艾媒咨询 | 2025年中国企业数字化使用行为调查数据

当前中国企业数字化呈现出良好发展态势，数字化投入持续加大，数字化基础不断夯实。超九成企业在生产经营中广泛应用信息化管理系统、电子商务、云计算等技术，不同行业各有特色，信息传输、软件和信息技术服务业企业应用水平领先，在管理、采购、销售等环节普及度高，生产、研发环节应用逐步深入。根据全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国企业数字化使用行为调查数据》，已有86.19%的企业考虑并实施了数字化转型，说明数字化转型已成为企业经营规划中的重要组成部分。其中，制造业在数字化转型企业中占比最高，达到14.74%。其次是信息传输、计算机服务和软件业，占比14.32%。在企业数字化转型的主要困难中，组织层面缺乏整体规划的问题最为突出，其次是数据治理体系不完善和传统IT平台及架构带来的负担。未来，企业数字化转型的前景广阔，同时也挑战重重。随着这些挑战被克服，企业数字化转型将释放更大潜能，推动产业结构优化升级，助力中国经济在数字时代实现高质量发展 。（《艾媒咨询 |2025年中国企业数字化使用行为调查数据》完整高清PDF版共30页，可点击文章底部报告下载按钮进行报告下载）
Currently, the digitalization of Chinese enterprises is showing a favorable development trend with continuous increases in digital investment and continuous consolidation of the digital foundation. More than 90% of enterprises widely apply technologies such as information management systems, e-commerce, and cloud computing in their production and operation. Different industries have their own characteristics. Enterprises in the information transmission, software, and information technology service industries lead in the application level, with high popularity in management, procurement, sales, and other links, and the application in production and R&D links is gradually deepening. According to the latest "Survey data on digital usage behavior of Chinese enterprises in 2025" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, 86.19% of enterprises have considered and implemented digital transformation, indicating that digital transformation has become an important part of enterprise operation planning. Among them, the manufacturing industry accounts for the highest proportion, reaching 14.74%, among the enterprises undergoing digital transformation. Followed by the information transmission, computer services, and software industry, accounting for 14.32%. Among the main difficulties in the digital transformation of enterprises, the lack of overall planning at the organizational level is the most prominent issue, followed by the imperfect data governance system and the burden brought by traditional IT platforms and architectures. In the future, the prospects for the digital transformation of enterprises are broad, but there are also numerous challenges. As these challenges are overcome, the digital transformation of enterprises will unleash greater potential, promote the optimization and upgrading of the industrial structure, and help China's economy achieve high-quality development in the digital era.

艾媒咨询 | 2023年中国在线考试SaaS行业研究报告

随着互联网的普及与云计算技术的升级，在线考试系统已经成为现代考试和教育的重要工具。全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2023年中国在线考试SaaS行业研究报告》数据显示，2022年中国SaaS行业市场规模为427.9亿元，预计2028年有望增至954.6亿元。随着教育机构与企业数字化转型，及降本增效需求的不断增加，用户对在线考试系统的智能化、便捷性要求不断提升，进一步推动在线考试SaaS行业向着垂直化、精细化发展。

艾媒咨询 | 2023年中国企业数字化转型发展白皮书

目前，中国数字经济已进入快速发展阶段，传统产业数字化转型不断加快，数字经济基础设施实现跨越式进步，新业态、新模式蓬勃发展。数据显示，2016-2022年中国数字经济总体规模逐年递增，2022年达50.2万亿元，同比增长10.3%，预计2025年达70.8万亿元。数字经济新时代为传统企业数字化转型带来新机遇。

艾媒咨询|2021年中国智能客服满意度调查报告

2016年，人工智能进入商业化发展阶段，市场规模迅速增加。iiMedia Research(艾媒咨询)数据显示，截至2020年底，全球人工智能市场收入规模已经突破8920亿美元，预计2024年将超过3万亿美元。而在人工智能技术不断发展与客服行业转型升级等背景下，中国智能客服兴起也迎来了快速增长,未来智能客服有望成为行业实现新增长的突破点。
In 2016, "artificial intelligence" entered the stage of commercialization, and the market scale increased rapidly. According to data from iiMedia Research, as of the end of 2020, the global artificial intelligence market revenue has exceeded US$892 billion and is expected to exceed US$3 trillion in 2024. In the context of the continuous development of artificial intelligence technology and the transformation and upgrading of the customer service industry, the rise of intelligent customer service in China has also ushered in rapid growth. At the same time, in the adjustment phase of the development of China's customer service industry, smart customer service is expected to become a breakthrough point for the industry to achieve new growth in the future.

