艾媒咨询|2020-2021中国在线直播行业年度研究报告

2020年中国直播电商市场规模达到9610亿元，同比增长121.5%。随着教育直播等细分领域快速发展，中国整体在线直播用户规模达5.87亿人。首先是国家制定政策给予支持，积极推动行业发展，为直播行业提供了良好的发展环境。同时，居民在线上消费支出的逐年上涨为直播电商提供积极的社会消费环境。直播企业的兴起也带动了相关行业发展，中国MCN机构数量迅速增长且前景持续向好。iiMedia Research(艾媒咨询)数据显示，用户对直播认可度较高。其中公益直播获65.6%的用户认可，认可度高居首位。社会公益性和非利益性是用户对直播认可度的关键，而专职带货的电商直播亦有良好的社会认可度。电商直播为用户最常观看的直播类型，约五成用户频繁观看，其中17.0%的用户观看频率非常频繁。未来在线直播平台将提高多元实时交互功能，互联网用户的参与度以及直播的关注度将进一步提升。
In 2020, China's live broadcast e-commerce market will reach 961 billion yuan, a year-on-year increase of 121.5%. With the rapid development of education live broadcast and other sub-fields, the overall online live broadcast user scale in China has reached 587 million. The first is that the country formulates policies to support it, actively promotes the development of the industry, and provides a good development environment for the live broadcast industry. At the same time, residents' online consumption expenditure has been rising year by year to provide a positive social consumption environment for live broadcast e-commerce. The rise of live broadcasting companies has also led to the development of related industries. The number of MCN organizations in China has grown rapidly and the prospects continue to improve. According to data from iiMedia Research, users have a high degree of recognition for live broadcasting. Among them, public welfare live broadcasting has been recognized by 65.6% of users, and the recognition ranks first. Social welfare and non-profit is the key to users' recognition of live broadcasts, and full-time e-commerce live broadcasts with goods also have good social recognition. E-commerce live broadcast is the most frequently watched type of live broadcast by users. About 50% of users watch it frequently, and 17.0% of users watch it frequently. In the future, online live broadcast platforms will improve multiple real-time interactive functions, and the participation of Internet users and the attention of live broadcasts will further increase.

艾媒舆情|2020年315在线服务平台消费者投诉事件盘点

本报告研究涉及企业/品牌/案例： 新东方“虚假宣传”事件；尚德机构“贷款分期”事件；嗨学网“诱导用户”事件；马蜂窝APP“乱扣费”事件；飞猪“霸王条款”事件

任何行业的诚信体系建设，最终都要从消费者的角度出发，始终要保证消费者获得真实的信息、维护消费者权益、在服务环节上建立对应的诚信监督机制，满足消费者相关的需求与期待。

In any industry, the construction of credit system, from the perspective of consumers, should always ensure that consumers get the real information, safeguard the rights and interests of consumers, establish the corresponding credit supervision mechanism in the service link, and meet the relevant needs and expectations of consumers.

艾媒报告|2019Q3中国在线酒店预订行业监测报告

本研究报告涉及企业/品牌/案例：本研究报告涉及企业/品牌/案例：携程，同程艺龙，去哪儿，马蜂窝，途牛，飞猪，阿里巴巴，支付宝，芝麻信用，淘宝直播，美团大学美酒学院

iiMedia Research（艾媒咨询）数据显示，2019年中国在线酒店预订间夜规模预计达到9.03亿，市场继续呈现增长态势。目前新旅游人口开始崛起，90及95后对于景观房、新型酒店、网红酒店的消费偏好均较总体用户强烈，其最高可接受日均间夜价格也比总体用户高出32.5元。新消费认可且具有高消费能力、追求个性化的特点，正逐渐成为行业增长新引擎。

目前中国在线酒店预订行业正处于快速发展阶段，虽然其发展情况与欧美发达国家相比仍有差距，但存在着巨大的市场潜力。iiMedia Research（艾媒咨询）数据显示，超八成中国在线酒店预订用户处于18-39岁阶段，结构呈现年轻化特征，年轻用户及新旅游人口开始成为行业的重要增长引擎。另一方面，三线及以下城市用户占比达三成，下沉市场用户量大，且具备较强的消费意愿和能力，但目前在线化率仅为19.6%，市场仍有巨大开发空间，其发展对于行业的影响也将不断扩大。多方因素影响下，中国在线酒店预订行业的发展呈现良好势头。iiMedia Research（艾媒咨询）数据显示，中国在线酒店预订间夜量规模正逐年扩大，2019年有望突破9亿。

At present, China Online Hotel Reservation Industry is in a rapid development stage. Although its development is still behind that of developed countries in Western countries, there is still huge market potential. As the data of iiMedia Research showed, over 80% of China Online Hotel Reservation users are in the stage of 18-39 years old, with a younger structure, Young users and the new travel population has become an important growth engine for the industry. On the other hand, 30% of China Online Hotel Reservation users are from the third-tier and below cities, the scale of the users in the sinking market is large, and they have strong willingness and ability to consume. However, by far the online penetration rate of the sinking cities is only 19.6%, the market still has a huge development space, and the impact of its development on the industry will continue to expand. Under the influence of various factors, the development of China Online Hotel Reservation Industry shows a good momentum. As the data of iiMedia Research showed, the scale of China Online Hotel Reservation room nights is expanding year by year, and it is expected to exceed 900 million in 2019.

