艾媒报告|2019年中国网民年货购买行为调查

iiMedia Research（艾媒咨询）数据显示，在春节的活动安排上，安排和家人团聚比例最高（77.8%），其他较多是安排与朋友聚会（54.5%），以及安排探亲（44.4%）。网民最喜欢购买休闲零食作为年货，同时“洋年货”的消费也在逐年增加，华南华北地区的网民最喜欢海淘，而最受青睐的产地是美国。

With the improvement of people's consumption level, the significance of the Spring Festival holiday for the Chinese people is slowly changing. According to iiMedia Research,the activities of Chinese people in the Spring Festival are increasingly diversified. Nearly 80% of netizens said that it is most important to reunite with their families. Among them, because the generation after 80s wander in different places, family reunion became the most important significance of the Spring Festival. In addition, going out on vacation, self-improvement, overtime, blind date, volunteering, etc. have also become one of the main activities of the Spring Festival. In addition, the concept of new year goods has become more and more generalized with the change of social concept, but the traditional meaning of traditional Chinese is still the most valued. In the traditional activities of the New Year, the Chinese people pay the highest attention to the New Year's dinner, accounting for 57.6%.In addition,stick red couplet, cleaning, watch the Spring Festival Gala, New Year's greetings, etc. are still considered to be the must-do activities of the Spring Festival. iiMedia Research analysts believe that the essence of the New Year is a culture, and the presentation of the Spring Festival atmosphere requires a carrier. The activities such as sticking red couplet and New Year's Eve dinner are the carriers of the annual taste. In addition, driven by the rapid development of cross-border e-commerce and the upgrading of national consumption power, do Spring Festival shopping overseas has gradually become a new favorite way of Chinese people due to its high quality and rich variety.

艾媒咨询|2020上半年中国导购电商行业研究报告

本报告研究涉及企业/品牌/案例：55海淘、什么值得买、蘑菇街。

iiMedia Research(艾媒咨询)数据显示，2019年中国导购电商用户规模为3.45亿人，预计2020年将增至3.81亿人，对比移动电商近8亿人的用户规模，导购电商用户渗透率仍有上升空间。伴随着鼓励消费政策的陆续出台、商品种类的迅速更新换代与信息流的爆发性增长，消费者对于导购电商的需求逐渐增加。iiMedia Research(艾媒咨询)数据显示，目前近七成消费者网购时使用导购平台，平台用户对海淘导购等垂直细分平台存在一定需求。艾媒咨询分析师认为，供需双方的变化加速“人货场”重构，随之而来的是流量争夺加剧、消费便利性、品质化需求提升。导购电商平台作为连通商家和消费者的纽带，既能够帮助商家导流获客，还能为消费者提供便利，在电商渠道竞争加剧的情况下，其双向服务价值将进一步提升。

According to data from iiMedia Research, the number of users of guide e-commerce in China was 345 million in 2019, which is expected to increase to 381 million in 2020. Compared with the number of users of nearly 800 million in mobile e-commerce, the penetration rate of guide e-commerce still has room to rise. With the introduction of policies to encourage consumption, the rapid upgrading of commodity types and the explosive growth of information flow, consumers' demand for e-commerce shopping guides is increasing gradually. As the data of iiMedia Research showed， nearly 70% of consumers currently use the shopping guide platform for online shopping. Platform users have a certain demand for overseas online shopping guide and other vertical subdivided platforms. iiMedia consulting analysts believe that changes in the supply and demand sides accelerate the restructuring of "people's freight yard", followed by intensified traffic competition, consumption convenience, quality demand. E-commerce shopping guide platform, as a link connecting merchants and consumers, can not only help merchants to attract customers, but also provide convenience for consumers. In the case of intensified competition of e-commerce channels, its two-way service value will be further enhanced.

艾媒报告 |2019中国进口食品电商热销品类剖析及行业发展报告

本报告研究涉及企业/品牌：阿里巴巴、天猫、京东、苏宁易购、网易考拉、food2china、洋码头、顺丰速递、申通速递、圆通速递、中通速递、韵达速递、雀巢、费列罗、乐天、卡乐比、爱他美、德运、依云、百事、卡夫亨氏、达能、亿滋国际、可口可乐、桂格。

利好政策、消费升级驱动下，中国进口食品电商产业快速发展，2017年进口食品占进口商品比例升至6.8%，中国跨境电商零售进口渗透率从2014年的1.6%迅速攀升至2017年的10.2%，跨境电商进口消费者人数在2015-2017年之间增长10倍，进口食品品牌及种类不断丰富，其中休闲食品最受欢迎。iiMedia Research（艾媒咨询）数据显示，通过电商平台购买进口食品的人占据全部消费者的74.2%，53.5%消费者认为品质为选购进口食品时考虑的第一要素。艾媒咨询分析师认为未来进口食品市场会下沉至三四线城市，电商平台将成为进口食品选购的主要渠道。

