艾媒咨询 | 2026年中国生活服务业发展趋势及标杆企业研究报告

作为促消费、稳就业与城市生活运转的核心支撑，生活服务业持续受益于人工智能、大数据及物联网对营销获客、运营调度及交付履约等环节的全方位赋能，其效能已从单纯的线上流量匹配延伸至即时零售、无人配送与智能门店等场景革新。当前，行业版图内外卖平台、生鲜电商、餐饮连锁及本地生活服务等多元模式竞合交织，平台间对用户时长、履约效率与消费心智的争夺日趋白热化，监管框架从包容审慎向常态化、精细化规范演进。在政策端，促消费与支持平台经济健康发展的信号持续释放，为生活服务企业在技术研发、模式创新及下沉市场探索中注入了新的活力。纵观行业发展脉络，生活服务业正经历从规模扩张向效率提升与体验价值创造的跃迁，AI技术与实体场景融合的广度深度将成为进一步发展的关键支点。
全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2026年中国生活服务业发展趋势及标杆企业研究报告》数据显示，AI技术在生活服务业的应用正从营销端向运营端与交付端加速渗透，三大应用方向已初具规模。在营销端，基于用户行为数据与AI算法实现千店千面的精准推荐与个性化营销，提升转化率与复购率，典型应用包括外卖平台智能推荐、商户智能发券与会员精准运营，数据显示推荐转化率提升32%，会员复购率提升28%，头部平台已部署覆盖率达65%。在运营端，AI驱动智能调度在即时配送、出行、家政等场景广泛应用，优化路线规划、运力分配与供需匹配，大幅提升履约效率与资源利用率，是平台型企业的核心竞争壁垒，数据显示配送时长缩短18%，运力利用率提升22%，订单自动分派率提升48%。在交付端，智能烹饪设备与无人餐厅、无人仓与无人配送、智能清洁机器人等在特定场景实现人工替代，缓解人力成本压力，数据显示人力成本降低40%，试点渗透率达15%，预计3-5年规模化普及。然而，行业核心挑战在于数据积累不足、场景适配复杂度高与投入产出比不明确，短期内在营销与调度环节落地最快，长期向交付端延伸。
通过对典型企业的研究，可以更直观地了解生活服务板块各具特色的布局和差异化的发展路径。美团以其在本地生活领域的平台生态优势，依托“履约网络×商户网络”双核心壁垒，构建了连接消费者、商户与骑手的三边平台生态，通过即时配送、商户评价数据沉淀与SaaS工具及供应链服务协同，实现从流量撮合向经营赋能的跃迁；叮咚买菜作为生鲜即时零售的代表，其经营情况与估值波动深度绑定于前置仓盈利模型的优化及供应链管理能力，通过“产地直采+自有品牌”提升毛利与差异化，在30分钟履约时效与高订单密度之间寻求单仓盈利平衡，持续向全品类拓展；海底捞作为餐饮连锁服务的标杆，凭借全链路标准化运营体系、蜀海供应链整合及师徒制人才培养机制，构建了以差异化服务体验为核心的品牌壁垒，实现了门店跨区域快速复制与品质管控的协同发展。三家企业的资产结构、盈利质量与估值逻辑虽有差异，但共同指向了精细化运营、持续创新与场景化服务价值的深度挖掘。
As a core pillar supporting consumption stimulation, employment stabilization, and the smooth operation of urban life, the lifestyle services sector continues to benefit from the comprehensive empowerment provided by artificial intelligence, big data, and the Internet of Things across various aspects—including marketing and customer acquisition, operational scheduling, and delivery fulfillment. Its scope has expanded beyond mere online traffic matching to encompass innovative scenarios such as instant retail, unmanned delivery, and smart retail stores. Currently, the industry landscape is characterized by a complex interplay of competitive and collaborative dynamics among diverse business models—such as food delivery platforms, fresh produce e-commerce platforms, restaurant chains, and local lifestyle service providers. The competition among these platforms for user engagement duration, fulfillment efficiency, and consumer behavior is intensifying, while the regulatory framework is evolving from a tolerant and prudent approach toward more normalization and refined oversight. On the policy front, signals encouraging consumption growth and supporting the healthy development of the platform economy continue to emerge, injecting new vitality into lifestyle service enterprises in their efforts toward technological R&D, model innovation, and exploration of lower-tier markets. Looking at the overall development trajectory of the industry, the lifestyle services sector is undergoing a transition from scale expansion to a focus on efficiency enhancement and experience value creation; the breadth and depth of integrating AI technologies into physical business scenarios will serve as a key lever for further growth.
According to data from the latest "2026 China Lifestyle Services Industry Development Trends and Benchmark Enterprise Research Report" released by iiMedia Research, a globally leading third-party data mining and analysis firm specializing in the new economy sector, the application of AI technology within the lifestyle services industry is accelerating its penetration from the marketing domain to the operational and delivery domains, with three major application areas already taking shape. On the marketing front, leveraging user behavior data and AI algorithms enables precise, personalized recommendations and tailored marketing strategies across thousands