艾媒咨询将于12月20日发布《2021年中国商业发展趋势及新兴领域分析报告》， 该报告含300+页内容，100+图表，从全球疫情及中国疫情现状入手，分析疫情对于中国经济的影响，结合12个以上企业案例分析，探讨直播电商、本地生活、文娱消费新业态，深入分析医美、母婴、养老三大新消费行业发展现状及商业模式，总结中国典型行业商业模式及发展趋势。

本报告研究涉及企业/品牌/案例：脑陆科技。

中国的人工智能行业起步于上世纪70年代末，在技术不断成熟、政策持续推动、企业用工成本不断提高等多方面因素作用下，人工智能行业发展迅速。iiMedia Research(艾媒咨询)数据显示，2000年以后，人工智能核心产业规模进入快速增长期，预计2020年达到1500亿元，到2025年可以达到4000亿元。人工智能的专利数量稳步增长，2015年以后，人工智能逐步上升为国家战略，并成为“新基建”行业之一。与此同时，人工智能在金融、安防、智能家居、医疗、娱乐等多个行业逐渐落地，并整体呈现出复杂化和综合化的应用趋势。未来，作为人工智能的前沿技术之一的脑机交互技术将会显著提高人机交互带宽和设备的反应速度，同时依靠其独特的脑电波感应技术为人工智能的应用提供新的内容，促进人工智能在多个行业的商业化进程。

China's artificial intelligence industry started in the late 1970s. Under the influence of various factors, such as the continuous maturity of technology, the continuous promotion of policies, and the continuous increase of enterprise labor costs, the artificial intelligence industry has developed rapidly. As the data of iiMedia Research showed, after 2000, the scale of artificial intelligence core industry has entered a period of rapid growth. It is estimated that the scale of artificial intelligence core industry will reach 150 billion yuan in 2020 and 400 billion yuan in 2025. The number of artificial intelligence patents has increased steadily. After 2015, artificial intelligence has gradually become a national strategy and become one of the "New Infrastructure" industries. At the same time, artificial intelligence is gradually landing in many industries, such as finance, security, smart home, medical treatment, entertainment and so on, and presents a trend of complex and comprehensive application. In the future, brain computer interaction technology, as one of the cutting-edge technologies of artificial intelligence, will significantly improve the bandwidth of human-computer interaction and the response speed of equipment. At the same time, relying on its unique brain wave induction technology, it will provide new content for the application of artificial intelligence, and promote the commercialization process of artificial intelligence in many industries.

以95后为代表的新生代逐步成为妈妈群体的主流，新生代妈妈受教育程度以及生活水平较以往都有了大幅提升，使得她们在育儿观念、育儿行为、消费观念以及消费行为方面出现了新的特征，这将加速推进母婴市场升级变革。95后妈妈备孕阶段对健康产品服务关注度排在首位，占比达80.3%，孕育后消费金额明显上升的受访者比例占48.5%。为兼顾宝宝发育和自身健康，孕育后更多95后妈妈成为营养保健行动派，高频消费的人数达24.2%，营养保健品摄入周期趋长。54.4%受访95后妈妈表示母婴社区类平台是其获取母婴相关内容的主要渠道，34.5%的95后妈妈更易被母婴社区“种草”。调查显示，妈妈网孕育母婴满意度得分最高，达到了8.3分。95后新手妈妈对母婴社区平台依赖度高，头部平台服务价值以及商业价值日益凸显。

The new generation represented by the post-95 generation has gradually become the mainstream of the mother group. The education level and living standard of the new generation of mothers have been greatly improved compared with the past, which makes them have new characteristics in the aspects of parenting concept, parenting behavior, consumption concept and consumption behavior, which will accelerate the upgrading and reform of the maternal and infant market. The post-95 mothers' attention to health products and services ranked first in the pregnancy preparation stage, accounting for 80.3%. 48.5% of the respondents showed a significant increase in consumption after pregnancy. In order to take into account the development of babies and their own health, more mothers born in the post-95s have become the action group of nutrition and health care. The number of high-frequency consumers reaches 24.2%, and the intake cycle of nutrition and health care products tends to be longer. 54.4% of the post-95 mothers said that the maternal and infant community platform was the main channel for them to obtain the content related to mother and baby, and 34.5% of the post-95 mothers were more likely to be "planted grass" in the mother and child community. According to the survey, the satisfaction score of mothers and babies of mothers and infants was the highest, reaching 8.3 points. The post-95 novice mothers are highly dependent on the maternal and infant community platform, and the service value and commercial value of the head platform are increasingly prominent.