艾媒咨询|2021年中国企业数字化发展研究报告

本报告涉及的案例/品牌/企业：e签宝，金格科技，法大大

随着我国不断完善信息网络基础设施建设，为国内数字经济提供良好的发展环境，iiMedia Research( 艾媒咨询) 数据显示，2020年中国数字经济总体规模达41.4万亿元，占GDP比例为38.6%，预计2021年规模将达47.6万亿元。由于数字经济占全国GDP的比例逐年上涨，中国数字经济已经成为驱动国内经济增长的重要力量，在这种经济背景下，企业需要加快数字化转型步伐，在未来数字化、网络化及智能化的浪潮中不断增强自身的发展竞争力。iiMedia Research( 艾媒咨询) 数据显示，超过八成的企业用户表示有使用数字化系统，办公系统数字化系统的采用进一步加快了企业数字化转型的步伐，并且提升了企业业务转化、流程审批等环节的效率。
As my country continues to improve the construction of information network infrastructure to provide a good development environment for the domestic digital economy, iiMedia Research data shows that the overall scale of China's digital economy in 2020 will reach 41.4 trillion yuan, accounting for 38.6% of GDP. , The scale is expected to reach 47.6 trillion yuan in 2021. As the proportion of the digital economy in the national GDP has been increasing year by year, China's digital economy has become an important force driving domestic economic growth. Under this economic background, companies need to accelerate the pace of digital transformation in the future wave of digitization, networking and intelligence Continuously enhance its own development competitiveness. According to data from iiMedia Research, more than 80% of corporate users indicated that they use digital systems. The adoption of digital systems for office systems has further accelerated the pace of digital transformation of enterprises and improved the efficiency of business transformation and process approval.

艾媒咨询|2021上半年云计算行业研究报告

本报告研究涉及企业/品牌/案例：阿里云，青云科技

2020年中国云计算市场规模达到1776.4亿人民币，2021年有望增至2330.6亿人民币。首先是新基建、数据化进程的推进，使行业得到新的发展动能。其次，新冠肺炎疫情的出现和延续，缩短了市场云服务的应用周期，行业迎来全面大爆发。iiMedia Research(艾媒咨询)数据显示，2020年全球企业更大程度地集中布局混合云领域，布局企业高达87%。艾媒咨询分析师认为，传统型企业、互联网企业的业务边界被打破的同时，传统型企业和私有云、互联网企业与公有云之间原有的紧密关系也随之被打破，混合云成为了大势所趋。同时，青云科技成功上市，映射了混合云市场价值被逐步释放。此外，云计算将全面覆盖于全行业，成为基础设施。同时，云计算将大面积与各产业之间进行深度融合，构建新的数字生产力，发挥协同效应，为企业和社会的发展提供新的动力。
The size of China's cloud computing market will reach 177.64 billion RMB in 2020, and is predicted to reach 233.06 billion RMB in 2021. First of all, the new infrastructure and the advancement of digitalization have given the industry new momentum of development. Secondly, the novel coronavirus pneumonia epidemic situation and the continuation, shortened the cycle of cloud service application in the market, the industry will be a full-scale explosion. As the data of iiMedia Research showed, 87% global enterprises invested in the field of hybrid cloud in 2020. The consulting analyst of iiMedia Research believe that while the business boundaries of traditional enterprises and Internet enterprises are broken, the original close relationship between traditional enterprises and private cloud has been broken and the relationship between Internet enterprises and public cloud has also been broken. Hybrid cloud has become the general trend in the industry of cloud computing. At the same time, the company called Qingyun technology successfully landed on STAR Market , which reflects the gradual release of hybrid cloud market value. In addition, cloud computing become an infrastructure in a whole industry. At the same time, cloud computing will be deeply integrated with various industries in a large area, build new digital productivity, create a synergistic effect, and provide new power for the development of enterprises and society.

艾媒咨询|2021中国电子签约行业人力资源场景应用专题研究报告

本报告研究涉及企业/品牌/案例：e签宝，法大大，上上签，中国云签，契约锁

随着数字经济的快速发展，电子签约行业迎来有利发展环境。2020年，中国电子签名合同签署次数已达到506亿次。自2020年3月人社部印发《人力资源社会保障部办公厅关于订立电子劳动合同有关问题的函》以来，北京、沈阳、山东、云南、杭州等多个省市陆续制定电子劳动合同推广计划，并进行试点研究，推广劳动合同电子化管理，纸质劳动合同正逐步进入电子化数字化时代。相比传统劳动合同，电子劳动合同具有提升效率、灵活便捷、安全性高、降低成本、数字化程度高、可远程操作的优势。iiMedia Research(艾媒咨询)数据显示，48.9%的受访企业会在人力资源场景中使用电子签约服务，超三成受访企业在在人力资源领域的年均电子合同签署量在500-1000份之间， 52.2%的受访企业意在通过电子签约形式实现节约成本的目的，48.7%的受访企业希望能够提高合同安全性。
With the rapid development of digital economy, the electronic contract signing industry ushers in a favorable development environment. In 2020, the number of electronic signature contracts signed in China has reached 50.6 billion. Since the Ministry of human resources and social security issued the "letter of the general office of the Ministry of human resources and social security on issues related to the conclusion of electronic labor contract" in March 2020, Beijing, Shenyang, Shandong, Yunnan, Hangzhou and other provinces and cities have successively formulated electronic labor contract promotion plans and carried out pilot studies to promote the electronic management of labor contract. Paper labor contract is gradually entering the electronic digital era. Compared with the traditional labor contract, electronic labor contract has the advantages of improving efficiency, flexibility and convenience, high security, reducing costs, high degree of digitization, and remote operation. As the data of iiMedia Research showed, 48.9% of the enterprises interviewed will use E-contract signing services in the human resources scene, and more than 30% of the enterprises interviewed have signed 500-1000 e-contracts in the field of human resources, 52.2% of the respondents intend to achieve the purpose of cost saving through electronic contract signing, and 48.7% of the respondents hope to improve the contract security.

