艾媒咨询 | 2025年中国移动支付行业发展状况与用户行为调查数据

在数字化浪潮与金融科技深度融合的推动下，中国移动支付行业近年来取得了令人瞩目的发展成就，成为全球支付领域的重要引领力量。根据全球领先的新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2025年中国移动支付行业发展状况与用户行为调查数据》数据显示，2024年中国移动支付交易规模达到563.7万亿元，未来随着居民收入水平提高和科技的不断进步，未来中国移动支付交易规模还会继续增长。在中国移动支付用户使用过手机支付的主要场景中，大型商超以67.91%的占比成为移动支付用户使用手机支付最多的场景，其次是便利店和餐饮门店，占比分别为66.94%和65.64%。这表明绝大部分用户愿意在线下使用手机支付。在中国移动支付用户手机支付主要使用的账户类型中，支付宝余额以68.23%的高占比位居首位，微信零钱以64.18%的占比紧随其后，排名第二。说明大部分用户习惯方便快捷的交易账户类型。艾媒咨询分析师认为，未来，行业需在保障支付安全的前提下，进一步优化用户体验，拓展跨境支付等新业务领域，推动移动支付服务向智能化、个性化、国际化方向迈进。
Driven by the deep integration of the digital wave and fintech, China's mobile payment industry has achieved remarkable development accomplishments in recent years and has become an important leading force in the global payment field. According to the latest "iiMedia Report | Survey data on the development status and user behavior of China's mobile payment industry in 2025" released by iiMedia Research, a world-leading third-party data mining and analysis institution for the new economy industry, the transaction scale of China's mobile payment reached 563.7 trillion yuan in 2024. In the future, with the increase in residents' income levels and the continuous advancement of technology, the transaction volume of mobile payment in China will continue to grow. Among the main scenarios where mobile payment users in China have used mobile payments, large supermarkets, with a proportion of 67.91%, are the scenarios where mobile payment users use mobile payments the most, followed by convenience stores and restaurants, with proportions of 66.94% and 65.64% respectively. This indicates that the vast majority of users are willing to use mobile payment offline. Among the main account types used by mobile payment users in China for mobile payment, Alipay Balance ranks first with a high proportion of 68.23%, followed closely by wechat Wallet with a proportion of 64.18%, ranking second. It indicates that the majority of users are accustomed to convenient and fast transaction account types. Analysts from iiMedia Research believe that in the future, the industry needs to further optimize user experience under the premise of ensuring payment security, expand new business areas such as cross-border payment, and promote the development of mobile payment services towards intelligence, personalization and internationalization.

艾媒咨询 | 2024年微信视频号用户画像与行为洞察报告

随着互联网技术的不断进步和社交媒体生态的演变，微信视频号作为新兴的视频平台，正逐渐成为品牌营销和商业化的新战场。微信视频号坐拥国内庞大的私域流量，其独特优势在于其植根于拥有完整社交链的微信生态，辐射超过13亿用户的社交圈，社交传播的内容具备高信任基因。因此，微信视频号诞生至今，已经成为连接用户与内容创作者的重要桥梁。全球新经济产业第三方数据挖掘和分析机构iiMedia Research（艾媒咨询）最新发布的《2024年微信视频号用户画像与行为洞察报告》数据显示，从2020年3月到2023年12月，中国短视频行业的用户基数呈现持续上升的态势。截至2023年12月，用户总数攀升至10.53亿，渗透率达到了96.40%。艾媒咨询分析师认为，逐年增长的用户规模表明短视频市场仍有巨大的发展潜力和空间。
艾媒咨询分析师认为，视频号推出了多项商业化工具，包括直播带货、观众打赏、付费内容推广以及广告互选等，为不同粉丝规模的内容创作者提供了丰富的变现途径。在当前的互联网生态中，商业化已成为维系创作者长期留存的关键因素。创作者生产的高质量内容是视频号在竞争激烈的短视频领域中吸引和维系用户关注的核心。因此，视频号的商业化步伐加快，对于建立一个可持续发展的内容生态系统具有重要意义。
With the continuous progress of Internet technology and the evolution of social media ecology, wechat video number, as an emerging video platform, is gradually becoming a new battlefield for brand marketing and commercialization. Wechat video number has huge private traffic in China. Its unique advantage is that it is rooted in the wechat ecosystem with a complete social chain, radiating the social circle of more than 1.3 billion users, and the content of social communication has a high trust gene. Therefore, since the birth of wechat video number, it has become an important bridge connecting users and content creators. The latest "2024 wechat video user portrait and Behavior insight report" released by iiMedia Research, a third-party data mining and analysis institution in the global new economy industry, shows that from March 2020 to December 2023, the user base of China's short video industry has continued to rise. As of December 2023, the total number of users climbed to 1.053 billion, and the penetration rate reached 96.40%. Imedia Consulting analysts believe that the growing user scale year by year indicates that the short video market still has huge development potential and space.
iiMedia Research analysts believe that the video number has launched a number of commercial tools, including live delivery, audience rewards, paid content promotion and advertising mutual selection, etc., providing a rich way for content creators of different fan sizes to monetize. In the current Internet ecology, commercialization has become a key factor to maintain the long-term retention of creators. High-quality content produced by creators is at the core of video Number's ability to attract and maintain users' attention in the highly competitive short video field. Therefore, the accelerated pace of commercialization of video number is of great significance for the establishment of a sustainable content ecosystem.

