艾媒舆情|2020年315电商服务平台消费者投诉事件盘点

本报告研究涉及企业/品牌/案例：淘集集“爆雷”，商家集体维权事件；李佳琦直播带货“大闸蟹”事件；海豚家“一夜爆红”事件；唯品会网络服务“合同纠纷”事件
其他提及企业/品牌：“每日优鲜”；“丝芙兰”；“有赞”

电商投诉的增加对电子商务的发展具有促进作用。一方面，投诉的增多势必会引起市场监管部门的重视，由此促使电商企业在发展过程中更重视合规经营，使行业运行更加规范化。另一方面，电商企业只有不断完善公司治理、着力提升业务质量，才能走得更加平稳和长久，电商行业的发展也才会真正焕发蓬勃生机。

The increase of e-commerce complaints can promote the development of e-commerce. On the one hand, the increase of complaints is bound to attract the attention of the market supervision department, which makes e-commerce enterprises pay more attention to compliance management in the development process, and make the industry operation more standardized. On the other hand, only by constantly improving corporate governance and improving business quality, can e-commerce enterprises go more smoothly and for a long time, and the development of e-commerce industry will really glow with vitality.

艾媒咨询|2021年9-10月中国直播电商行业运行数据监测双月报告

本报告涉及的案例/品牌/企业：无忧传媒，大禹网络，OST传媒

直播电商行业发展迅猛，规模也在不断增加，直播电商为当地带来了就业机会和脱贫机遇。各地地方政府积极鼓励并发展直播电商，强调直播电商带动经济发展的作用，并制定相关政策予以支持。值得注意的是。2021年1-10月末间，各大品牌和商家不断创新直播形式来吸引消费者。艾媒咨询分析师认为，创新直播形式能够提升品牌知名度，但是过于娱乐化容易让消费者忽略产品的存在，不利于消费者转化。
The live broadcast e-commerce industry is developing rapidly and its scale is also increasing. The live broadcast e-commerce has brought employment opportunities and poverty alleviation opportunities to the local people. Local governments actively encourage and develop live e-commerce, emphasize the role of live e-commerce in driving economic development, and formulate relevant policies to support it. It is worth noting that. From January to the end of October 2021, major brands and businesses continue to innovate live broadcasting forms to attract consumers. AI media consulting analysts believe that the innovative live broadcasting form can improve brand awareness, but too entertainment is easy for consumers to ignore the existence of products, which is not conducive to consumer transformation.

艾媒舆情 | 2023年“慕思与辛巴决裂”事件舆情监测报告

近期，“慕思与辛巴决裂”相关话题在网络上引发了网民的广泛讨论，大量网民就这一话题表达了自己的观点。随着事件的发酵，慕思主动暂停了另一款慕思床垫的后续带货。随后，辛巴的抖音账号被平台封禁，原因显示“违反《抖音社区自律公约》”，封禁时长未知。

艾媒咨询｜2021年11-12月中国直播电商行业运行数据监测双月报

本报告涉及的案例/品牌/企业：热度传媒、引力传媒、蜂群文化

随着各地政府直播电商扶持政策、直播电商基地打造和直播电商人才培养措施的落地，直播电商发展将迎来普及化大发展，低价策略也将在竞争激烈的直播电商市场中步入常态化，消费者无需过度集中于节日大促期间购物，消费行为将回归理性，大促热度或将有所降温。此外，在政策监管逐渐加强的情况下，一些既有头部主播也纷纷开始自我整改与调试。中小主播和品牌获得了更多的发展机会，将可能出现新主播在MCN机构、直播运营机构和新型直播平台等的加持下迅速崛起走红，进入头部席位。
With the implementation of local governments' support policies for live e-commerce, the construction of live e-commerce bases and the training measures for live e-commerce talents, the development of live e-commerce will usher in the great development of popularization, and the low price strategy will become normal in the highly competitive live e-commerce market. Consumers do not need to focus too much on shopping during the festival promotion, and their consumption behavior will return to rationality, Large heat promotion may cool down. In addition, with the gradual strengthening of policy supervision, some existing head anchors have also begun self rectification and debugging. Small and medium-sized anchors and brands have gained more development opportunities, and new anchors may emerge. With the support of MCN institutions, live broadcasting operators and new live broadcasting platforms, they will rise rapidly and become popular and enter the head seat.