艾媒咨询|2020-2021年中国OA行业研究报告

本报告研究涉及企业/品牌/案例：蓝凌，今目标，云之家，企业微信，钉钉，泛微，致远软件

iiMedia Research(艾媒咨询)调研数据显示，82.7%的受访白领表示认为数字化技术极大地提高了办公的效率，认同OA系统的必要性。预计伴随数字化的不断普及，未来更多企业会选择更多地发展远程办公模式，OA业务市场广阔。这一市场机遇令OA行业发展的市场呈现老品牌厂商与互联网巨头相互竞争的局面。因此，OA平台需要持续走向成熟化，提高提高服务品质来逐渐稳定市场格局。
As the data of iiMedia Research showed, 82.7% of white-collar workers surveyed believe that digital technology has greatly improved the efficiency of office work, and they agree with the necessity of OA system. It is expected that with the continuous popularization of digitization, more enterprises will choose to develop telecommuting mode in the future, and the market of OA business is vast. This market opportunity presents a situation of competition between old brand manufacturers and Internet giants in the development market of OA industry. Therefore, OA platform needs to continue to mature and improve service quality to gradually stabilize the market pattern.

艾媒咨询|2020-2021年中国跨境贸易CRM发展白皮书

中国CRM市场2019年的市场规模达到35亿元，同比增长16.7%，正处于市场扩充的阶段。首先是政策的推动和大环境的引领，促使跨境贸易发展前景进一步明朗。同时，在疫情黑天鹅的影响下，中国跨境贸易行业或将面临洗牌期，企业对于数字化系统的需求将会进一步被激发。随着中国跨境贸易市场规模的不断扩大，跨境贸易作为CRM系统中的一个重要应用渠道也将不断发展进步。由于中国跨境贸易行业对于数字化管理的需求不断增强，资本市场对于跨境贸易CRM行业的关注度持续升温。随着互联网资本的进入，背靠资本巨头的资源，CRM系统逐渐与外贸行业中其他各个环节实现打通。产业链的完善使得外贸行业数据有效联通，客户能够在获客后快速将数据对接至CRM系统中，并实现生产、物流、支付、报关退税等环节的一站式完成。在此基础上，未来人工智能技术的加入将赋予CRM系统更多的可能性。通过机器自身的学习，用户企业的各自需求将以更加精准化的方式得到满足。
China's CRM market reached 3.5 billion yuan in 2019, an increase of 16.7% year-on-year, and it is in the stage of market expansion. The first is the promotion of policies and the guidance of the general environment, which has further clarified the development prospects of cross-border trade. At the same time, under the influence of the black swan of the epidemic, China's cross-border trade industry may face a reshuffle period, and enterprises' demand for digital systems will be further stimulated. As the scale of China's cross-border trade market continues to expand, cross-border trade as an important application channel in the CRM system will also continue to develop and progress. As the demand for digital management in China's cross-border trade industry continues to increase, the capital market continues to pay more attention to the cross-border trade CRM industry. With the entry of Internet capital and relying on the resources of capital giants, the CRM system has gradually achieved connections with other links in the foreign trade industry. The improvement of the industrial chain enables the effective connection of data in the foreign trade industry, and customers can quickly connect the data to the CRM system after acquiring customers, and achieve one-stop completion of production, logistics, payment, customs declaration and tax rebate. On this basis, the addition of artificial intelligence technology in the future will give the CRM system more possibilities. Through the learning of the machine itself, the respective needs of user companies will be met in a more precise way.

艾媒咨询|2020年中国数字中台行业市场趋势与头部企业布局研究报告

随着中国数字经济的蓬勃发展以及企业SaaS服务驶入快车道，中国企业数字中台发展前景向好。在此背景下，腾讯、百度、字节跳动、京东、美团等互联网巨头接连引入中台战略，行业市场规模持续扩大，iiMedia Research(艾媒咨询)数据显示，2020年中国企业数字中台预计攀升至72.5亿元。数字中台在企业中有着广泛的应用场景，开始从企业零售向生产设计、内部运营和供应链等上游业务渗透，加速数据到价值的服务产生过程，未来有望演变成为企业的组织单元。

With the rapid development of China's Digital Economy and Saas Service of enterprises entering the Fast Lane, the development prospect of China's enterprise digital center is promising. In this context, Internet giants such as tencent, Baidu, bytedance, Jd.com and Meituan have successively introduced the china-taiwan strategy, and the industry market has continued to expand, As the data of iiMedia Research showed, by 2020, the number of Chinese enterprises in Taiwan is expected to climb to 7.25 billion yuan. Digital Zhongtai has a wide range of applications in enterprises, starting from the enterprise retail to production design, internal operations and supply chain upstream business penetration, to speed up the data to the value of the service generation process, the future is expected to evolve into the organizational unit of the enterprise.