全球领先的新经济产业第三方数据挖掘与分析机构
关于“3·15”的报告
艾媒舆情|3·15舆情专题系列:奥迪“白血病门”舆情监测报告
2019年3月11日,一篇名为《他们都买了奥迪车,他们都得了白血病》的文章在微信朋友圈引起极高关注。文中,有六位自称购买并驾驶奥迪车的车主或车主家属患上了白血病,对此,奥迪回应称,车主患癌与奥迪无必然联系。奥迪已然不是第一次被点名异味问题,作为消费者信赖的知名车企,如果不认真去对待每一位消费者的投诉,奥迪或将再次因“异味”问题深陷舆论漩涡。
On March 11, 2019, an article entitled “They all bought Audi cars, they all got leukemia“ attracted great attention in the circle of Wechat friends. In the article, six owners or family members who claimed to buy and drive an Audi car suffered from leukemia. To this end, Audi responded that the owner's cancer was not necessarily associated with Audi. Audi is not the first time to be named as a problem of odor. As a well-known car company trusted by consumers, if we do not seriously deal with every consumer's complaints, Audi may once again fall into the whirlpool of public opinion because of “odor“.艾媒报告 |3.15消费者权益调查报告消费金融行业篇
2018年中国居民人均可支配收入达到28228元,同时居民消费构成发生了改变。消费金融产品普及率逐步提升。中国消费金融行业高速发展的同时暗藏着危机,2018年仅21CN聚投诉平台消费者相关有效投诉量就达到了31.5万件,成消费者投诉的重灾区。同时,负面舆情频出,网贷平台暴力催收、网贷平台爆雷等违规事件对于用户使用消费金融行为产生了影响。iiMedia Research(艾媒咨询)数据显示,消费金融因免息、折扣和便捷性俘获较多用户,但58.8%用户认为消费金融平台存在隐瞒使用风险的问题。同时,提升信息安全成为用户主要诉求。面对负面舆情,消费金融相关企业应该建立舆情预警机制,提升口碑。
The per capita disposable income of Chinese residents reached 28228 yuan in 2018, while the composition of residents ' consumption changed. The penetration rate of consumer financial products has gradually increased. China's consumer finance industry rapid development at the same time hidden crisis, 2018 only 21CN gathering complaints platform consumer related effective complaints reached 315,000 pieces, into the disaster area of consumer complaints. At the same time, the negative public opinion is frequent, the network loan platform violent Collection, the network loan platform blasting and other violations have the influence to the user to use the consumer finance behavior. According to iiMedia Research, consumer finance captures more users because of interest-free, discounts and convenience, but 58.8% of users believe there is a problem with consumer financial platforms concealing the risk of use. At the same time, improving information security has become the main demand of users. Facing the negative public opinion, the consumer finance related enterprise should establish the public opinion early warning mechanism, enhances the word of mouth.艾媒报告 |2019中国3·15消费者权益调查报告广告行业篇
2018年,中国广告行业规模不断扩大,仅网络广告整体市场规模已达3717亿元。与此同时,虚假宣传、违法广告等问题频出,严重侵害了消费者的合法权益,阻碍了广告行业市场的有序发展。iiMedia Research(艾媒咨询)数据显示,针对广告中不满意的点,逾五成的受访者表示,广告的真实性无法保证是最大问题。
In 2018, the scale of China's advertising industry continues to expand, and the overall market size of online advertising alone has reached 371.7 billion yuan. At the same time, false propaganda, illegal advertising and other issues occur frequently, which seriously infringes on the legitimate rights and interests of consumers and hinders the orderly development of the advertising industry market. Among them, cosmetics industry exposed many kinds of cosmetics have false propaganda behavior, real estate industry advertising there are problems such as real estate image propaganda and actual inconsistency. According to iiMedia Research, nearly 30% of respondents said they would often encounter false advertisements.
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