of stores, thereby boosting conversion and repeat purchase rates. Typical applications include intelligent recommendation systems on food delivery platforms, automated coupon distribution for merchants, and targeted membership management; data shows that recommendation-driven conversion rates increased by 32% and membership repeat purchase rates rose by 28%, with leading platforms having deployed these solutions across a coverage rate of 65%. On the operations front, AI-driven intelligent scheduling is widely adopted in scenarios such as instant delivery, mobility services, and household services; it optimizes route planning, transport capacity allocation, and supply-demand matching, significantly enhancing fulfillment efficiency and resource utilization – serving as a core competitive advantage for platform-based enterprises. Data indicates that delivery times were shortened by 18%, transport capacity utilization rates increased by 22%, and the automated order dispatching rate rose by 48%. On the delivery front, intelligent cooking equipment, unmanned restaurants, unmanned warehouses and delivery systems, and smart cleaning robots are being used to replace human labor in specific scenarios, alleviating the pressure of labor costs; data shows that labor costs were reduced by 40%, the pilot deployment rate reached 15%, and large-scale adoption is expected within the next 3–5 years. However, the industry's core challenges include insufficient data accumulation, high complexity in scenario adaptation, and an unclear return on investment (ROI) profile; therefore, the most rapid implementation is likely to occur in the marketing and scheduling segments in the short term, with long-term expansion expected into the delivery segment.
Through case studies of representative enterprises, one can gain a more intuitive understanding of the distinctive strategic layouts and differentiated development pathways within the lifestyle services sector. Leveraging its platform ecosystem advantages in the local living services sector and its dual-core competitive moat consisting of the "Delivery Network × Merchant Network," Meituan has built a tripartite platform ecosystem that connects consumers, merchants, and delivery riders. By integrating instant delivery services, the accumulation of merchant review data, SaaS tools, and supply chain services, the company has achieved a strategic shift from traffic matching to operational empowerment. As a representative player in the fresh produce instant retail sector, Dingdong Maicai's business performance and valuation fluctuations are closely tied to the optimization of its front-end warehouse profitability model and its supply chain management capabilities. Through a "direct sourcing from production sites + proprietary brand" strategy, the company enhances its gross margin and differentiation, seeking a profitable balance between a 30-minute delivery timeframe and high order density, while continuously expanding its portfolio across all product categories. Haidilao, as a benchmark for restaurant chain services, has established a brand barrier centered on differentiated service experiences through its end-to-end standardized operational system, Shuhai supply chain integration, and a mentorship-based talent development mechanism, enabling the simultaneous rapid cross-regional expansion of its stores and the coordinated advancement of quality control. Although the three companies differ in their asset structures, profit quality, and valuation logic, they all share a common focus on refined operations, continuous innovation, and the deep exploration of scenario-based service value.

