艾媒咨询分析师认为，新零售挑战与机遇并存。短期，互联网人口增长红利趋尽，行业竞争日趋激烈，对新零售产业链上下游玩家提出更高要求，考验营销能力、精细化运营能力；长期，借助5G、大数据、人工智能等新兴信息技术手段，新老零售企业将被赋予更多能力，产业整体效率有望大幅提升，市场规模也将加速扩大。

Data show that the retail scale of China's social consumer goods has steadily increased, reaching 41.2 trillion yuan in 2019. The proportion of online retail sales has also continued to rise. In 2019, online retail sales reached 10.6 trillion yuan, accounting for 25.7% of total retail sales of consumer goods. Driven by consumption upgrades and emerging technologies, the new retail industry is booming, and the trillion-dollar market is accelerating. At present, the new retail industry is accelerating the integration of online and offline, new marketing is emerging endlessly, and the overall characteristics of omnichannel, digitalization, and community are presented. The new retail ecosystem consisting of data, supply chain, logistics, payment, and finance has been continuously improved, prompting the rapid development of a variety of new retail formats for segments, categories, and markets, and a number of more new retail benchmarking company with development potential. iiMedia Consulting analysts believe that new retail challenges and opportunities coexist. In the short term, the dividends of the growth of the Internet population are exhausting, and competition in the industry is becoming increasingly fierce. It places higher requirements on upstream and downstream players in the new retail industry chain to test marketing capabilities and refined operation capabilities. In the long term, it will use emerging information technologies such as 5G, big data, and artificial intelligence Means, new and old retail companies will be given more capabilities, the overall efficiency of the industry is expected to increase significantly, and the market size will also accelerate.