艾媒报告|2020Q1中国在线直播行业专题研究报告

本报告研究涉及企业/品牌/案例：虎牙直播，快手直播，KK直播。
其他提及企业/品牌：斗鱼直播，战旗直播，触手直播，龙珠直播，企鹅电竞，蘑菇街，淘宝直播，目睹直播，盟主直播，好视通，映客直播，花椒直播，NOW直播，一直播，酷狗直播，YY直播，抖音，快手。

iiMedia Research(艾媒咨询)数据显示，中国在线直播行业整体保持稳定提升、深耕存量的发展态势，预计在线直播行业用户群体将于2020年达到5.26亿人。经历秀场直播、游戏直播、短视频直播三个发展阶段后，在线直播行业目前进入以电商直播为主，多维发展、多强并行的成熟阶段。疫情期间，用户需求激增、观看习惯养成； “直播+”模式的“破圈”动态进一步提高直播行业关注度，直播正快速向医疗、教育、协同办公等多领域渗透，逐步成为企业的常态化传播沟通工具。同时，直播形式的时效性、可视化、互动性特点使其成为疫情期间资讯传播的重要媒介；各直播平台积极抗“疫”、传播正能量、践行企业责任的活动得到用户的普遍认可，实现直播的社会价值。艾媒分析师认为，大数据、高流量、多渠道等优势使直播与消费场景、商业模式、公益渠道相结合，实现传统行业的转型发展。随着5G商用、VR/AR技术的发展提供技术支持，在线直播行业旨在实现更大的商业潜力与社会价值。

According to the statistics of iiMedia Research, Chinese online streaming industry has develped into steady, stock-focused stage, the user scale is expected to reach 5.26 billion in 2020. Gone through the show streaming, game live, and short-video live, online streaming industry concentrates on E-commerce streaming, shaping into the diverse, mature pattern. During the COV-19 period, user demand soars, more groups have grown the watching behaviors into the habits; the heated movements combined with “Online Streaming Plus” mode raised up the attention. Online streaming embarks on cooperation with medication, education, co-working etc. professional fields, becoming common tools for enterprises to communication and collaboration. Meanwhile, the features like timing, visualized, interactive of online streaming grow it into the significant medias for information spreading. The charitable anti-virus activities promoted by platforms gained recognized by the users as well, achieving the social value of online streaming. iiMedia consulting analyst believes that, big data, high volume, and multi-channel etc. advantages contribute to the combination with consumption pattern, business model and charitable platforms, motivating the traditional industries to digitalized transformation. As the 5G, VR/AR technology support, online streaming platform aims to achieve greater business potential and social value.

艾媒咨询|2020年5-6月中国直播电商行业运行数据监测双月报告

本报告研究涉及企业/品牌/案例：宸帆、构美、纳斯。

2020年618购物节期间，各电商平台战绩再创新高。艾媒咨询分析师认为，直播电商引领618购物节消费狂潮，淘宝直播凭借其线上平台与头部主播的流量资源，在直播电商行业居于领先地位，但是随着越来越多的平台的入局，直播电商行业竞争越发激烈。

During the 2020 618 Shopping Festival, the e-commerce platforms recorded a new high. iiMedia Research believes that live e-commerce led the 618 shopping festival consumption frenzy, Taobao live with its online platform and head anchor traffic resources, in the live e-commerce industry in the leading position, but with more and more platforms into the market, live e-commerce industry competition is becoming more intense.

艾媒咨询|2020年9-10月中国直播电商行业运行数据监测双月报告

本报告研究涉及企业/品牌/案例：蚊子会、头条易、遥望网络。

10月中旬开始，随着线上购物节“双11”的临近，各主要平台竞相开启各式各样的预热活动，直播电商网络热度逐渐回升。2020年10月，直播电商总观看次数达到249.09亿次，同比增长1.48%;开播主播总数11.44万人，其中店铺主播占比依旧最大，而达人主播数量则从8月份的0.69万家降低到10月的0.49万家，占比33%。艾媒咨询分析师认为，随着直播电商不再只是粗放型低价促销，而逐渐走向垂直化和精细化，直播电商行业将逐步朝向规范化方向发展。

From the middle of October, with the approach of online Shopping Festival "double 11" , major platforms are competing to open a variety of warm-up activities, live e-commerce network fever gradually pick up. In October 2020,24.909 billion views were viewed by direct-broadcast merchants, up 1.48 percent year-on-year. Of the 114,400 anchorpersons on-air, store anchorpersons still accounted for the largest share, the number of "the voice" hosts dropped from 6,900 in August to 4,900 in October, accounting for 33 percent of the total. Ai Media consulting analysts believe that with the direct broadcast e-commerce is no longer just extensive low-price promotions, but gradually move to the vertical and refined, the direct broadcast e-commerce industry will gradually move to the direction of standardization.

艾媒咨询|2021年1-2月中国直播电商行业运行数据监测双月报

本报告研究涉及企业/品牌/案例：淘宝，抖音，快手，新浪微博，支付宝，微信，字节跳动，小红书，B站，青藤文化，宸帆电商，绫致集团，优衣库。

直播电商平台秉承“春节不打烊”的原则，设置了众多活动吸引用户，推动提升春节销售成绩。其中，淘宝直播网上年货节累计销量超过83万单，抖音年货节期间累计成交额超过200亿元，小红书春节期间激发超100万人下单购物。以小红书为例，2021年春节7天，小红书美妆直播带货护肤类商品预估销售额超过3000万元，身体护理类商品预估销售额超过600万元。可见，春节等假期已经成为消费者购物的小高峰，因而商家可以在女神节等重点节日进行发力，通过直播电商等途径辅加促销活动，提高产品销售转化。
The major live e-commerce platforms adhere to the principle of "Spring Festival is not closed", set up many activities to attract users and promote the promotion of Spring Festival sales performance. Tiktok special purchases for the Spring Festival online Festival, which special purchases for the Spring Festival, were over 830 thousand yuan, and the total turnover of Taobao's online shopping festival was over 20 billion. The total volume of the annual sales volume exceeded 20 billion yuan. Take xiaohongshu as an example. During the Spring Festival in 2021, the estimated sales of skin care products and body care products will exceed 30 million yuan and 6 million yuan respectively. It can be seen that the Spring Festival and other holidays have become a small peak for consumers' shopping, so businesses can make efforts in key festivals such as goddess Festival, and through live e-commerce and other channels, add promotion activities to improve the sales transformation of products.