艾媒咨询｜2022年中国种草经济市场及消费者行为监测报告

“种草经济”本质上仍是一种注意力经济，是“网红经济”的进一步延伸。数据显示，2021年中国网上零售额达130883亿元，在社会消费品零售总额的占比近三成。线上渠道成为中国消费重要阵地，在疫情常态化防控中全面推进复工复产达产的当下，“种草经济”作为在线新经济典型模式之一，也呈现增长态势。

艾媒咨询｜2022年中国新春拜年方式及行为监测专题报告

受新冠疫情以及严格的隔离措施政策的影响，全国各地提倡“就地过年”，以保障人民群众的健康安全。相较与过去走街串巷、面对面拜年的方式，线上拜年方式成为更多人春节拜年的新选择。iiMedia Research(艾媒咨询)调研数据显示，超过六成受访者认可并表示今年会选择“云拜年”。随着5G、全息影像通信等技术的不断创新，线上拜年更加具有沉浸感和临场感，形式更加多元化。
Due to the COVID-19 and strict quarantine policy, the government call for staying in cities for celebrating the holiday to ensure public's health. Compared with the traditional ways to celebrate Chinese New year, online new year greeting is popular among Chinese. According to iiMedia Research, more than 60% of respondents will express their wishes online. With the development of 5G and Holographic display, people will feel more immersed and the ways of showing wishes will become more diversified.

艾媒咨询|2021年中老年群体触网行为研究报告

本报告研究涉及企业/品牌/案例：美团，微信

随着老龄化、城镇化的加剧，空巢老人持续增长并且面临更多的生活问题，愈发需要网络应用以一定程度地解决生活困难。因此，主流APP开始了适老化升级。其中，微信、美团等的适老化升级取得了初步成效。
With the intensification of aging and urbanization, the empty-nest elderly continue to grow and face more life problems. There is an increasing need for network applications to solve life difficulties to a certain extent. Therefore, the mainstream APP has begun to be upgraded. Among them, WeChat, Meituan, etc. have achieved initial results in their aging upgrades.

艾媒咨询|2021年中国春节网络红包专题研究报告

2021年春节期间，各大互联网平台发放红包金额超180亿元，春节网络红包活动“含金量” 再创新高。网络红包活动成为春节重要节目之一，多家平台相继与央视春晚合作，进行品牌推广效应和新户获取。2021年春节，在政策、经济、社会等环境因素的影响下，各大互联网平台爆发网络红包分发混战，抖音率先公布分发20亿网络现金红包，快手、拼多多随后加码红包分发金额。iiMedia Research(艾媒咨询)数据显示，2021年春节期间收到或发送红包的数量有所提升的用户，以及收到或发送红包的金额有所提升的用户均约为五成。参与平台网络红包后，近八成用户选择绑定银行卡;绑定银行卡后，超五成用户没有解绑银行卡的打算。春节网络红包的活动已经成为了各大平台支付业务布局的重要一环。依托于春节网络红包的超高流量以及与支付场景紧密的关联性，平台旨在实现支付业务的有效拉新。
　　During the Spring Festival of 2021, the number of red envelopes issued by major Internet platforms exceeded 18 billion yuan, and the "gold content" of the online red envelope activities during the Spring Festival hit a new high. Online red envelope activities have become one of the important programs of the Spring Festival. Many platforms have cooperated with CCTV Spring Festival Gala to carry out brand promotion effects and new account acquisition. In the Spring Festival of 2021, under the influence of policy, economic, social and other environmental factors, major Internet platforms erupted in online red envelope distribution. Douyin was the first to announce the distribution of 2 billion online cash red envelopes. Kuaishou and Pinduoduo subsequently increased the amount of red envelope distribution. According to data from iiMedia Research, about 50% of the users who received or sent red envelopes during the Spring Festival in 2021, and the number of users who received or sent red envelopes increased. After participating in the platform network red envelopes, nearly 80% of users chose to bind their bank cards; after binding their bank cards, over 50% of users did not intend to unbind their bank cards. The Spring Festival network red envelope activities have become an important part of the payment business layout of major platforms. Relying on the ultra-high traffic of the Spring Festival network red envelopes and the close relevance to the payment scenario, the platform aims to achieve effective innovation of payment services.

