艾媒咨询|2020中国智慧场景服务专题研究报告

本报告研究涉及企业/品牌/案例：航班管家，及刻，维智科技。

智慧场景是针对特定的场景，通过技术对用户定位所在场景进行实时感知，达到智能匹配用户与场景服务的一种手段。智慧场景的实现主要依托技术的发展，5G目前已建成70万个基站、终端连接数超1.8亿，2019年中国云计算市场规模达1334亿万元，增速38.6%，2019年人工智能核心产业规模超过510亿元。随着技术逐步成熟，基于精准定位、实时感应、数据计算、个性化服务的万物智能互联成为可能。传统基建也逐渐向“新基建”转型，如今的商圈、出行、社区、工业园等场景开始向智慧化靠拢。近三年的《国务院政府工作报告》多次提到推进数字社会建设。iiMedia Research(艾媒咨询)数据显示，2019年，中国线下零售金额占社会消费品零售总额75%，线下消费仍然是国内居民的主流消费方式，蕴藏着巨大的市场增长空间。大数据实际用户画像更加精准，新零售进一步推动线上线下一体化进程，助力打造智慧场景。

Smart scene is a means of real-time perception of the scene where the user is located through technology for a specific scene, and a means of intelligently matching users and scene services. The realization of smart scenarios mainly relies on the development of technology. 5G has currently built 700,000 base stations and the number of terminal connections exceeds 180 million. In 2019, the scale of China's cloud computing market reached 133.4 billion, a growth rate of 38.6%, and the scale of core artificial intelligence industry in 2019 More than 51 billion yuan. As the technology gradually matures, intelligent interconnection of everything based on precise positioning, real-time sensing, data calculation, and personalized services becomes possible. Traditional infrastructure is also gradually transforming to "new infrastructure", and today's business districts, travel, communities, and industrial parks are beginning to move closer to intelligence. The State Council’s Government Work Report in the past three years has repeatedly mentioned the promotion of digital society. According to data from iiMedia Research, in 2019, China's offline retail sales accounted for 75% of the total retail sales of consumer goods. Offline consumption is still the mainstream consumption method of domestic residents, and there is huge room for market growth. The actual user profile of big data is more accurate, and new retail further promotes the integration of online and offline, helping to create smart scenarios.

艾媒报告|2019中国智慧场景服务专题报告

本报告研究涉及企业/品牌/案例：及刻，苏宁，天猫，华为，百度地图，有赞，腾讯，美团，i麦当劳，YH永辉生活+，CoCo都可，维也纳酒店+，热风扫码购，小泊停车，香港海港城，美宜家会员，广州妇儿中心，TATA，来电，良品铺子，便利蜂，捷停车，口碑，大众点评，大麦，上海迪士尼度假区，娱票儿，正佳广场，万达广场，徐家汇VGO，白云机场，地铁通，车来了，北大口腔医院，北京协和医院，上海中山医院，艺龙旅行，去哪儿旅行，携程旅行

国家统计局数据显示，2019年前三季度零售数据中，线下零售额占比达75.3%，线下零售市场商业价值庞大。但线下场景用户需求分散，零售场景复杂。借助技术驱动创新，智慧场景服务涌现，通过对用户所在场景的感知，依托大数据，可智能匹配相关场景服务，精准满足消费者的个性化需求。 2019年，苏宁、天猫等商家纷纷布局了智慧场景服务，亦涌现出“及刻”为首的系统级场景AI服务代表。智慧场景服务的商业价值，如精准触达、数据支撑、用户体验升级等被进一步开发。艾媒咨询分析师认为，未来随着5G、AI等技术的普及，手机等智能终端将为用户提供涵盖零售、城市建设等的多种智能服务，智慧场景服务的市场发展潜力巨大。
According to the National Bureau of Statistics, national offline retail sales accounted for 75.3 percent of the total retail sales in 2019Q1-Q3, which shows the enormous commercial value of the offline retail market. However, the users’ demand is scattered and the retail scene is complex offline. With the help of technology-driven innovations, smart LBS services have emerged. Through using the perception of the scene and big data, smart LBS services can match relevant services with the need of users, to accurately meets the personalized needs of consumers.In 2019, Suning, Tmall and other businesses have equipped themselves with smart LBS services, and many system-level scene AI servicers, such as “Clickwifi”, have also emerged.The commercial value of smart LBS services, such as precise touch, data support and users’ experience upgrading, has been further developed. iiMedia consulting analysts believe that in the future, with the popularity of 5G, AI and other innovations, smart terminals such as mobile phones will provide users with a variety of smart services in the field of retail, urban construction, etc., and the development potential of smart LBS services market is tremendous.
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