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艾媒咨询|2021年中国智能客服满意度调查报告
2016年,人工智能进入商业化发展阶段,市场规模迅速增加。iiMedia Research(艾媒咨询)数据显示,截至2020年底,全球人工智能市场收入规模已经突破8920亿美元,预计2024年将超过3万亿美元。而在人工智能技术不断发展与客服行业转型升级等背景下,中国智能客服兴起也迎来了快速增长,未来智能客服有望成为行业实现新增长的突破点。
In 2016, "artificial intelligence" entered the stage of commercialization, and the market scale increased rapidly. According to data from iiMedia Research, as of the end of 2020, the global artificial intelligence market revenue has exceeded US$892 billion and is expected to exceed US$3 trillion in 2024. In the context of the continuous development of artificial intelligence technology and the transformation and upgrading of the customer service industry, the rise of intelligent customer service in China has also ushered in rapid growth. At the same time, in the adjustment phase of the development of China's customer service industry, smart customer service is expected to become a breakthrough point for the industry to achieve new growth in the future. -
艾媒报告|2020年中国在线办公行业“战疫”专题数据监测报告
本报告研究涉及企业/品牌/案例:金山办公,齐心集团,蓝凌;其他提及企业/品牌:腾讯,阿里巴巴,华为,字节跳动,二六三,小鱼易连,腾讯会议,腾讯文档,企业微信,钉钉,阿里云,华为云WeLink,飞书,263视频会议,好视通,WPS+云办公,QQ邮箱
iiMedia Research(艾媒咨询)数据显示,2020年2月新春复工期间,中国有超过1800万家企业采用线上远程办公模式, 共计超过3亿人使用在线办公应用。受疫情等突发事件影响,中国在线办公需求显著提升。疫情催化在线办公需求短期提升,但长期使用粘性有待加强,在线办公仍需突破当前发展难点。艾媒咨询分析师认为,在完善的网络基础资源、云计算等技术发展以及协同办公等需求提升下,疫情危机将倒逼在线办公行业突破障碍,借数字化转型东风,有望实现常态化发展。在线办公的常态化发展,将加速企业数字化转型进程,并推进办公场景的进一步拓展以及新型雇佣方式的兴起。2019年中国智能移动办公市场规模达到288亿元,随着在线办公需求增长及用户习惯养成,智能移动办公市场将更快速发展,预计2020年将达到449亿元。
According to iiMedia Research, more than 18 million enterprises in China adopted the online telecommuting mode during the Spring Festival return to work in February 2020, and more than 300 million people in total used online office applications. Affected by the outbreak and other emergencies, online office demand in China has increased significantly. Epidemic situation catalyzes the short-term increase of online office demand, but the long-term use of stickiness to be strengthened, online office still needs to break through the current development difficulties. Imedia consulting analysts believe that the epidemic crisis will force the online office industry to break through barriers and realize normal development by virtue of digital transformation under the improved network basic resources, cloud computing and other technological development as well as the demand for collaborative office. The normal development of online office will accelerate the process of digital transformation of enterprises, and further expand the office scene and the rise of new employment methods. In 2019, the smart mobile office market in China reached 28.8 billion yuan. With the growth of online office demand and the formation of user habits, the smart mobile office market will develop more rapidly, and is expected to reach 44.9 billion yuan in 2020. -
艾媒报告|2020年中国新春远程办公行业热点专题报告
本报告研究涉及企业/品牌/案例:企业微信,钉钉,三五互联,会畅通讯,二六三,致远互联,齐心集团,真视通,苏州科达,华平股份,阿里巴巴,华为云WeLink,腾讯文档,字节跳动,飞书,苏宁科技,苏宁豆芽,阿里钉钉,百度,网易,酷狗,滴滴,京东,快手,印象笔记,百度云网盘,小鱼易连,全时云会议
iiMedia Research(艾媒咨询)数据显示,2020年新春期间中国远程办公人员超过3亿人,远程办公企业规模超过1800万家。在远程办公情况调查中,近五成受访用户开启了远程办公模式,且主要集中在互联网行业;44.4%的受访用户使用了远程办公的“在线沟通”功能;63.4%的受访用户认为远程办公的优势在于工作地点灵活自由;63.5%的受访用户表示看好远程办公行业发展前景。艾媒咨询分析师认为,中国远程办公普及率相对较低,存在较大发展空间。受此次疫情催化,远程办公需求短期激增,新春期间云办公概念股在二级市场中走势强盛。但中国远程办公用户习惯尚未养成,疫情之后应更加注重培养用户习惯,保障信息安全,凸显协同办公优势,增加用户粘性。
According to the data from iiMedia Research, during the Spring Festival of 2020, there are more than 300 million remote office workers in China, and the number of companies using teleworking exceeds 18 million. In the survey of teleworking, nearly 50% of the interviewees used teleworking, which was mainly concentrated in the Internet industry ; 44.4% of the interviewees used the "online communication" function of teleworking; 63.4% of the interviewees believed that the advantage of remote office lies in the flexibility and freedom of the work place; 63.5% of the interviewees expressed optimism about the development prospects of the remote office industry. iiMedia Consulting analysts