Driven by favorable policies and consumption upgrading, China's imported food e-commerce industry has developed rapidly, with the proportion of imported food rising to 6.8% in 2017. China's cross-border e-commerce retail import penetration rate has risen rapidly from 1.6% in 2014 to 10.2% in 2017. The number of cross-border e-commerce import consumers has increased 10 times between 2015 and 2017, and the brand and category of imported food are constantly enriched, including leisure. Food is the most popular. According to iiMedia Research, 74.2% of all consumers buy imported food through commercial platforms, and 53.5% of consumers consider quality as the first factor to be considered when choosing imported food. Ai Media Consulting Analysts believe that the future imported food market will sink to the third and fourth tier cities, e-commerce platform will become the main channel for imported food purchase.

艾媒舆情|2020年315电商服务平台消费者投诉事件盘点

本报告研究涉及企业/品牌/案例：淘集集“爆雷”，商家集体维权事件；李佳琦直播带货“大闸蟹”事件；海豚家“一夜爆红”事件；唯品会网络服务“合同纠纷”事件
其他提及企业/品牌：“每日优鲜”；“丝芙兰”；“有赞”

电商投诉的增加对电子商务的发展具有促进作用。一方面，投诉的增多势必会引起市场监管部门的重视，由此促使电商企业在发展过程中更重视合规经营，使行业运行更加规范化。另一方面，电商企业只有不断完善公司治理、着力提升业务质量，才能走得更加平稳和长久，电商行业的发展也才会真正焕发蓬勃生机。

The increase of e-commerce complaints can promote the development of e-commerce. On the one hand, the increase of complaints is bound to attract the attention of the market supervision department, which makes e-commerce enterprises pay more attention to compliance management in the development process, and make the industry operation more standardized. On the other hand, only by constantly improving corporate governance and improving business quality, can e-commerce enterprises go more smoothly and for a long time, and the development of e-commerce industry will really glow with vitality.

艾媒报告 | 2018-2019中国跨境电商市场研究报告

本报告研究涉及企业/品牌包括:eBay、MercadoLibre、亚马逊、全球速卖通、网易考拉、万科物流、小红书、唯品会、海囤全球、天猫国际、京东、苏宁、阿里巴巴、蜜芽、洋码头、达令、淘宝网、支付宝、微信支付、顺丰菜鸟网络

2018年以来，跨境电商行业迎来利好，进博会及相关政策出台促进行业发展。iiMedia Research(艾媒咨询)数据显示，2018年中国跨境电商交易规模达到9.1万亿元，用户规模超1亿。随着中国消费者购买力提升，消费升级的情况下，个性化、高品质的消费需求突显，海外留学、海外旅游、海外文化输入等都为新一代海淘创造了文化环境。iiMedia Research(艾媒咨询)数据显示，2018年，30.7%海淘用户因海外商品质量好而选择海淘，比2018上半年增长了7.8%，超五成用户每月购物一次。艾媒咨询分析师认为，质量越来越受到海淘用户重视，用户对高品质的跨境电商需求逐渐增加，同时高频次海淘购物为跨境电商企业带来更多发展机遇。

Since 2018, the Cross-Border E-Commerce industry has witnessed good results. China International Import Expo and related policies have been introduced to promote the development of the industry. As the data of iiMedia Research showed, the scale of Cross-Border E-Commerce industry transactions in China reached 9.1 trillion yuan in 2018, and the scale of users exceeded 100 million. With the increasing purchasing power of Chinese consumers, huge domestic demand occurs in Cross-Border E-Commerce market. As the data of iiMedia Research data showed, more than 50% of the interviewed users shop once a month, and high-frequency shopping in overseas more development opportunities for Cross-Border Commerce enterprises.

艾媒咨询|2020年中国跨境电商供应链专题研究报告

本报告研究涉及企业/品牌/案例：阿里巴巴1688、行云全球汇、海带。

随着跨境电商产业的发展壮大，跨境电商供应链服务需求也随之增加。尽管疫情有短暂影响，但是在经济复苏和消费升级的长期趋势下，跨境电商市场整体依然处在上升通道。iiMedia Research(艾媒咨询)预计2020年中国海淘用户规模将达到1.58亿人，2021年进口跨境电商市预计将突破3万亿元。

With the development of the cross-border e-commerce industry, the demand for cross-border e-commerce supply chain services has also increased. Despite the short-term impact of the epidemic, under the long-term trend of economic recovery and consumption upgrades, the overall cross-border e-commerce market is still on an upward path. iiMedia Research predicts that by 2020, the scale of China's overseas online shopping users will reach 158 million, and the imported cross-border e-commerce market is expected to exceed 3 trillion yuan in 2021.