艾媒咨询 | 2025年中国火锅行业发展现状及消费行为调查数据

近年来，中国火锅行业凭借强大韧性与创新活力稳健发展。根据全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国火锅行业发展现状及消费行为调查数据》数据显示，中国火锅行业市场规模呈现先升后降再回升的态势。2024年中国火锅行业市场规模为6413亿元，2025年预计将攀升至6689亿元。整体来看，火锅行业市场规模虽有波动，但长期保持增长趋势，展现出较强的市场韧性和发展潜力。在2025年中国消费者喜欢吃火锅原因中，食材丰富、口味丰富，满足不同人的喜好占比最高，达到50.45%；其次是冬天吃火锅可以御寒养胃，驱除体内湿气，占比48.86%。这些数据显示，口味丰富可以满足不同人所喜好和个人养生是消费者喜爱吃火锅的主要原因。在2025年中国消费者选择火锅店时考虑因素中，特色菜品以35.34%的占比成为消费者选择火锅店时最重要的考虑因素。其次是价格优惠和品牌口碑，分别占比32.93%和32.71%，表明消费者对价格和品牌同样重视。就餐氛围和店内环境也较为重要，占比分别为32.60%和30.63%。
艾媒咨询分析师认为，未来火锅行业将在产品创新维度持续拓展，从食材、锅底到跨品类融合不断突破边界；随着健康饮食理念深入人心，清淡、养生锅底的市场份额将进一步扩大；供应链领域，企业与品牌的合作将从单纯供应向深度共创转变，加速新品研发与市场响应，有效缩短跨品类产品演变周期。企业需精准把握消费者需求变化，通过产品创新、供应链优化、提升性价比等方式构建竞争优势，同时也要积极应对价格战、同质化竞争以及食品安全监管等挑战。
In recent years, the Chinese hot pot industry has developed steadily by virtue of its strong resilience and innovative vitality. According to the latest "Survey data on the current development status and consumer behavior of China's hot pot industry in 2025" released by iiMedia Research, a globally leading third-party data mining and analysis institution for the new economy industry, the market size of China's hot pot industry shows a trend of rising first, then falling, and finally recovering. The market size of China's hot pot industry was 641.3 billion yuan in 2024 and is expected to rise to 668.9 billion yuan in 2025. Overall, although the market size of the hot pot industry has fluctuated, it has maintained a long-term growth trend, demonstrating strong market resilience and development potential. Among the reasons why Chinese consumers like to eat hot pot in 2025, the proportion of rich ingredients and diverse flavors that meet the preferences of different people is the highest, reaching 50.45%. Secondly, eating hot pot in winter can help keep warm, nourish the stomach and eliminate dampness in the body, accounting for 48.86%. The rich flavors of these data can meet the preferences of different people and personal health preservation, which is the main reason why consumers love to eat hot pot. In 2025, among the factors that Chinese consumers consider when choosing a hot pot restaurant, specialty dishes will account for 35.34%, becoming the most important consideration for consumers when making a choice. Secondly, there are price discounts and brand reputation, accounting for 32.93% and 32.71% respectively, indicating that consumers attach equal importance to both price and brand. The dining atmosphere and the in-store environment are also quite important, accounting for 32.60% and 30.63% respectively.
Analysts from iiMedia Research believe that in the future, the hot pot industry will continue to expand in the dimension of product innovation, constantly breaking boundaries from ingredients, pot bases to cross-category integration. As the concept of healthy eating takes root in people's hearts, the market share of light and health-preserving pot bases will further expand. In the supply chain field, the cooperation between enterprises and brands will shift from simple supply to in-depth co-creation, accelerating the research and development of new products and market response, and effectively shortening the evolution cycle of cross-category products. Enterprises need to accurately grasp the changes in consumer demands, build competitive advantages through product innovation, supply chain optimization, and enhancing cost performance, etc. At the same time, they should also actively respond to challenges such as price wars, homogeneous competition, and food safety supervision.

艾媒咨询 | 2025-2030年中餐出海市场状况与发展趋势研究报告

在经济全球化的背景下，各国文化交流日益频繁，餐饮文化作为文化的重要组成部分，跨越国界的速度不断加快。中餐凭借其丰富的口味、独特的烹饪技艺和深厚的文化底蕴，在国际舞台上逐渐崭露头角，吸引了越来越多国家的人们关注和喜爱。全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025-2030年中餐出海市场状况与发展趋势研究报告》数据显示，2020年到2024年，国际中餐规模从2275.48亿美元增长到3593.85美亿元；预计2030年国际中餐规模达5776.82亿美元，整体呈现上升趋势。艾媒咨询分析师认为，深度本地化融入是中餐品牌出海成功的关键因素之一。品牌通过菜品本地化、人才管理本地化和供应链本地化，更好地适应当地市场需求。
Under the background of economic globalization, cultural exchanges among countries are becoming increasingly frequent. As an important part of culture, the speed at which catering culture crosses national boundaries is constantly accelerating. Chinese cuisine, with its rich flavors, unique cooking techniques and profound cultural heritage, has gradually emerged on the international stage, attracting the attention and love of people from more and more countries. The latest "Research report on the market status and development trends of Chinese cuisine going global from 2025 to 2030" released by iiMedia Research, a third-party data mining and analysis institution for the global new economy industry, shows that from 2020 to 2024, the scale of international Chinese cuisine increased from 227.548 billion US dollars to 359.385 billion US dollars. It is estimated that the scale of international Chinese cuisine will reach 577.682 billion US dollars in 2030, showing an overall upward trend.Analysts from iiMedia Research believe that deep localization integration is one of the key factors for the success of Chinese cuisine brands in going global. The brand better ADAPTS to local market demands by localizing its dishes, talent management and supply chain.