艾媒咨询|2020年7-8月中国直播电商行业运行数据监测双月报告

本报告研究涉及企业/品牌/案例：新片场、青藤文化、蜂群文化。

随着直播电商的爆红，全国各地对直播电商产业的扶持政策也越来越多。直播电商通过创新商业新模式推动城市经济的高质量发展，同时创造更多的新就业。然而，直播中出现的吃播现象引起舆论关注，在央视新闻在节目中批评有些大胃王吃播时存在浪费严重的现象的背景下，各大直播平台也纷纷做出回应，将加强对美食直播内容的审核。

With the popularity of live e-commerce, there are more and more supportive policies for the live e-commerce industry across the country. Live e-commerce promotes the high-quality development of the urban economy through innovative new business models, while creating more new jobs. However, the phenomenon of eating and broadcasting in the live broadcast has attracted public attention. In the context of CCTV News criticizing some big stomachs in the program for serious waste when eating and broadcasting, major live broadcast platforms have also responded and will strengthen their food Review of live content.

艾媒报告|2020-2021中国 MCN产业运行大数据监测及趋势研究报告

本报告研究涉及企业/品牌/案例：星期六,极米传媒科技,天龙集团,引力传媒,日出东方,元隆雅图,国旅联合,美盛文化,网达软件,粤传媒,中广天择,黑芝麻,中昌数据,拉芳家化,日播时尚,天创时尚,芒果超媒,安奈儿,南极电商,电声股份,搜于特,沉浸文化,大鹅文化,婉锐(上海)电子商务,网星梦工厂,杭州微念科技,灰斑马,彦祖文化,小象互娱,五月美妆,泰洋川禾,光风霁月,papitube,薇娅,李佳琦,李子柒,办公室小野,张大奕,毒角SHOW,吴佳煜,幸猴儿,留几手,张雪峰老师,Papi酱,祝晓晗,花一村,快递员吴彦祖,米未传媒,微博,微信,今日头条,抖音,网易,火山小视频,西瓜视频,快手,易车,汽车之家,bilibili,马蜂窝,小红书,京东,淘宝,蘑菇街，楼氏传播，蜂群传媒，陌陌，爱奇艺，虎牙直播，斗鱼直播，大禹，青藤文化，二更,新片场,三感 video,罐头视频,小题影视,洋葱视频,末那传媒,橘子娱乐,飞博共创,杭州宸帆,如涵控股,美嗖文化,达人说,美 ONE,军武科技,有狐文化,鹿角熊,无忧传媒,星匠联盟,贝壳视频,灵魂有香气的女子,日日煮,十二栋文化,震惊文化,吾皇的白茶,幕星社,Drama TV,YouTube等

2020年1月22日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020-2021年中国MCN产业运行大数据监测及趋势研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对中国MCN产业的发展现状、产业链细分领域以及MCN业态细分领域进行深度分析，并且以如涵控股、美ONE等具有影响力的MCN公司作为典型进行商情分析，深入探究运行模式和发展趋势。2018年有59.3%的MCN完成过融资，其中半数以上融资轮次集中在A轮(28.6%)和天使轮(23.8%)，行业融资类型以早期轮次为主，MCN商业模式仍处于成长期。艾媒咨询分析师认为，MCN机构商业变现形式单一、红人孵化机制不成熟、内容同质化、行业版权保护意识薄弱、负面舆情多等成为中国MCN产业发展面临的主要难题与挑战。未来，中国MCN将要进一步加强行业监管力度、融入互联网行业新兴技术、继续深耕内容垂直行业，同时积极开拓国外市场。

On January 22, 2020, iiMedia Research, a world-renowned third-party data mining and analysis agency for the new economy industry, released the“Research Report on Big Data Monitoring and Trends of China's MCN Industry Operation 2020-2021”.In 2018, 59.3% of MCNs completed financing, of which more than half of the financing rounds were concentrated in round A (28.6%) and angel rounds (23.8%). The type of industry financing was mainly in early rounds, and the MCN business model is still in its growth stage . Ai Media Consulting analysts believe that the single form of commercial realization of MCN institutions, the immature incubation mechanism of reds, the homogeneity of content, the weak awareness of copyright protection in the industry, and the negative public opinion have become the main problems and challenges facing the development of China's MCN industry. In the future, China's MCN will further strengthen industry supervision, integrate emerging technologies in the Internet industry, continue to cultivate vertical content industries, and actively explore foreign markets.