艾媒报告 |2019中国全域旅游产业大数据及标杆案例调查报告

本报告研究涉及企业/品牌/案例：携程，同程旅游，途牛，日光山谷，古北水镇，宋城集团，马蜂窝，众信旅游，去哪儿旅行，艺龙旅行，乐嘉体育，实宝来，四海一品，熊猫酒店，新派餐饮，天景稻香饮食，南岗喜宴，雅歌餐厅，滋粥楼，科尔海热，中青旅， TripAdvisor猫途鹰，百度旅游，驴妈妈旅游


2019年，政府工作报告提出“发展全域旅游，壮大旅游产业”。国家与地方政策、良好的经济环境、社会观念和社会结构的改变以及技术共同推动全域旅游的发展。2018年，中国国内旅游人数55.4亿人次，入境旅游人数1.4亿人次，中国公民出境旅游人数1.5亿人次，保持增长态势。在与全域旅游结合的典型旅游产业中，冰雪旅游、乡村旅游、海岛旅游、亲子旅游、工业旅游等具有较大的投资前景。2017－2018冰雪季，中国冰雪旅游人数达到2.0亿人次；2018中国休闲农业和乡村旅游接待人次达30.0亿人次。2019年，旅游产品逐渐从线下市场转移至线上市场。iiMedia Research（艾媒咨询）数据显示，2018年中国在线旅游市用户规模达3.6亿人，预计2019年在线旅游用户规模达3.9亿人。旅游产品逐渐从线下到线上转移。


In 2019, the government work report proposed “developing global tourism and expanding the tourism industry.“ National and local policies, a sound economic environment, changes in social attitudes and social structures, and technology work together to promote the development of global tourism. In 2018, the number of domestic tourists in China was 5.54 billion, the number of inbound tourists was 140 million, and the number of outbound tourists from Chinese citizens was 150 million, maintaining a growth trend. Among the typical tourism industries combined with global tourism, ice and snow tourism, rural tourism, island tourism, parent-child tourism, industrial tourism, etc. have great investment prospects. In the 2017-2018 snow and ice season, the number of ice and snow tourists in China reached 200 million; 2018 China's leisure agriculture and rural tourism reception reached 3 billion. In 2019, tourism products gradually shifted from offline markets to online markets. According to iiMedia Research, the number of online travel users in China reached 360 million in 2018. It is estimated that the number of online travel users will reach 390 million in 2019. Tourism products are gradually shifting from offline to online.

艾媒报告 |2018-2019年中国出境游产业剖析及用户画像深度研究报告

本报告研究涉及企业/品牌包括:同程艺龙、凤凰旅游集团、卓锐科技、携程旅行、去哪儿旅游、同程旅游、飞猪旅游、马蜂窝自由行、途牛旅游、同程旅游、途牛旅游、腾邦国际、驴妈妈、芒果网、12306、维也纳酒店、锦江之星、汉庭酒店、如家酒店、格林豪泰、全季酒店、城市便捷、海航酒店

随着居民生活水平的提高，出境游持续走热，中国在线出境游市场规模稳步上升，2018年交易额超万亿。八成出境游游客目的地选择亚洲，跟团游与自由行均得到部分游客的青睐。一二线城市居民是出境游游客的主要来源，80后游客最多，且女性略高于男性。

As the data of iiMedia Research showed, the number of outbound tourists in China maintained a relatively rapid growth，the scale of online outbound tourism market is over trillion in 2018, and the market scale has steadily increased. In the online travel platform with outbound travel business , Ctrip ranks first with 66.2 million monthly activities. China's outbound tourism maintained a high degree of network enthusiasm. New frontier cities contributed the largest new group of outbound tourists. The post-80s generation was the main group of outbound tourists, and female tourists were slightly higher than males.

艾媒报告 | 2018上半年中国在线旅游行业研究报告

本报告研究涉及企业/品牌包括:携程、去哪儿网、艺龙旅行、同程旅游、途牛旅游、马蜂窝、飞猪旅游、马蜂窝、腾邦国际、驴妈妈、芒果网、12306、维也纳酒店、锦江之星、汉庭酒店、如家酒店、格林豪泰、全季酒店、城市便捷、海航酒店

iiMedia Research(艾媒咨询)数据显示，2017年在线旅游用户规模已达到3.25亿，预计2018年在线旅游用户规模将达到3.57亿人。2018年5月携程旅行月活跃人数达6855.2万人，领先于其他中国在线旅游平台，去哪儿旅行及同程旅游月活跃人数分别达4719.3万及2221.8万人，位列其后，头部企业月活跃人数相较其他平台领先优势明显。

艾媒舆情 | 2018中国企业舆情传播诊断报告系列——携程

艾媒大数据舆情监测系统显示，2018年以来携程企业多次陷入舆论漩涡，面临天价退票门、大数据杀熟、携程酒店竞价排名等多起舆论事件，网络舆论关注度高，负面舆情对携程企业产生了一定的影响。艾媒舆情对携程企业网络舆情监测发现，携程对三大事件的舆情应对评价指数总体较低，对舆情重视程度不足，造成了负面影响。

艾媒舆情|携程天价差额“退票门”事件舆情监测分析报告

2018年2月，携程客户王女士取消4万多元的机票，被携程客服告知取消订单须收取18524元机票费作为退票费，后携程遭深圳市市监委通报批评并公开致歉。艾媒大数据舆情监控系统监测显示，3月25日事件爆发后，针对携程、OTA等讨论持续发酵，4月2日携程的舆情热度值达到新高峰。