艾媒咨询|2020-2021年中国移动社交行业研究报告

本报告研究涉及企业/品牌/案例：探探。
其他企业/品牌：微信，QQ，微博，陌陌，百度贴吧，知乎，腾讯，Before，避风，有噗。

随着图片社交、声音社交、视频社交等产品形态的创新以及革新，移动社交市场将保持稳健发展态势，iiMedia Research（艾媒咨询）数据显示，2020年中国移动社交用户规模突破9亿人，较2019年增长7.1%。短视频与直播行业的火爆，使得人们交流的方式已从单纯的文字聊天，到图片分享，再到语音沟通，最后到用视频社交的转变。iiMedia Research （艾媒咨询）数据显示，受访移动社交用户交流方式中文字聊天占比约七成，仍为主流交流方式。在倾向交流方式调查中，12.5%受访用户表示倾向使用视频方式，倾向占比超过实际使用占比，用户对视频交流占比提升意愿明显。5G 网络带来的高质量、低延迟特性，势必会大大提升移动社交的产品体验和以及玩法的升级，而 AI 技术使得不同的社交模式具有可行性。未来，随着 5G + AI 技术的持续创新，社交产品场景将更加丰富和新颖，有望重塑用户的社交行为链条。

With the innovation and innovation of product forms such as image socialization, voice socialization, and video socialization, the mobile social market will maintain a steady development trend. As the data of iiMedia Research showed, the scale of mobile social users in China is exceed 900 million in 2020 which is an increase of 7.1% from 2019. The popularity of the short video and live broadcast industry has transformed the way people communicate from simple text chat, to picture sharing, to voice communication, and finally to video social interaction. As the data of iiMedia Research showed, text chat accounts for about 70% of the interviewed mobile social users' communication methods, which is still the mainstream communication method. In the survey on communication methods, 12.5% of the interviewed users indicated that they would prefer to use video methods, and the proportion of inclination exceeds the proportion of actual use, and users are obviously willing to increase the proportion of video communication. The high-quality, low-latency features brought by 5G networks will inevitably greatly enhance the product experience and gameplay upgrades of mobile social networking, and AI technology makes different social models feasible. In the future, with the continuous innovation of 5G + AI technology, social product scenarios will be richer and more novel, which is expected to reshape users' social behavior chain.

艾媒报告|2020年H1中国新式茶饮行业发展现状与消费趋势调查分析报告

本报告研究涉及企业/品牌/案例：喜茶，奈雪の茶，茶颜悦色。
其他提及企业/品牌：coco都可，一点点，益禾堂，沪上阿姨，有茶，古茗，快乐柠檬，贡茶，蜜雪冰城，伏见桃山，书亦烧仙草，瑞幸小鹿茶，卡旺卡，七分甜，微博，抖音，微信，快手等。

2020年5月15日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1中国新式茶饮行业发展现状与消费趋势调查分析报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对新式茶饮整个行业，特别是行业的商业模式、盈利能力、用户消费行为等进行全面分析，并且结合喜茶、奈雪の茶、茶颜悦色等企业案例分析，判断2020-2021年中国茶饮行业的发展趋势。艾媒咨询研究发现，随着互联网渗透率提高，外卖在国民消费中的作用进一步凸显，国民对外卖的需求增长，外卖产业整体发展态势良好，且仍有巨大的增长潜力。作为新式茶饮行业的下游产业，外卖产业渗透率的快速提高也给新式茶饮的终端需求带来了增长点。

In the competitive new tea industry market, several major head brands have been through cross-border joint development, social media marketing, scene marketing and other differentiated strategies to seize a part of the market share, consolidate the leading position. In this case, in order to seek differentiated development, other brands will be considered from various factors, the most suitable for their own development of the sub-track, which is the current development of the new tea brand the greatest opportunity.