本报告研究涉及企业/品牌/案例：Adobe、询盘云、赛诺贝斯。

iiMedia Research（艾媒咨询）数据显示，2020年中国SaaS行业市场规模预计达到253.4亿元，其中CRM市场发展迅速，2019年规模达到36.9亿元。营销SaaS作为CRM的重要分支，其发展潜力不容小觑。而目前广告投放渠道中，数字广告，特别是移动广告渠道重要性愈加突出，即使在海外市场，也有94%的营销人员更偏好使用Facebook等社媒平台进行投放。因此营销SaaS平台也在实现多渠道、多平台投放服务，同时发挥数据中台作用，为业务应用场景落地提供统一的数据输出与数据分析能力支持。

As the data of iiMedia Research showed, the market scale of China SaaS industry is expected to reach 25.34 billion yuan in 2020, of which the CRM market is developing rapidly, reaching 3.69 billion yuan in 2019. As an important branch of CRM, marketing SaaS has great potential. Among all the current advertising channels, digital advertising, especially mobile advertising, is becoming more and more important. Even in overseas markets, 94% of marketing staffs prefer to use social media platforms such as Facebook to launch advertisements. Therefore, the marketing SaaS platform is also realizing advertising services for multi channels and multi platforms, and playing the role of data center to provide unified data output and data analysis capability support for the implementation of business application scenarios.

本报告研究涉及企业/品牌/案例：游娱联盟、奥秘之家、屋有岛。

中国密室逃脱的线上订购单量总体呈大幅上升的趋势，2019年第三季度仅美团平台的密室线上订单额为4.85亿元，同比增长2.41倍。艾媒咨询分析师认为，线上交易平台的发展为密室逃脱行业提供了宣传和推广的渠道，有助于商家对客户进行预约分流，提高运转效率。

The number of online orders for escape rooms in China is generally on the rise. In the third quarter of 2019, only the number of online orders for escape rooms on the Meituan platform was 485 million, an increase of 2.41 times. IiMedia Research believes that the development of online trading platforms provides a channel for publicity and promotion for the escape room industry, which helps merchants to pre-distribute customers and improve operational efficiency.

本报告研究涉及企业/品牌/案例：欧莱雅，雅诗兰黛，完美日记。

新冠疫情在带来风险的同时也带来了机遇，在疫情冲击下部分国际化妆品集团业绩亏损较大，但同时一部分国际品牌抓住新兴市场和电子商务的热潮实现了业绩的猛增。中国疫情防控得当，国内消费市场稳步回升，国际外资大牌纷纷全球补货直供中国。特别是双十一活动利好化妆品行业，艾媒咨询预计到年底化妆品行业都将继续保持增长态势。

While the new crown epidemic has brought risks, it has also brought opportunities. Under the impact of the epidemic, some international cosmetics groups have lost more money, but at the same time a number of international brands to seize the emerging markets and the upsurge of e-commerce to achieve the performance of Mengzeng. China's epidemic prevention and control, the domestic consumer market steadily rose, international foreign brands have global replenishment of direct supply to China. In particular, eleven activity is good for the cosmetics industry, iimedia Research predicted that by the end of the cosmetics industry will continue to maintain growth momentum.

本报告研究涉及企业/品牌/案例：蚊子会、头条易、遥望网络。

10月中旬开始，随着线上购物节“双11”的临近，各主要平台竞相开启各式各样的预热活动，直播电商网络热度逐渐回升。2020年10月，直播电商总观看次数达到249.09亿次，同比增长1.48%;开播主播总数11.44万人，其中店铺主播占比依旧最大，而达人主播数量则从8月份的0.69万家降低到10月的0.49万家，占比33%。艾媒咨询分析师认为，随着直播电商不再只是粗放型低价促销，而逐渐走向垂直化和精细化，直播电商行业将逐步朝向规范化方向发展。

From the middle of October, with the approach of online Shopping Festival "double 11" , major platforms are competing to open a variety of warm-up activities, live e-commerce network fever gradually pick up. In October 2020,24.909 billion views were viewed by direct-broadcast merchants, up 1.48 percent year-on-year. Of the 114,400 anchorpersons on-air, store anchorpersons still accounted for the largest share, the number of "the voice" hosts dropped from 6,900 in August to 4,900 in October, accounting for 33 percent of the total. Ai Media consulting analysts believe that with the direct broadcast e-commerce is no longer just extensive low-price promotions, but gradually move to the vertical and refined, the direct broadcast e-commerce industry will gradually move to the direction of standardization.

