艾媒舆情|2020年315电商服务平台消费者投诉事件盘点

本报告研究涉及企业/品牌/案例：淘集集“爆雷”，商家集体维权事件；李佳琦直播带货“大闸蟹”事件；海豚家“一夜爆红”事件；唯品会网络服务“合同纠纷”事件
其他提及企业/品牌：“每日优鲜”；“丝芙兰”；“有赞”

电商投诉的增加对电子商务的发展具有促进作用。一方面，投诉的增多势必会引起市场监管部门的重视，由此促使电商企业在发展过程中更重视合规经营，使行业运行更加规范化。另一方面，电商企业只有不断完善公司治理、着力提升业务质量，才能走得更加平稳和长久，电商行业的发展也才会真正焕发蓬勃生机。

The increase of e-commerce complaints can promote the development of e-commerce. On the one hand, the increase of complaints is bound to attract the attention of the market supervision department, which makes e-commerce enterprises pay more attention to compliance management in the development process, and make the industry operation more standardized. On the other hand, only by constantly improving corporate governance and improving business quality, can e-commerce enterprises go more smoothly and for a long time, and the development of e-commerce industry will really glow with vitality.

艾媒咨询|2021年9-10月中国直播电商行业运行数据监测双月报告

本报告涉及的案例/品牌/企业：无忧传媒，大禹网络，OST传媒

直播电商行业发展迅猛，规模也在不断增加，直播电商为当地带来了就业机会和脱贫机遇。各地地方政府积极鼓励并发展直播电商，强调直播电商带动经济发展的作用，并制定相关政策予以支持。值得注意的是。2021年1-10月末间，各大品牌和商家不断创新直播形式来吸引消费者。艾媒咨询分析师认为，创新直播形式能够提升品牌知名度，但是过于娱乐化容易让消费者忽略产品的存在，不利于消费者转化。
The live broadcast e-commerce industry is developing rapidly and its scale is also increasing. The live broadcast e-commerce has brought employment opportunities and poverty alleviation opportunities to the local people. Local governments actively encourage and develop live e-commerce, emphasize the role of live e-commerce in driving economic development, and formulate relevant policies to support it. It is worth noting that. From January to the end of October 2021, major brands and businesses continue to innovate live broadcasting forms to attract consumers. AI media consulting analysts believe that the innovative live broadcasting form can improve brand awareness, but too entertainment is easy for consumers to ignore the existence of products, which is not conducive to consumer transformation.

艾媒舆情 | 2023年“慕思与辛巴决裂”事件舆情监测报告

近期，“慕思与辛巴决裂”相关话题在网络上引发了网民的广泛讨论，大量网民就这一话题表达了自己的观点。随着事件的发酵，慕思主动暂停了另一款慕思床垫的后续带货。随后，辛巴的抖音账号被平台封禁，原因显示“违反《抖音社区自律公约》”，封禁时长未知。

佳通轮胎股份有限公司2021年第三季度报告

艾媒咨询|2020年5-6月中国直播电商行业运行数据监测双月报告

本报告研究涉及企业/品牌/案例：宸帆、构美、纳斯。

2020年618购物节期间，各电商平台战绩再创新高。艾媒咨询分析师认为，直播电商引领618购物节消费狂潮，淘宝直播凭借其线上平台与头部主播的流量资源，在直播电商行业居于领先地位，但是随着越来越多的平台的入局，直播电商行业竞争越发激烈。

During the 2020 618 Shopping Festival, the e-commerce platforms recorded a new high. iiMedia Research believes that live e-commerce led the 618 shopping festival consumption frenzy, Taobao live with its online platform and head anchor traffic resources, in the live e-commerce industry in the leading position, but with more and more platforms into the market, live e-commerce industry competition is becoming more intense.

云南健之佳健康连锁店股份有限公司2021年第三季度报告

奥特佳：2021年第三季度报告

艾媒咨询｜2021年11-12月中国直播电商行业运行数据监测双月报

本报告涉及的案例/品牌/企业：热度传媒、引力传媒、蜂群文化

随着各地政府直播电商扶持政策、直播电商基地打造和直播电商人才培养措施的落地，直播电商发展将迎来普及化大发展，低价策略也将在竞争激烈的直播电商市场中步入常态化，消费者无需过度集中于节日大促期间购物，消费行为将回归理性，大促热度或将有所降温。此外，在政策监管逐渐加强的情况下，一些既有头部主播也纷纷开始自我整改与调试。中小主播和品牌获得了更多的发展机会，将可能出现新主播在MCN机构、直播运营机构和新型直播平台等的加持下迅速崛起走红，进入头部席位。
With the implementation of local governments' support policies for live e-commerce, the construction of live e-commerce bases and the training measures for live e-commerce talents, the development of live e-commerce will usher in the great development of popularization, and the low price strategy will become normal in the highly competitive live e-commerce market. Consumers do not need to focus too much on shopping during the festival promotion, and their consumption behavior will return to rationality, Large heat promotion may cool down. In addition, with the gradual strengthening of policy supervision, some existing head anchors have also begun self rectification and debugging. Small and medium-sized anchors and brands have gained more development opportunities, and new anchors may emerge. With the support of MCN institutions, live broadcasting operators and new live broadcasting platforms, they will rise rapidly and become popular and enter the head seat.

佳禾食品工业股份有限公司2021年第三季度报告

保立佳：2021年第三季度报告