艾媒报告|2020H1中国酒店行业运行数据监测及标杆企业品牌研究报告

本报告研究涉及企业/品牌/案例：锦江酒店，全季酒店，OYO酒店，你好酒店，途家民宿，爱彼迎。
其他提及企业/品牌：华住酒店集团，维也纳酒店，盒子空间，轻住酒店，我寓，携程，飞猪，美团，支付宝，微信，腾讯旅游，大众点评，小猪，木鸟，马蜂窝，海友酒店，如家，宜尚酒店，桔子精选等。

2020年4月30日，全球知名的新经济产业第三方数据挖掘和分析机构iiMedia Research(艾媒咨询) 发布《2020H1中国酒店行业运行数据监测及标杆企业品牌研究报告》。报告根据艾媒数据中心、艾媒咨询商业情报数据库、艾媒商情舆情数据监测系统基础数据，对高端、中端、单体酒店和民宿等各类中国酒店行业进行全面分析，对锦江、全季、OYO、途家等品牌进行典型案例解读，以此分析直播电商的产品特性以及品牌方的发展趋势，判断2020-2021年中国酒店行业的发展趋势。受到本次疫情影响，中国酒店行业面临巨大危机，中端酒店体现了较好的灵活抗压能力，在未来的酒店消费升级市场中将具有一定的优势。而在疫情影响下，单体酒店、民宿营收严重下滑，行业或将面临重新洗牌。

Data show that in 2019, the number of domestic tourists in China increased by 8.40% year-on-year to 6,006 million. However, the new crown outbreak in 2020 will end the trend of hotel revenue growth and have a huge impact on the hospitality industry. Data show that in the first quarter of 2020, the entire hotel industry has been hit hard, the long-held small and medium-sized hotels will suffer a more severe impact.

艾媒报告|2019-2020年中国移动社交行业年度研究报告

本报告研究涉及企业/品牌/案例：玩吧APP，Soul APP，积目APP；其他提及企业/品牌：微信，QQ，飞聊，微博，珍爱网，百度贴吧，豆瓣，知乎，小红书，陌陌，boss直聘，脉脉，钉钉，抖音，keep，绿洲，探探，糖豆，派派，多闪，我是谜

iiMedia Research（艾媒咨询）数据显示，2019上半年中国即时通信应用使用率达到96.9%， 即时通信所代表的移动社交已成网民生活常态，随着国内移动社交生态的发展，预计到2020年用户规模将突破9亿。庞大的移动社交用户规模也意味着更多的市场可能性，而以95后、00后为主的年轻新世代逐渐成为中国移动社交市场的主力军。这部分年轻用户更青睐于轻松、趣味社交形式， 偏好新潮、有趣、多元的社交场景。当前5G、人工智能、VR等技术的发展与变迁驱动音频、视频、直播等新型社交载体加速落地。在技术升级和用户需求提升的背景下，传统移动社交厂商和新入局者纷纷瞄准泛娱乐类社交、校园社交等移动社交细分领域。艾媒咨询分析师认为，在技术变迁、需求细化、厂商积极布局等因素驱动下，中国移动社交行业将迎来新一轮的变革契机。

iiMedia Research data shows that in the first half of 2019, the usage rate of instant messaging apps in China reached 96.9%, and the mobile social network represented by instant messaging has become the normal life of netizens. With the development of mobile social ecology in China, the user scale is expected to exceed 900 million by 2020. The large scale of mobile social users also means more market possibilities, and the younger generation, mainly the post-1995 and post-2000 generations, is gradually becoming the main force in China's mobile social market. This group of young users are more interested in relaxing and interesting social forms, and prefer trendy, interesting and diverse social scenes. The development and changes of 5G, artificial intelligence, VR and other technologies are accelerating the landing of new social carriers such as audio, video and live broadcast. Under the background of technology upgrading and user demand improvement, traditional mobile social network manufacturers and new entrants have targeted the mobile social segments such as pan-entertainment social network and campus social network. iimedia consulting analysts believe that Chinese mobile social networking industry will usher in a new round of opportunities for change driven by technological changes, demand refinement, active layout of manufacturers and other factors.