本报告研究涉及企业/品牌/案例：一汽大众、吉利汽车、特斯拉。

2020年上半年，国家层面和地方政府出台的一系列政策起到了刺激汽车消费的效果，为下半年车市恢复奠定了基础。同时，“金九银十”这个汽车传统销售旺季的到来，加上消费者在经济方面的安全感以及身处的环境现状的改善，都共同驱动了车市销量的增长。数据显示，2020年1-10月，汽车产销1951.9万辆和1969.9万辆，同比下降4.6%和4.7%，降幅与1-9月相比，分别收窄2.1个百分点和2.2个百分点。其中，10月的汽车产销分别达到255.2万辆和257.3万辆，环比增长0.9%和0.31%，同比增长11.0%和12.5%。

In the first half of 2020, a series of policies at the national level and by local governments had the effect of stimulating automobile consumption, laying the foundation for the recovery of the automobile market in the second half of the year. At the same time, the arrival of the "golden nine silver ten" , a traditional automobile sales peak season, coupled with consumers' sense of economic security and the improvement of the current situation in the environment, all together drive the growth of the car market. The figures show that between January and October 2020, car production and sales totaled 19.519 million and 19.699 million units, down 4.6 percent and 4.7 percent from the same period a year earlier. The decrease narrowed by 2.1 percentage points and 2.2 percentage points, respectively, from January to September. Of this total, car production and sales reached 2.552 million and 2.573 million respectively in October, up 0.9 percent and 0.31 percent month-on-month and 11.0 percent and 12.5 percent year-on-year.

在中国移动互联网加速渗透的过程中，特别是在2020年新冠疫情冲击下，短视频和在线直播行业恢复强势增长势头。iiMedia Research(艾媒咨询)数据显示，2019年，中国短视频用户规模为6.27亿，预计到2020年将同比增长15.2%至7.22亿。2020年3月，中国网络直播用户规模进一步扩大，达到5.6亿。在行业大背景利好的情况下，欢聚时代的直播、短视频业务也迎来利好，数据显示，2020年第三季度，欢聚时代总营收62.864亿元，同比增长36.1%;净利润8.0亿元，同比增长64.0%;全球移动月活3.901亿，其中海外用户占比89.4%。然而受国际大环境的影响，全球总付费用户数同比下降4.7%至410万。

In the process of accelerating penetration of China Mobile Internet, especially under the impact of the 2020 new crown epidemic, the short video and live online broadcasting industry has resumed strong growth momentum. according to the data of iimedia research, China had 627m short video users in 2019 and is expected to grow 15.2 per cent year-on-year to 722M by 2020. In March 2020, the number of live streaming users in China expanded further, reaching 560 million. In the industry background, the live broadcast, Short video business in the era of reunion also welcomed the good, data show that in the third quarter of 2020, the era of reunion total revenue 6,286.4 million yuan, up 36.1% year-on-year; net profit 800 million yuan, up 64.0% ; Global Mobile monthly activity is 390.1 million, of which 89.4% are overseas users. However, due to the global environment, the total number of paying users worldwide fell 4.7% to 4.1 million.

本报告研究涉及企业/品牌/案例：辛选、谦寻文化、美ONE。

直播电商由于带给人们一种专业导购式体验、节约了用户购物成本、顺应了消费下沉趋势和节约了部分商家的获客成本而提供了独特价值，具有内生增长能力。中国的直播电商行业起步于2016年电商平台对新业务模式的探索，2019年开始，市场增长迅速。iiMedia Research(艾媒咨询)数据显示，2019年，中国直播电商市场规模达到4338亿元，相比于2018年增长了226.2%，预计到2021年，市场规模可以达到12012亿元。直播电商用户整体上是理性的，用户选择同直播电商购物的最主要原因是优惠限时限量（占50.8%）、商品性价比高（占48.3%）、商品是我需要的（占46.7%）。消费者最主要的退货原因是商品质量有问题，占43.3%，而发货不及时和售后服务不好也是导致退货的重要原因，分别占22.5%和18.3%。因此，供应链管理能力和团队运营能力构成了直播电商平台的核心竞争力。此外，随着直播电商的发展，C2M模式将会使拥有供应链的头部企业受益，直播电商将会带动高性价比白牌商品市场增长，从而为实体经济赋能。

Live e-commerce provides unique value and has endogenous growth ability because it brings people a kind of professional shopping guide experience, saves the shopping cost of users, conforms to the downward trend of consumption and saves the customer acquisition cost of some businesses. China's live e-commerce industry started in 2016 when e-commerce platforms explored new business models. From 2019, the market grew rapidly. As the data of iiMedia Research showed,the market scale of China's live e-commerce reached 433.8 billion yuan in 2019, an increase of 226.2% compared with that in 2018. It is estimated that the market size will reach 1201.2 billion yuan by 2021. On the whole, the users of live e-commerce are rational. The main reasons why users choose to shop with live e-commerce are the time and amount limit(50.8%), the high cost performance ratio (48.3%) and the products I need (46.7%). The most important reason for consumers to return goods is the bad quality of goods, accounting for 43.3%. The delayed delivery and poor after-sales service are also important reasons for the return of goods, accounting for 22.5% and 18.3% respectively. Therefore, supply chain management ability and team operation ability constitute the core competitiveness of live e-commerce platform. In addition, with the development of live e-commerce, C2M mode will benefit the head enterprises with supply chain, and the live e-commerce will drive the growth of white brand commodity market with high cost performance, thus enabling the real economy.