艾媒咨询|2020上半年中国跨境电商行业趋势研究报告

本报告研究涉及企业/品牌/案例：行云全球汇、奥买家。

2020年上半年，受疫情影响，整体跨境电商交易在商品端、物流端等方面都收到较大影响，但是欧美等主要市场的消费格局转变以及一系列利于跨境电商发展的政策落地也推动了中国跨境电商进出口的发展，2020上半年中国通过海关跨境电商管理平台进出口增长26.2%，预计2020年底中国跨境电商交易规模将达到10.3万亿元。当前，年轻的消费群体日渐崛起，其消费潜力不断被挖掘和释放。iiMedia Research(艾媒咨询)数据显示，对于受访的跨境消费年轻人群来说，热衷新潮流、尝试新的消费体验成为其进行跨境消费的主要原因，近六成用户最看重的因素是商品质量。未来，更加符合年轻用户消费需求、文化价值的，集社交互动、内容营销、多端渠道于一体的场景化跨境电商消费将成为新趋势。

In the first half of 2020, affected by the epidemic, overall cross-border e-commerce transactions have been greatly affected in terms of commodities and logistics. However, the changes in consumption patterns in major markets such as Europe and the United States and the implementation of a series of policies conducive to the development of cross-border e-commerce have also promoted the development of China’s cross-border e-commerce import and export. In the first half of 2020, China's imports and exports through the customs cross-border e-commerce management platform increased by 26.2%. It is expected that the scale of China's cross-border e-commerce transactions will reach 10.3 trillion yuan by the end of 2020. At present, young consumer groups’ consumption potential is constantly being tapped and released. As the data of iiMedia Research showed, for the young cross-border consumer groups interviewed, enthusiasm for new trends and trying new consumer experiences has become the main reason for their cross-border consumption. And nearly 60% of them value product quality the most. In the future, scenario-based cross-border e-commerce consumption that integrates social interaction, content marketing, and multiple channels will become a new trend that is more in line with the consumption needs and cultural values of young users.

艾媒报告|2019中国跨境电商发展趋势专题研究报告

本报告研究涉及企业/品牌/案例：阿里巴巴，环球资源，全球速卖通，敦煌网，天猫国际，奥买家，考拉海购，小红书，苏宁国际，考拉工厂，京东国际，唯品会，聚美优品，豌豆公主，蜜芽，洋码头，黑色星期五，拼多多，小米有品，亚马逊，iHerb

iiMedia Research（艾媒咨询）数据显示，2020年中国海淘用户规模将突破2亿人。随着跨境电商市场的逐渐扩大，跨境电商行业内竞争日趋激烈，针对获客成本高、用户体验不足等问题，双线融合发展、直播带货、传播社交化逐渐成为跨境电商行业发展的新趋势。
在消费升级背景下，用户对于消费体验的追求日益增加，新消费群体更加依赖意见领袖（KOL）的引导，线下门店、海淘直播、社交化传播拉近了用户与商品间的距离，从不同角度弥补传统海淘的不足，全面升级用户消费体验。iiMedia Research（艾媒咨询）数据显示，56.6%的消费者认为比起线上渠道，线下海淘门店能够提供更舒适的购物体验。双线融合发展能够起到增强用户信任感、双线引流的作用，已经成为目前跨境电商行业发展的必然趋势。此外，近六成海淘用户会在海淘观看直播后购买相关产品，海淘直播带货更直观、生动，现阶段对于用户消费的转化效果较好，预计在将来会成为跨境电商的主要营销手段之一。
In the context of consumption upgrading, users are increasingly pursuing consumption experience, and new consumer groups are more dependent on the guidance of key opinion leaders (KOL). Offline stores, overseas online shopping live broadcasting and social communication narrow the distance between users and products, make up for the shortcomings of traditional overseas online shopping from different perspectives, and comprehensively upgrade user consumption experience. As the data of iiMedia Research showed, 56.6 percent of consumers believe that online stores can provide a more comfortable shopping experience than online channels. Dual-channel integrated development can enhance users' trust and double channels drainage, which has become an inevitable trend in the development of cross-border e-commerce industry. In addition, nearly 60% of overseas online shopping users will buy relevant products after watching live broadcast on overseas online shopping. Overseas online shopping live delivery is more intuitive and vivid, and has a good conversion effect on user consumption at the present stage, which is expected to become one of the major marketing methods of cross-border e-commerce in the future.
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艾媒咨询|2020-2021中国进口跨境电商行业研究报告