艾媒咨询｜2024年中国火锅行业发展与消费行为监测报告

火锅行业在2023年迎来消费回暖，市场规模持续扩大。全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2024年中国火锅行业发展与消费行为监测报告》数据显示，2023年中国火锅行业市场规模达到5966亿元，预计2025年市场规模将达到6689亿元。火锅产业往集群化、规模化、品牌化方向发展，不断从要素驱动到创新驱动，助推火锅产业消费扩容提质升级。火锅作为社交属性较强、符合减压经济特征的品类，行业已进入白热化竞争阶段，但菜品同质化、锅底同质化问题突出。未来，火锅品牌将专注于打造专属核心优势，在细分赛道发力，主打品牌差异性，让火锅食材回归本源和正宗，给消费者带来更放心的食用体验。在消费需求细分化、多元化趋势驱动下，品牌趋向精细化运营，将会涌现更多“火锅+”形式。
The hot pot industry will usher in a recovery in consumption in 2023, and the market size will continue to expand. According to the latest "2024 China Hot pot Industry Development and Consumer Behavior Monitoring Report" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, the market size of China's hot pot industry will reach 596.6 billion yuan in 2023, and it is expected that the market size will reach 668.9 billion yuan in 2025. The hot pot industry is developing in the direction of clustering, scale and branding, and continues to shift from element-driven to innovation-driven, boosting the consumption expansion and quality upgrading of the hot pot industry. Hot pot, as a category with strong social attributes and in line with the economic characteristics of decompression, the industry has entered the stage of fierce competition, but the homogenization of dishes and the homogenization of the pot bottom is prominent. In the future, the hot pot brand will focus on creating exclusive core advantages, making efforts in the subdivision track, the main brand difference, so that the hot pot ingredients return to the source and authenticity, and bring consumers a more assured eating experience. Driven by the trend of differentiation and diversification of consumer demand, the brand tends to fine operation, and more "hot pot +" forms will emerge.

艾媒咨询｜2022-2023年中国预制菜产业发展趋势及商业布局分析报告

iiMedia Research（艾媒咨询）数据显示，2021年中国预制菜市场规模为3459亿元，同比增长19.8%，预计未来中国预制菜市场保持较高的增长速度，2026年预制菜市场规模将达10720亿。

艾媒咨询｜2022年中国餐饮行业发展现状及市场调研分析报告

数据显示，2021年中国餐饮行业规模为46895亿元，同比增长18.6%，餐饮行业市场规模基本恢复至疫情前水平。2022年餐饮行业受疫情影响仍较严重，但预制菜的发展让餐饮行业降低了堂食业务减少带来的影响，并为行业提供了新的盈利模式。餐饮行业在短期内将缓慢增长，预计2025年市场规模达55635亿元。

艾媒咨询|2021年中国自热火锅行业发展研究报告

本报告涉及的案例/品牌/企业：自嗨锅，莫小仙，海底捞

iiMedia Research(艾媒咨询)数据显示，2021年中国自热火锅市场规模为103.7亿元，着自热火锅领域技术的更迭以及产品的多元化口味，预计市场将保持20%的增幅持续扩容，预计2023年中国自热火锅市场规模将达148.9亿元。中国自热火锅市场自2015年开始萌芽，到2017年迅速扩容，近年火遍中国。随着时间的推移，自热火锅的需求量稳步提升，大型餐饮企业和食品企业开始陆续入场，加速了自热火锅市场的发展。艾媒咨询分析师认为，自热火锅爆红后，整个行业存在价格高、口味还原欠缺、食品安全频发等问题，行业仍需要统一标准来实现长久的发展。
According to iimedia research, China's self heating hot pot market will reach 10.37 billion yuan in 2021. With the change of technology in the field of self heating hot pot and the diversified taste of products, it is expected that the market will maintain a growth rate of 20% and continue to expand. It is expected that China's self heating hot pot market will reach 14.89 billion yuan in 2023. China's self heating hot pot market began to sprout in 2015 and expanded rapidly in 2017. It has been popular in China in recent years. With the passage of time, the demand for self heating hot pot has increased steadily, and large catering enterprises and food enterprises began to enter one after another, accelerating the development of self heating hot pot market. iiMedia consulting analysts believe that since the hot pot became popular, the whole industry has problems such as high price, lack of taste restoration and frequent food safety. The industry still needs unified standards to achieve long-term development.