believe that the penetration rate of remote office in China is relatively low, and there is the large developmental space in teleworking industry. Catalyzed by the epidemic, the demand for remote offices surged in the short term, and cloud office concept stocks have been trending strongly in the secondary market during the Spring Festival of 2020. However, the habits of remote office users in China have not yet been established. After the epidemic, more attention should be paid to cultivating user habits, ensuring information security, highlighting the advantages of collaborative office, and increasing user stickiness. -
艾媒报告|2020中国职场新春居家办公行为状态调查研究报告
本报告研究涉及企业/品牌/案例:企业微信,钉钉,飞书,QQ
iiMedia Research(艾媒咨询)数据显示,截至2月9日,73.7%的受访职场者表示其所在企业仍未复工,其中已经复工的企业多数集中在互联网/电子商务/IT/通讯行业,且主要采取居家办公模式。在居家办公的受访者当中,41.1%表示其日均办公时长延长;34.7%认为自身工作效率有所提升;76.8%透露其所在企业在新春办公期间尝试了新型在线办公软件。艾媒咨询分析师认为,此次“新冠肺炎”会促使大众对居家办公模式产生更深刻的认知,同时激发大量在线办公软件需求。中国在线办公软件市场发展尚未成熟,疫情的偶发性虽然为在线办公软件市场带来曙光,但用户需求的刚性和粘性仍需要进一步培养。
According to iiMedia Research data, as of February 9, 73.7% of the interviewed workers said that their companies have not resumed work, and most of the companies that have resumed work are concentrated in the Internet / e-commerce / IT / communications industry, and the home office model is mainly adopted. Among the respondents from home office, 41.1% said that their average daily office hours were extended; 34.7% thought that their work efficiency had improved; 76.8% revealed that their company tried new online office software during the Spring Festival office. iiMedia Consulting analysts believe that the “new crown pneumonia” will promote the public to have a deeper understanding of the home office model, while stimulating a large number of online office software needs. The development of China's online office software market is not yet mature. Although the epidemic situation brings dawn to the online office software market, the rigidity and stickiness of user needs still need to be further cultivated. -
艾媒报告 |2019中国与发达国家企业科技创新发展水平与经验模式研究报告(会员精华版)
本报告研究涉及的企业/品牌/案例:大众汽车,丰田,中国石油,上汽集团,中国建筑,中国中铁,中国铁建,中兴通讯,中国交建,美的集团,中国电建,华为,联想集团,海尔集团,小米集团,北大方正集团,比亚迪,长虹,海信集团,京东,TCL集团,中国通号,澜起科技,华兴源创,杭可科技,嘉元科技,南微医学,天宜上佳,新脉医学,方邦股份,沃尔德
全球范围的研发投入主要集中在健康、汽车以及通信技术三个细分行业领域。美国企业亚马逊成为2018年全球研发投入最高的上市公司;欧盟国家中Volkswagen(大众汽车)的研发投入金额超过100亿欧元;日本方面,2018年丰田公司成为日本研发投入最多的企业。中国方面,中国上市企业研发在全球范围内的竞争力不断增强,截至2018年,中国上市企业中有145家企业入选全球创新企业1000强。iiMedia Research(艾媒咨询)数据显示,汽车制造业成为诞生最多知识产权竞争力的行业,而软件服务行业则是研发强度最高的领域。未来中国科创的继续发展需要更完成的知识产权保护措施。具体企业方面,以华为、小米集团等为代表的中国百强企业对科技创新能力越来越重视,申请的专利达到38.8万件。但也要注意,目前中国企业研发投入领域过于集中,可能出现同质化倾向;同时,中国科创投入大门槛高,或将形成马太效应。
Global investment in research and development is focused on three sub-sectors: health, automotive and communications technology. Amazon, the Us., became the world's largest listed company in 2018; Volkswagen, the European Union' one, spent more than 10 billion euros; and Japan, Toyota, became the largest company in Japan in 2018. On the Chinese side, the research and development of Chinese listed companies is becoming more competitive globally, and by 2018, 145 of the Chinese listed companies were among the top 1000 global innovators. According to iiMedia Research, the automotive industry is the industry that has been the most competitive in intellectual property, while the software services industry is the most research and development sector. The continued development of China Science and Technology in the future requires more complete intellectual property protection measures. In terms of specific enterprises, China's top 100 enterprises, represented by Huawei and Xiaomi Group, have paid more and more attention to their technological innovation capabilities, with 388,000 patents filed. However, it should be noted that at present, Chinese enterprises are too concentrated in the field of research and development investment, there may be homogenization tendency, at the same time, China Science and Technology investment high threshold, or will form the Matthew effect.
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