本报告研究涉及企业/品牌/案例： 行云货仓,小红书,寺库

2019年中国进口跨境电商市场交易规模达2.64万亿元，同比上升17.3%，2020年进口跨境电商市场交易规模达3.07万亿元，2021年将达3.55万亿元，交易规模增长率有望再次提高。首先是中国经济环境的稳定发展，使得居民有能力持续扩大消费。伴随着中国庞大的内部消费需求与消费意愿，居民对网络购物的依赖度和偏好也在不断提高。2020年中国网上零售额达117601亿元，占居民消费支出比例为38.7%，较2019年增长3.5%。iiMedia Research（艾媒咨询）数据显示，67.1%的受访用户拥有在跨境电商平台购买产品的经历，主要分布在中国的华东与华南地区。随着中国进一步提高开放水平，跨境电商供应体系的渐趋完善，以及居民收入水平的提高和消费观念的转变，居民将有机会接触到更多海外地区的商品，对进口品的需求将不断提高，为中国带来新一轮消费升级。
Chinese market transaction volume of import cross-border e-commerce reached 2.64 trillion yuan in 2019, with an increase of 17.3% year-on-year. There is an increasing trend that the market transaction scale of import cross-border e-commerce will reach 3.07 trillion yuan in 2020, and 3.55 trillion yuan in 2021. The transaction scale has shown an increasing trend, and the growth rate is expected to improve further. There are several reasons to explain the phenomenon: First of all, the Chinese economic environment is very stable, which enables residents to continue to expand their consumption. Along this line, people there are likely to create huge internal consumption demand and willingness to consume, and therefore their preferences for online shopping are also increasing. The number of online retail sales reached 11,760.1 billion yuan in 2020, accounting for 38.7% of household consumption expenditure, with an increase of 3.5% over 2019. According to data from iiMedia Research, 67.1% of the participants have the experience of purchasing products on cross-border e-commerce platforms, and they are mainly from East and South China. China is improving the level of openness, and the cross-border e-commerce supply system will be gradually improved. Therefore, people are more likely to be exposed to overseas products, and the demand for imported products will continue to increase, which will create a new round of consumption upgrades for China.

艾媒报告|2019-2020年中国跨境电商市场年度盘点及标杆企业运行监测报告

本报告研究涉及企业/品牌/案例：考拉海购，苏宁国际，奥买家，天猫国际，京东国际，洋码头，拼多多，AliExpress Plaza，家乐福，乐天，沃尔玛，莎莎，花王，MAC，兰蔻，小红书，波罗蜜，豌豆公主，蜜芽，聚美优品，55海购，申通快递，百世快递，韵达快递，中通快递，顺丰速运，中国邮政，支付宝，微信支付等

iiMedia Research（艾媒咨询）数据显示，2020年中国中国跨境电商交易规模预计达12.7万亿元。2019年随着《电商法》的正式实施、海淘消费者对品牌和品质的重视程度日益提升，主流跨境电商积极建设品牌口碑，不断铺开线下布局，加强正品保障，用户的海淘体验得到进一步的提高。
2019年跨境电商行业整体发展向好，跨境电商规模持续扩大，行业内竞争持续激烈，拼多多等竞争者先后入局跨境电商、阿里收购考拉，释放了巨大的市场需求。在此背景下，口碑和用户信任度成为跨境电商平台竞争的关键因素。iiMedia Research（艾媒咨询）数据显示，总样本量为1757的针对跨境电商用户调研中，74.1%的消费者表示在选购海外商品时，最看重的是商品是否为正品，58.8%的用户表示品牌知名度十分重要。随着居民收入的增长、生活水平的提高，海淘用户越来越看重品牌的价值，开始追求更高品质感的购物体验。用户要求提升、市场监管趋严，促使各大电商平台纷纷采取各项正品保障措施，技术赋能供应链，加强从采购到供应的全流程控制，同时积极维护和建设品牌口碑。
In 2019, the overall development of cross-border e-commerce industry has been on a positive trend. The scale of cross-border e-commerce continues to expand, and competition within the industry continues to be fierce. Pinduoduo and other competitors have successively entered cross-border e-commerce and Alibaba has acquired Kaola, which has unleashed huge market demand. In this context, word of mouth and user trust have become key factors in the competition of cross-border e-commerce platforms. As the data of iiMedia Research showed, in the user survey with a total sample size of 1757, 74.1% of consumers said that when buying overseas goods, the most important thing is whether the goods are genuine, while 58.8% said brand awareness is very important. With the increase of residents’ income and the improvement of their living standards, overseas online shopping users pay more and more attention to the value of the brand and start to pursue higher quality shopping experience. Users’ requirements are improved and market supervision is tightened, prompting major e-commerce platforms to take various quality assurance measures, empower the supply chain with technology, strengthen the control of the whole process from procurement to supply, and actively maintain and build brand reputation.
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