艾媒咨询|2021年上半年中国火锅行业新消费行为与趋势研究报告

本报告研究涉及企业/品牌/案例：海底捞，湊湊，东来顺

iiMedia Research(艾媒咨询)数据显示，2021年中国火锅行业市场规模将达到4998亿元，同比增长18%。在疫情逐渐消退、居民可支配收入逐步提高、火锅具备一定的社交性和上瘾性等多重因素下，预计2024年火锅餐饮市场规模将达到6413亿元，年复合增长率为8.6%。数据显示，27.9%的中国消费者每周吃火锅不少于两次，火锅餐饮业消费需求人群基数大，且消费频率高，利于商家可持续性经营。近年来 “明星网红开火锅店割韭菜”、“xx著名连锁火锅品牌锅底变味，后厨脏乱差” 等负面舆情不断出现，艾媒咨询分析师认为，未来火锅行业发展将以异质化、规范化、质量升级和服务升级为大趋势。
According to iimedia research, the market scale of China's hot pot industry will reach 499.8 billion yuan in 2021, with a year-on-year increase of 18%. Under the multiple factors such as the gradual decline of the epidemic situation, the gradual increase of residents' disposable income and the certain sociality and addiction of hot pot, it is expected that the scale of hot pot catering market will reach 641.3 billion yuan in 2024, with an annual compound growth rate of 8.6%. The data show that 27.9% of Chinese consumers eat hot pot at least twice a week. The hot pot catering industry has a large consumer demand base and high consumption frequency, which is conducive to the sustainable operation of businesses. In recent years, negative public opinions such as "star net Hongkai hot pot shop cuts leeks" and "XX famous chain hot pot brand pot bottom tastes bad and the kitchen is dirty and messy" have been emerging. AI media consulting analysts believe that the development of hot pot industry in the future will take heterogeneity, standardization, quality upgrading and service upgrading as the general trend.

艾媒舆情|2020年8月中国食品餐饮行业舆情监测报告

iiMedia Research(艾媒咨询)数据显示，2020年疫情期间中国餐饮企业营业收入损失100%以上的企业数量占比高达78%。艾媒咨询分析师认为，新冠疫情影响下，餐饮业尤其是线下餐饮行业受到巨大冲击，商家经营趋于艰难。困境下商家寻求转型及业务变革，但也有小部分商家为改善经营状况引发食品及服务质量问题。

艾媒报告|2020中国直播电商入局行业及标杆品牌运行案例大数据监测报告

本报告研究涉及企业/品牌/案例：如涵控股，若羽臣，珀莱雅，海澜之家，四季青市场，京东，淘宝，抖音。

其他提及企业/品牌：百草味，三只松鼠，洽洽食品，瑞百年，李子柒螺蛳粉，单身粮伙伴，信良记，高满堂，彩云海鲜，伊利，奈雪的茶，香飘飘，海底捞，幸福西饼，木屋烧烤，携程旅行，途牛，去哪儿，聪明你的旅行，周大福，金至诚珠宝，阿里，拼多多等。

2020年4月26日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020中国直播电商入局行业及标杆品牌运行案例大数据监测报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对中国直播电商行业进行全面分析，分别针对食品、服装、化妆品、家电等直播电商的入局行业分析，以及对恰恰、珀莱雅等标杆品牌的典型案例解读，以此分析直播电商的产品特性以及品牌方的发展趋势，判断2020-2021年中国直播电商的行业发展趋势。受到本次疫情影响，直播电商展现的强大带货能力推动农产品、服装、汽车等传统实体行业加入直播电商，大大利好直播电商发展。艾媒咨询分析师认为，传统电商推动了消费行为的线上转移，为直播电商的发展提供了前期基础。而随着用户对视频、短视频等应用的使用时间不断增加，直播电商将会是短期内最重要的消费行为。

Affected by the epidemic, China's economy in 2020Q1 compared with 2019Q1, after excluding price change factors, actually dropped by 6.8% year-on-year, which may affect China's economic growth slowdown throughout the year. In order to cope with the problem that the epidemic affects economic development, the state actively encourages all parties in the society to develop "new tools" to stimulate market vitality. iiMedia Research believes that this policy is a new benefit for live broadcast e-commerce. The ability to bring goods will also further drive more industries into the game.